Our loved one passed [date removed] but Chapman Manor feels more homey than most. Most facilities felt sterile, like a hospital. Chapman felt more inviting and recently refurbished facility. With the care services, we had at least 1 issue where it appeared resident family member got someone else's medication & this was never addressed to my satisfaction, but no other major concerns. They could have more activities for men.... Read more
Situated on five acres surrounded by shade trees, fishing ponds, and native wildlife, American House Lutz in Lutz, Florida, is a vibrant community designed to help seniors enjoy an active lifestyle and experience a healthy well-being. The community offers assisted living and memory care accommodations in an attentive environment.
Every day, residents can participate in various events and activities, ranging from tai chi and exercise classes, to discussions about current events, to social hours. American House Lutz also offers a variety of convenient amenities, including three event centers, a salon and barbershop, a library, and relaxing outdoor spaces. Residents can dine al fresco on the large patio, which provides a beautiful view of the gardens and walking paths.
American House Lutz has a new memory care neighborhood for seniors with Alzheimer’s and other forms of dementia. This thoughtfully designed space offers highly personalized care provided by specially trained staff, and includes open-concept living, specialized dining and event areas, and secure indoor and outdoor spaces.
American House Lutz is an assisted living facility, which in the state of Florida is a facility that provides supervision of the activities of daily living, medications, and other similar services to residents in a homelike environment....
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
8.1
Review Score
Review Score
65 reviews8.1
Out of 10
5 star
42%
4 star
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3 star
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8%
A Place for Mom has scored Chapman Manor with 8.1 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, Chapman Manor has 65 reviews with an average "overall experience" of 4 out of 5.
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Our loved one passed [date removed] but Chapman Manor feels more homey than most. Most facilities felt sterile, like a hospital. Chapman felt more inviting and recently refurbished facility. With the care services, we had at least 1 issue where it appeared resident family member got someone else's medication & this was never addressed to my satisfaction, but no other major concerns. They could have more activities for men.
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When my dad first arrived the staff was great. They had a lot of changes at some point prior to July and a few things seemed to change but all in all Chapman was very good for my dad. He passed way in [date removed]. I would recommend them for other people when in need
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There are some incidents and accidents in life when you are so grateful for help you didn’t know you would need: a plumber when that pipe broke; the electrician that returned your dryer to working order; a lawyer for the time you were wronged. So when my sister’s Alzheimer’s became too much for In-home care, there came A Place for Mom. With compassion and knowledge, helpful emails and an array of choices based on location and cost, they assisted me in narrowing down 7, then 4 and finally THE ONE: Chapman Manor. From the first phone call with [name removed], the marketing director, to my interview with her which included a thorough tour of the facility, I was very impressed and pleased. This was going to be a place for my sister and provide a tremendous peace of mind! The staff, especially [name removed], are both professional and highly skilled at what they do. With the recent hurricane, some extra staff stayed overnight to ensure the safety and comfort of the residents.
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There has been a lot of staff turn over in all positions and that they currently are short on care givers. They need a friendlier activities coordinator and better food recipes.
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The caregivers are very nice to my husband and seem genuinely fond of him. Even though there is not an RN on staff I keep him here because they treat him so kindly.
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Mom has been there since summer of '22 under American House, huge staff turn over since the sell to Chapman Manor. The maintenance guy does nothing apparently, as we have done most of the repairs on our own, as it was left in disrepair after many repair requests were ignored (plumbing, closet and window leaks). Now I heard the terrible maintenance guy quit..good BYE! Some staff actually truly care and spend time with the residents, like [name removed] and [name removed] in the lunch room, while others just show up to collect $. Sad we come 1-2 times a week for 2 years and the front desk staff don't recognize us or even know who our mom is...Come on! Yes, Chapman House is fixing up inside with new paint and floors, to increase sales my guess. However, look up...the roof, flashing blown, windows leak, etc... The physician assistant, never follows up with us, mom has had a sore throat for over 2mos now...they say she is fine...what the? Raspy voice isn't a clue. Yes we are involved and care about
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The location of Chapman Manor community is great. Lots of shade to enjoy the outdoors. They are installing new floors as they promised. The staff encourage the residents to participate in the activities
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Ephesians 6: 2 , “Honor your father and your mother” is the first command with a promise”. Not being able to physically care for mom 24/7 has been a challenge, finding a place for mom has answered our prayer. Chapman Manor made this transition as comforting and understanding as possible, they took the time to explain what we didn’t understand, their insight as to how to take care of mom was outstanding, they are patient and kind with her. Mom is very comfortable with her care, the staff make’s sure she is doing ok, and have called us if they felt there was an issue.
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Chapman Manor is a great place, i love it. Dad well cared for. Not sure about the activities. Rated a 3 just because I'm not really sure what memory care does or can do but everyone is great! NO complaints
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Make sure you read current reviews on Chapman Manor. NEW ownership and management are terrible. Most all of their staff ( who were greatwhen it was AMERICAN HOUSE ) have left or were let go. Most times not enough staff to help residents and management always full of excuses. Our recommendation is do not put your love one here .Much more could be said.
