Carnegie Village

I have observed good care from CNA’s, front desk, and Charge Nurse who is on call and reachable after hours but am more than disappointed in management above and beyond that level. Any low scores are for upper management.

This commutry made my spouse feel right at home and comfortable to stay at. I have no are concerns about him. Please keep up the good work ?? This was not a easy decision to make letting go of your love one to leave them in care of others to care for him.

In addition to all the categories above, they have OT/PT services available on site as well as medical services, which also come to the village. They have a hair salon there and so many activities and events. It's clean, welcoming and fairly priced. For us, it was a perfect location in proximity to my sister who lives in the area. The facility is beautiful. Her apartment is one of the nicest we saw anywhere! I feel as though Mom is the happiest and most engaged she's been in a long time. It's a small enough community that I feel she's safe, even with early onset dementia ( and she's still in the independent living area). I can't say enough good things and was so pleasantly surprised. I would also love to let you know how pleased we were with A Place for Mom's services. It was so overwhelming to start looking for places for Mom in a new area where no one had lived before. Within 20 minutes of calling, we spoke to an advisor ([name removed]) who asked all the questions about Mom. She then set up tours and was helpful all along the way. It was such a relief to have places to visit that met all the criteria that mom needed, as well as the criteria we needed(close proximity, cost, safety etc). I Can't begin to tell you what a relief it was to have a starting point to focus on. We went to all of the tours. Everything fell into place...We found CV on Tuesday and moved Mom on Friday. Thank you so much for the offered services!

My loved one was previously a resident at Carnegie Village and overall the experience was okay. My biggest complaint was that, despite my MANY attempts to meet with the Director of Nursing, I felt that for whatever reason she didn't want to be bothered. On one occasion, I even waited a full hour to see her, but was told that she was too busy. The cleanliness and friendliness were good. The food, activities and value for cost were also good.

The overall experience so far has been great. However there are some shortcomings being worked on. I have not eaten many meals here so I really can't comment much on the quality of the food - that will change in the near future. I would tell others looking that if they have a concern then I would urge them to voice it. Everything I brought up has been addressed. Some items they could do and others they couldn't. So far I have been extremely pleased. They are open to questions and feedback. I am extremely happy with my decision to move over here.

My loved one is not thrilled with the meals and says that they are 'bland.' Otherwise, things are good for her at this facility. I would recommend this facility to family and friends.

Do not send your loved one to than side. My mom was in here for 8 days, and it was 8 days too long. First, one night she was left sitting in her feces for hours. When my dad brought it up he was told that they sometimes get outside staff in on the weekend. Second, when I arrived for the first time, my mom said the staff don't answer the call buttons at night, and when she yells for help she gets yelled at. I actually tested this call button issue out for myself. I did this different days and times of day over the course of my stay when I needed assistance, and I noted what time I called. They ignore calls for help.. This place is hideous. If you love your family member do not send them here. I follow the reviews on this place. Believe what the people are saying about the patients who can’t advocate for themselves. Like any horror movie, beautiful outside, horrific inside.

The main reason that we went with Carnegie Village was because of the value for the money. We also really liked the layout of the facility, it has multiple stories and more space for activities and room to walk around. The grounds and gardens were beautiful as well.

We chose Carnegie Village because of the location as well as the value for the money. The apartment sizes are very good. I do know they are having some staffing shortages so they are going through many different cooks which is why the food got a lower score, but it is covid related. Other than that everything has been good and we would recommend them to others looking.

One thing we really appreciate about Carnegie Village is that anytime we call there is always someone available to talk to, and if there is no one available we get a call back in a timely manner. They are really great about answering all of our questions, and overall very responsive. Plus we could not beat the valley.

In general, I think the actual hands-on caregiving is very good. The living environment is very good, better than any I've ever been in. The overall look and feel is inviting, friendly, and cheery, and not depressing. The administrative side of things is a little bit disconnected. They made a few mistakes, and they were not as quick to correct them as I would have liked. But the caregivers are outstanding, especially at giving me feedback about my loved one's care. They personally recognized what appealed to my loved one and provided that type of activity to keep her busy. They catered to her interests and what she likes to do, for instance letting her "help" with little tasks that she enjoys doing, which was impressive to me.

Our loved one was pretty depressed at first, and after just a week of being at Carnegie Village, he started to make friends and really get to know everyone. They were all very kind to him, and he soon came out of his depression. This community was excellent, the value is tremendous and we also think the activities were good.

Independent Living is very good. The meals program had deteriorated while my in-laws were there. The room sizes and layout of the community are excellent. My in-laws had a good-sized two bedroom two bath unit. The Assisted Living units are a little smaller. They have a nice outdoor space in the back for residents.

