Angels Senior Living At New Tampa LLC

I would not recommend this facility.

Great place for your parents to stay but like any other place you must stay on top of them. If they know you are present, they will treat your love ones better.

My family loves the staff and how they cared for my mother. The compassion in your staff is what I really loved about the place. Make it an environment that staff wants to stay. There were a few that have been here from the beginning of my mom's time at Angels. However, there are some staff that have left. Consistency and a familiar face goes a long way with clients.

The community is really nice and all of the staff members have been super friendly. Anytime we have questions they always have answers for us, they have just been very helpful.

Food at Palm Terrace assisted care is not appetizing, except for the peanut and butter. Front door of the facility is left unattended and unlocked after 9 pm. Poor security leaves the elderly residents vulnerable to Intruders.

Very understaffed, the employees Care but are so overworked and understaffed that they are exhausted and miserable . The managers don’t help or care about anything. If something breaks it takes forever to get it fixed. Residents have to go months with broken toilets or mold in their rooms.

Residents' phones haven't worked for a month now! Receptionist screens calls; no way to get past her to talk with someone in charge! Caregivers are kind but seem to be under a lot of stress. Food quality has gone downhill in the past year. Example: simple sheet cake for desserts, using liquid eggs instead of fresh (no eggs to order any more). The facility still looks new & kept up.

I have a parent in the Angels at New Tampa. It was pretty darn good at move in. They went from a selection of two entrees for dinner to no selection. Hot dogs are often on the menu. Services change with no notice to staff or clients. Med service isn't consistent with timing. Seems to be a lack of thought to changes in staff roles and duties on residence. Laundry pick and who does what has gone from outstanding to poor.

I have had no good experience with my resident here. Very UNDER STAFFED and unorganized. NO compassion in the entry level caregiver (Not Certified) Resident Aides they have caring for your loved one. The Ambiance is captivating. That is nothing compared to the care that is received when you become committed to their community. If you request to speak to [Name removed], you will be told she is in a meeting and will call you later, quite contrary to the service you get when your becoming a resident. Calls are returned promptly and the staff is courteous. It is all a SHOW to get you to commit your loved one to the facility. I have sat numerous times with my parent after pressing the alert button for assistance and have waited OVER 1 hour for assistance. While peeking out the door to see the Residents Aids outside the halls on their Cell Phones. I have walked past MED CARTS with residents Medications in clear sight and no Staff visible. Its very promising in the beginning but it all fades after a few short weeks/months. My parent has been left without showers numerous times, forgotten to be taken to the Diner for meals, used double diapers so the aide doesnt have to change them often, Given more meds then taken daily and when asked why so many, is told just take your meds or I will report you are refusing. :( The list goes on..... After OUR family visiting it is so sad this is the way it is. If you are able to dedicate your time 100% by visiting daily, and like the constant battle to make things right then by all means, If you are looking for a piece of mind, FIND ANOTHER FACILITY. THIS PLACE IS so commercialized, instead of feeling like a family its more like a NUMBER system and you will be lucky if your number gets called,

My father had been living in Angels Senior Living in New Tampa for 1 year and 8 months. I am very upset because the care in that facility was unacceptable and not at all caring or even what I was helping to pay for. My father's room and bathroom were never cleaned. They would not wash or change his bedding unless I pushed and asked. Upon moving him out of the old facility, the family that I had available to assist in the move noted that the room reeked of urine and other foul smells, as if he was left neglected and unattended to by the staff. It had looked as if the last time it was cleaned was when I, myself came in and cleaned the room when he moved in. Even to see the house doctor I had to take multiple steps for hours at a time to get anything done. Contacting the administrators was outright impossible, as no one was ever available as they were “always in meetings” for seemingly days at a time. I moved my father out of that location and over to another Assisted Living Facility. When I returned the key for his old room to the Angels' facility, I specifically asked the receptionist if there was anything further that I needed to take care of, such as documentation of his transfer. I was informed at that point in time that everything was taken care of and I had nothing else left to do. No release paperwork was completed nor was his medication transferred to the new facility, or even released to me to take to the new facility. As a result of this negligence, I had to temporarily remove my father from the new assisted living facility as he had gone 2 days without his medication and was suffering from debilitating medical issues, forcing me to bring him to Hospital in order for him to receive proper treatment. This was further compounded by Angels’ staff absolute refusal to see me for multiple hours to assist me and release my father medicine. Additionally, part of my Father’s medication is a narcotic. According to the new facility that I have him placed in regarding narcotic medication, a detailed record of the medication including amount and dosage must be maintained at all times by law. No such documentation existed for his medication at the Angels’ facility.

The staff was very helpful in providing services to my mom([name removed]) for all her needs and concerns. Thank You all that helped my mom through her last days on this earth. [Name removed]

This place is very clean. The working employees are dedicated, loving individuals. Biggest Problem: Never more than one at a time with very little employee retention. My Aunt has been there since 1/2018 already looking for another place. Management is not friendly nor engaging with residents. Residents are promised certain services that continue to change or disappear. The day of move [removed] a week ahead), floor in apartment was not finished, apartment was not clean, air conditioner was not working properly, bathroom around the sink: still not repaired. We had to go looking for pendant, key, and toilet paper. Many promises, no follow through. Awful.

My parents are enjoying living at this community. The food is very good. The community does offer daily activities. The staff have been helpful and friendly. The grounds are taken care of and there are woods across the street. I would recommend this community.

My mother, and I had a nice tour of this community. Everything looked very nice. The staff was kind, and informative. This is a newer facility compared to others. Our issue was the fact that this is a multi level community, and my mother wasn't comfortable with that. She wanted a single level community. This wasn't the right for us

I have no complaints with how things are going for my grandparents at this community so far. The staff have been wonderful and I am content with the quality of care they have been receiving. They have a very clean facility with lots of great amenities available to all of the residents. They are enjoying there dinning experience as well as the other great activities available to all of the residents. Overall we are very pleased.

Mom seems to really like the food at this community. The staff are friendly and nice. The community is clean and well taken care of. They offer a variety of activities for the residents to enjoy. I would recommend this community.