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Our 80 year old veteran was a resident at American House. Grace Manor at Morton Lake group purchased American House and took over on [date removed]. Three short days later (on Memorial Day) our 80 year Old veteran fell in their lobby and shattered his hip. He is now bedridden. THREE DAYS! That's it! THREE DAYS under management that is non-existent. If you put a family member here be sure of what you're getting yourself into. This went from a great place for residents to a non monitored, short staffed, non-caring facility. Asked for the video of the fall so the VA could review the side and force in which out Veteran fell and was told by the Director that is the VA wants to see the video "they can get a warrant". What are they hiding from?
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Good overall environment at American House Lutz. You do have to be an advocate for your loved one - be involved. But most personnel are kind and patient.
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Response from Chapman Manor
April 12, 2023Thank you for your 5-star review of our community! We appreciate your feedback!
I would have to be honest and say it was not the best facility for my mother's need. Some of the staff workers there made you feel welcome and others not so much. I would get numerous calls about incidents that happened or me and relatives would have to come there to help the staff. Which was an inconvenience for the price you have to pay each month, including the community fee. Overall my mother did not feel in her mind that she was safe there. The food there was not the greatest either. It seemed to be the same thing every day/week. Overall, even though they said they handled dementia and memory care issues, you had to be at a certain level/later stage of dementia, more immobile. They were not trained to handle someone in the beginning stages, so it felt like a lot time and energy waisted since I was not properly informed from the beginning.
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Response from Chapman Manor
April 7, 2023Thank you for your feedback. It's always our hope our residents and guests have a pleasant experience with us. When they don't, we want to hear about it. Feel free to reach out to our Vice President of Operations, Sean, at sdimas@americanhouse.com to discuss any concerns you may still have. We value your feedback and look forward to hearing from you.
The location is perfect and beautiful. The staff is caring and friendly. Everything is available in house for specialized care such as podiatry, dermatology etc. The entire staff does an outstanding job!!!
Response from Chapman Manor
February 17, 2023Tim, thank you for your 5-star review of our community! We appreciate your feedback!
I wouldn't recommend you tour or place your loved ones here. My loved ones were here and their move in was horrible. One of my loved ones was there for less than a week. The Executive Director is mostly unresponsive to any form of communication. I'm still waiting for a response to some follow up questions I had and I have waited for more than three business days for a response. This is unacceptable in my opinion. I ended up taking my loved ones out of the community for their safety.
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Response from Chapman Manor
February 10, 2023Thank you for your feedback. It's always our hope our residents and guests have a pleasant experience with us. When they don't, we want to hear about it. Feel free to reach out to our Vice President of Operations, Sean, at sdimas@americanhouse.com to discuss any concerns you may have. We value your feedback and look forward to hearing from you.
It's a very clean community. There is interaction with, the people at the main desk and the director, but there is no interaction with the staff on the main floor. The lunch and dinner is terrible but breakfast is good. My loved one needs to be, included in more activies that are appropriate for them. We picked this community because, it was better than other places that we visited. We also liked, the cleanliness, and they had onsite nurses in the building. The facility itself was really nice.
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Response from Chapman Manor
February 10, 2023Thank you for the 5-star review of our community! We really appreciate you taking the time to share your feedback and being so open with us.
Overall we have been pleased with the care at American House. Our only complaint is lack of communication from administration and nursing regarding falls and plan of care.
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Response from Chapman Manor
February 10, 2023Marcie, thanks so much for your feedback! We appreciate you being open and honest with us.
It's a small, family-oriented community where it's easy for the residents to get to know each other. We picked them based on cost. The size of the room is average. The activities are a bit outdated and could stand to be updated. The facility is not new, but they are making improvements.
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Response from Chapman Manor
September 7, 2022TS, thanks so much for your feedback. We appreciate you being open and honest with us.
Since our loved one has moved in the staff members continue to be so friendly and great with the residents. Based on our experience so far with American House Lutz we would definitely recommend them to other families and especially for women. This is not a negative comment for the community but when it comes to the activities they could have more for men and more things they may be interested in
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Response from Chapman Manor
August 16, 2022Teri, thanks so much for your feedback. We appreciate you being open and honest with us.
I think this is a great place for my loved one. There was a small adjustment time for my loved one to settle in to the community. The staff are getting better to work with for communication with the family. There are three meals a day served to the residents, and they have options to choose from. There is a monthly calendar of activities for the residents to choose from as well.
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Response from Chapman Manor
July 7, 2022Thanks so much for your feedback. We appreciate you being open and honest with us.
See what the neighborhood has to offer and what’s nearby:
Chapman Manor offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
A Place for Mom has scored Chapman Manor 8.1 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (813) 909-9679 to reach a resident at Chapman Manor.
To reach a resident at Chapman Manor call: (813) 909-9679
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.