Keystone Place at Terra Bella

Keystone Place is a lovely facility. It does not smell like urine covered with cleaner, which many places do. Overall, outstanding staff. With the value for cost, the only ding here is that it's the most expensive in the area for small assisted living apartment.

My parents did not end up staying, but it was not the fault of the community. The people, both residents and staff, were absolutely lovely. Based on the experience we ere able to have, we would 100% recommend them to others.

When it comes to the meals and dining, the meals need improvement - they are lacking in quality. However, based on the experience we have had so far with Keystone Place at Terra Bella, we would recommend this community to other families.

They are very sweet and helpful, and they love their jobs so it's pleasant to be around them. Keystone Place at TeraBella was honestly the nicest one we visited in the area, it was very clean and beautiful and unforgettable. I would definitely recommend TerraBella to others.

My mom feels extremely safe and has made many great friends. The location for her is perfect. Everything she needs is within a couple miles of each other. Publix, has, back, post office, etc: Her apartment is so cute and lots of room. She's really enjoying her life there.

Very unorganized. Admin can’t keep regular staff. Huge lack of communication between care givers and family members. Excuses are using outside staffing agencies. I complained and was asked to move my mom to another facility. They are hiring third cleaning agency in 4 months. Staff that is there don’t seem to care about residents. The surroundings are beautiful, the people working there are not. Doctors nurses and staff are over worked and do not take care of informing families of their loved ones conditions. I’m sure there are better places. [Community name removed] was very organized, it’s just not close by.

Keystone Place was the first place we visited and the last, could loved one loved everything they saw right away. She really loves the meals and dining service, she no longer has to order out out meals. The staff members here are just the sweetest ever and based on the experience we have had so far we would recommend them to other families.

The communication between the three shifts and also between the facility and the family members could be vastly improved. It's pretty much nonexistent. I can never determine what my loved one's day has been like. I leave notes all over the wall so they can see what I would like to happen, and then it doesn't happen. He's fallen a couple of times because they're not putting him in the chucks we provided for him. And his room always smells like urine because they leave his dirty clothes there all week. He's not getting a shower regularly. There's also another resident who wanders the floor and breaks things or takes things form the rooms, so everyone has to keep their doors locked in the memory care unit. We're trying to work around these things We'll see how it goes. But there are only 2 people to care for 20 memory care residents, which is just not enough.

The community itself is very clean and the staff members are super friendly. When our loved one first moved into this community, she had so many problems. We had many trips back and forth from the hospital and the staff at Keystone continued to be supportive and patient. The meals times were obviously missed, but the chef in the kitchen always made separate meals for our loved one and delivered it to her room. No one every complained and we were not charge anything extra. They were more then willing to work with us and be accommodating. Also we love all the different resident ambassador's that come and take our loved one to different painting classes, exercise classes and outings. It is a great way for residents to get to no each other. The dining room also has no seating chart so that is another great way to get to know everybody.

They were really amazing. They genuinely cared about the residents and knew the personalities and idiosyncrasies of each individual. They knew what was normal and what wasn't in handling someone with dementia, and they knew the right things to do. They recognized that my mom would benefit from hospice care that was not focused on end of life, and I didn't even know that existed. I appreciated that they advocated for her to receive that extra support that was so beneficial to her. The facility was super clean, and I liked the layout. It was one big wide hallway, with chairs and things in the center, so you could walk in circles like a track. And then there was a common gathering area right in the center. I loved how over-the-top kind the staff were, and not just the people directly in charge of my mom. Staff members who didn't even know me were as warm and friendly to me as the ones I saw routinely. Even the other residents were very friendly as well. Some of the staff would sing and dance as they worked. And they never got frustrated with the residents when accidents or outbursts happened, etc. They just took really good care of my mom. I was really happy to find that two of the CNAs working there were my former students, so it felt like I had extra guardian angels there with my mom. The food was very good, and my mom really liked it. They always decorated for the holidays and did a really great job. It was like being at someone's house. Christmas morning someone went around and put little ornaments on each resident's door, which was really sweet. They did special little activities for the different holidays. And they brought a therapy dog in once, which made my mom just light up. I felt it was such a good value for how nice it was and all of the care they provided.

I would recommend you confirm all the items on your list, and make sure you are getting what you expect for care for your loved ones. The staff are good to work with. They are responsive to any questions or concerns I may have.

The community is very neat and clean and the staff is very friendly and helpful. My loved one is very happy and has really blossomed here. She paints and enjoys all of the activities that are avalible. I would recommend this community to others based on my experience.

ratings above

a very impressive community [name removed] was very helpful in showing us the facility using zoom. we did get a feel for the rooms and common areas. We were very impressed with [name removed] to answer our questions.

Our review is for Keystone Place at Terra Bella. After a very lengthy search for a Nursing Home, we came upon Keystone Place at Terra Bella. As we continued with our selection, it became apparent Keystone would be able to provide all the services we were looking to obtain. As we admitted our loved one, we were extremely impressed with the individual care the staff was taken to accommodate our loved one. The staff was courteous, friendly, caring and was going over and above to accommodate our needs. After spending several weeks, our loved one never once complained about the food, staff assistance or surrounding area. Each day as we called upon the staff, we continued to be very impressed with their professionalism, efficiency, and overall caring. We find the monthly fee charged was well worth the care given. The staff was always willing to go far and above to accommodate our many request. We have never been disappointed in Keystone. If your looking for a place for your loved one to be cared for with great compassion and affection, then Keystone Place at Terra Bella is the place for you.