We are so very pleased that A Place for Mom suggested we look into Carnegie Village in Belton, Missouri. It was most definitely the right place for my Mother-in-Law. She has mid stage Alzheimer’s and we couldn’t be happier with her placement. The apartments are spacious, with In-room kitchens and Laundries. The meals are excellent. The staff is friendly and knowledgeable and we couldn’t be happier. She tells everyone how safe and secure she feels,

If there was a -10 rating. That's what I would give Carnegie Village Rehab. My 93 year old mother has been there for 3 weeks with a broken hip. We have turned in a grievance almost every day. The days we didn't was just because we let whatever happen that day slide. My mother is quite alert. must be something they aren't used to.. I feel sorry for the people that don't have family to check on them or they cant express that they need something. My mother wasn't to be left alone when she was in transit. About the first day a RN took her to the bathroom and while we were there in her room, left. Didn't come back Left her standing in the bathroom!!!!. Another time when we wasn't there, they put her in the corner in a chair way across the room where she couldn't get to her call light or water for 2 hours... The call light, well they might as well not even have them because they don't pay ANY attention to them. So many times her call light would be on for at least 1 hour or more before anyone checked on her.. If she had fallen, she would have laid there for more than an hour.. She had her call light on for 1 hour and no one came. I had called her and she needed to go to the bathroom. So I called the front desk and not very nicely told them she needed help. I'll tell you, it was still 30 minutes later before they came in. Unbelievable. Oh but they are very sorry, Don't know how many times I heard this from the nurses and heads of staff. When we looked at this facility before we took my mom there, it looked so nice on the outside, the rooms are very nice, but no workers . There are a few that are very nice but most of them don't give a hoot. She was in this facility for a week and a half before they helped her with a shower..Then we had to ask for it.. A lot of the time the food is cold by the time she would get it and then not what she ordered..We had a RN tell us that mom had a fentanyl patch on (which she isn't to have any opioid) when I questioned her about the opioids she said they wont bother her because they wont go to her stomach. They had just put ted hose on her instead of giving her Lasix. When I questioned a different RN about this problem she says, "She doesn't have a patch on and she had her Lasix this morning. Go figure. However the rehab was very good..

This was a nice community. The add-ons get a little expensive

My loved one received rehabilitation from a broken bone recently at Carnagie Village. There are many things to consider when looking for rehab, everyone's list will be different. We were in search of the best rehabilitation for weakness and fatigue, rehab for recent surgical intervention. We wanted healthy food, good access to medical services ( all disciplines ), internal medicine, psychiatry, cardiology services and others. We had been to a rehab in Kansas, Foxwoods Springs & John Knox Village. They were all sub par in many ways. They only exception was the facility in Kansas. Our experience has been excellent for rehab, access to physicians and nourishment. There is one very big, big deficit. They don't answer the nurse call lights timely and sometimes not at all. This really puts your loved one at risk as the many sit on toilet for very long periods of time. Everyone I talked with that had family there all complained on delayed wait times. My loved one was left toileting for 45 minutes one time and only got help when she was screaming and a doctor intervened so that she could get help. Tgey have very loving and compassionate caregivers the are understaffed for their patients census. If this is important to you I would not consider Carnagie. If you loved one does not require needs that require the request for assistance from a call light then you should consider Carnagie. 5 Stars for care. Less than one star for access to call via call light system. I have addressed this issue with the Director of Nursing and the Administratior. They have BIG EARS and listen but they do not report back to you either a solution, nor is the issue solved or improved. Their RN's & CMT' s do not assist the sides in nursing assistant duties. This review is for the rehabilitation side not the skilled nursing care unit. If you want quick help via a call light system consider John Knox Village. Their food is awful but you get results and top notch care from their nursing assistants. Lack if care or concern with problems with response time increases the risk of injury to your loved one. I go to my mothers side every two hours. If you can't be at your loved ones bedside often during the day and at bedtime...then I would not suggest Carnagie Village. Do your homework. It is exhausting for all of the worry from 6pm to 6am, as you know the patient might as well call 911 than to press th call light You should plan to be available to get your loved one up and tuck them in as you are on their timeline for that as well. With that being said send a family member that is skilled in transfer of pt to chair, bed and toilet.

This community is very loving. The residents care for one another. The food was really good. However, they changed companies and are having issues getting up to par. [Name removed] in the diner was a huge reason we chose this facility. I hope that they do not lose her. She loves the residents like they are her own family. VERY CARING!!! This means so very much to the people who live there. The flooring is supposed to be replaced, soon. And, I am hoping that the library will not be completely ruined by the time it is fixed. It is a wonderful asset if you are a reader. Love the backyard! Watched the fireworks at Memorial Park from the balcony last weekend. It is wonderful to have a ride to the doctor, store and lots of outings available. Gives a great feeling of independence. Would like to see more amenities available. Maybe, I do not know them all, yet. Love happy hour on Fridays! Great way to socialize and sometimes fun entertainment. Overall, It is a good place that is not overpriced. I pray it stays this way or becomes better.

Very charming. They suggested that we have lunch before our tour. The ambiance, food, and service was lovely. [Name removed] was a hoot. The residents were warm and friendly. There are tons of activities and places to move about without ever leaving the premise. Very excited about moving into the cute apartment.