The Reserves at Idlewild

I think the concept of semi independent living with a sliding scale for additional services (assistance bathing, medication management, etc) is an excellent concept. However, it was a huge issue to have the home health service only accept original Medicare. I had to cancel my dad's health insurance and sign him up for original Medicare. His renal failure made it impossible to get a supplement. I met with the home health manager before moving my dad. She is in the business and should have known that this would happen. Also, the hospice agency they used was a nightmare. I worked as a hospice volunteer during my nursing career, and I have never seen anything like what this agency did to me and my dad. It was truly unbelievable. I think the clinical staff were doing the best they could. I felt the two young men who were the administrators were not experienced in running this type of organization. I am sure, with time, they will be fine. However, we felt the impact of the administration's learning curve. I do recommend the facility to others, but only if they are healthy enough to obtain supplemental insurance and only if they require minimal assistance with ADL's.

I LOVE IT!! My grandma has settled in amazing. She has met so many new wonderful people and has so many more friends. I definitely recommend this. She is doing fabulous. They take great care of her!! I am so happy for them because now they always have something to do. On Sundays they always go to mass up in the chapel on the 3rd floor and it is gorgeous. If you want the best care possibly come here!

My loved one is currently a resident at The Reserves at Idlewild and overall the experience has been good. Based on the experience here so far, I would recommend this facility to others.

While it is a beautiful facility with much potential, the Memory Care Unit is severly lacking. One person monitors all the residents. This single person is to do the laundry, serve and clean up after the meals, shower and toilet all the residents. The meals are brought in from the main dining room on a cart and are usually cold by the time they are served. While there are scheduled activities in the attached assisted living wing the Mem. Care residents can go to, they aren't appropriate activities for them. There are zero planned group activities or mental stimulation gear towards their needs. As I said, it's a beautiful facility and the tour was wonderful... we were so excited but were severly disappointed by the reality of the day to day goings on in tbe Memory Care Unit.

Clean community with great staff! This is a brand new community with a beautiful layout, private dining, premium suites, and a gorgeous memory care unit. Highly recommend if you are looking at placement for your loved one!

Amazing place to live. They do lots of activities with the residents. Very caring and loving caregivers. It is comforting to know mom is being taken care of when I leave to go home.

The activities for the December birthdays were great. Great food, fun facts, and sweet people. Activity Director was very engaged, excited, and guided the group well.

My mom moved into the Reserves in [Date removed] and has settled right in. She says they have "the best chef of all." She has become very fond of some of her caregivers who demonstrate care, patience and an obvious love of their job. Thank you to [Name removed] who is the most loving and enthusiastic Activities Director.

What a fabulous event! Lunch was amazing-lobster tail and beef tips. Definitely exceeded expectations. Every detail was though of including decorations, cake and champagne. My father and family couldn't have had a better time!

I love to visit my mom here. Everyone is so very friendly here. It is such a lovely place.

The Reserves of Idlewild is a wonderful place for my mother. The staff and environment is the best. The owner, [Name removed] is always around and knows every resident. The activity director [Name removed] is so good with my mom and her friends and is very entertaining. I am so glad we made the choice to move Mom.