Chapman Manor

The location of Chapman Manor community is great. Lots of shade to enjoy the outdoors. They are installing new floors as they promised. The staff encourage the residents to participate in the activities

Ephesians 6: 2 , “Honor your father and your mother” is the first command with a promise”. Not being able to physically care for mom 24/7 has been a challenge, finding a place for mom has answered our prayer. Chapman Manor made this transition as comforting and understanding as possible, they took the time to explain what we didn’t understand, their insight as to how to take care of mom was outstanding, they are patient and kind with her. Mom is very comfortable with her care, the staff make’s sure she is doing ok, and have called us if they felt there was an issue.

Chapman Manor is a great place, i love it. Dad well cared for. Not sure about the activities. Rated a 3 just because I'm not really sure what memory care does or can do but everyone is great! NO complaints

Make sure you read current reviews on Chapman Manor. NEW ownership and management are terrible. Most all of their staff ( who were greatwhen it was AMERICAN HOUSE ) have left or were let go. Most times not enough staff to help residents and management always full of excuses. Our recommendation is do not put your love one here .Much more could be said.

Our 80 year old veteran was a resident at American House. Grace Manor at Morton Lake group purchased American House and took over on [date removed]. Three short days later (on Memorial Day) our 80 year Old veteran fell in their lobby and shattered his hip. He is now bedridden. THREE DAYS! That's it! THREE DAYS under management that is non-existent. If you put a family member here be sure of what you're getting yourself into. This went from a great place for residents to a non monitored, short staffed, non-caring facility. Asked for the video of the fall so the VA could review the side and force in which out Veteran fell and was told by the Director that is the VA wants to see the video "they can get a warrant". What are they hiding from?

Good overall environment at American House Lutz. You do have to be an advocate for your loved one - be involved. But most personnel are kind and patient.

I would have to be honest and say it was not the best facility for my mother's need. Some of the staff workers there made you feel welcome and others not so much. I would get numerous calls about incidents that happened or me and relatives would have to come there to help the staff. Which was an inconvenience for the price you have to pay each month, including the community fee. Overall my mother did not feel in her mind that she was safe there. The food there was not the greatest either. It seemed to be the same thing every day/week. Overall, even though they said they handled dementia and memory care issues, you had to be at a certain level/later stage of dementia, more immobile. They were not trained to handle someone in the beginning stages, so it felt like a lot time and energy waisted since I was not properly informed from the beginning.

I wouldn't recommend you tour or place your loved ones here. My loved ones were here and their move in was horrible. One of my loved ones was there for less than a week. The Executive Director is mostly unresponsive to any form of communication. I'm still waiting for a response to some follow up questions I had and I have waited for more than three business days for a response. This is unacceptable in my opinion. I ended up taking my loved ones out of the community for their safety.

It's a very clean community. There is interaction with, the people at the main desk and the director, but there is no interaction with the staff on the main floor. The lunch and dinner is terrible but breakfast is good. My loved one needs to be, included in more activies that are appropriate for them. We picked this community because, it was better than other places that we visited. We also liked, the cleanliness, and they had onsite nurses in the building. The facility itself was really nice.

Overall we have been pleased with the care at American House. Our only complaint is lack of communication from administration and nursing regarding falls and plan of care.

It's a small, family-oriented community where it's easy for the residents to get to know each other. We picked them based on cost. The size of the room is average. The activities are a bit outdated and could stand to be updated. The facility is not new, but they are making improvements.

Since our loved one has moved in the staff members continue to be so friendly and great with the residents. Based on our experience so far with American House Lutz we would definitely recommend them to other families and especially for women. This is not a negative comment for the community but when it comes to the activities they could have more for men and more things they may be interested in

I think this is a great place for my loved one. There was a small adjustment time for my loved one to settle in to the community. The staff are getting better to work with for communication with the family. There are three meals a day served to the residents, and they have options to choose from. There is a monthly calendar of activities for the residents to choose from as well.

Some of the staff are patient and kind. Some are not. The care they provided to my loved one was just okay. The facility itself is nice.

My mom has been a resident for over a year. Overall, I am satisfied with the care. I believe the facility could do a better job of assessing the residents. The facility is NOT a skilled nursing home. It does not have that "nursing home" feel. For the most part, it is clean, the food is good, and the staff is friendly. Honestly, you cannot beat the price for a single room. My only complaint is the staff turn over (I assume most facilities are experiencing this issue).