Park Meadows Senior Living

Any place that has staff members that have worked there since the place opened must be doing something right. She is enjoying the food and activities, and has been well taken care of by the staff. Assisted Living allows pets, and was much larger than other places she visited.

[name removed], the executive director is outstanding .Very caring. I picked this community because it was the only one in the area with cottage living .

I am currently a resident at Park Meadows Senior Living and everything is great here. I would recommend this facility to others.

I'd highly recommend it. We started with A Place for Mom and toured multiple places.

I am currently a resident at Park Meadows Senior Living and most everything has been great for me here at this facility. I would recommend Park Meadows to others.

The staff at Park Meadows Senior Living are very friendly and the facility is clean. I would recommend this facility to others.

What our family likes the most about the Park Meadows Senior Living community is the staff. The staff team is very kind and conscientious employees. They were all outstanding during our experience!

First: my Mom liked it Second: my brother could be close ie he's in senior living area. Third: the nursing care ie moms diabetic so she needs extra monitoring. Fourth: you offered memory care which we needed sooner than we thought. Fifth: there's a clinic in your facility with medical staff Overall Park Meadows was newer, cleaner, more professional, flexible and I personally had a good feeling about it when we visited it last summer.

we were pleased with all of the staff. They were friendly, professional and accommodating to my dad, treating his with respect and caring. Our 2 biggest complaints: 1. Getting him there. And by that I mean, your company should come up with a to do list for families that you hand to them when they are interested in the facility and this would include things that they need to have done prior to him being at the facility. I understand it is a Kansas state law that patients have to have a TB test prior to entry into any facility, there were no offerings of doing that for the patient and having to take a 95-year-old man that is immobile to an offsite to have TB testing and obtain the order for it was incredibly difficult and frustrating for our family. Having the nurse that's at your facility intimately involved in that process would've been extremely helpful. Additionally, setting up medication for my father was very difficult and very confusing. The entry process needs to be looked at and made simpler to navigate for families. I am a registered nurse and understand medical facilities and medical planning and complex care coordination the process of getting my dad into your facility was very difficult and I had to repeatedly call an email to get correct answers. 2. Mom was very unhappy with the meals and meal times the staff and the dining room was not helpful at all and at sometimes rude. Things we did like about the facility, where the rooms were very nice, very clean, bright, and there were a lot of places that you could take my dad away from his room to get him out and about. We were overall satisfied with your facility. So we would recommend it to other families. However, I would emphasize that the admission process needs to be looked at by your administration and simplified for families.

First, [name removed] is awesome! mom loves the food, activities and people. her apartment has all new appliances, fresh paint and carpet. Staff members and residents are friendly and helpful. Two weeks in and it feels like home!

I would tell a friend that it is very nice, they need a buddy system, and it should be high on their list. The sales department did a good job, but after moving in it seemed a little hands off. Not clear who is responsible for questions about things other than activities. On the activities list the church services are not listed. A buddy system would be most beneficial for this establishment. There is no one on either side of my mother-in-law, it seems that she is a little isolated. Meals - it is a little bothersome that they are extra. Mom has probably gained some weight since being there. She eats lunch and dinner there for her price of meals. She has learned to ask for other suggestions. The meal selection at the beginning of her move in was not explained. Guest bathrooms could be cleaned more often. Housekeeping in apartment is going well. Other residents are friendly. It is unclear as to who to go with regarding different issues - TV channels; housekeeping; places that families can have family dinner; families use of outside grill. Would be most helpful if they had mentors or buddies assigned to show the ropes. Mom is finding out as well as we as to how the routine goes. The first weekend Mom was in her unit there was unseasonably warm weather and her air conditioner did not work. I did not discover until Saturday night when she mentioned on the phone how hot it was. I called the front desk to try and get service for her room after being in her apartment and the room temperature was 86. Front desk said they would put in a work order. But would not be addressed until Monday. Stopped at the front desk again on Sunday, the weekend maintenance guy said it is blowing air - it is working. Temperature still at 86 and not cooling down. Again asked the front desk what could be done. It will have to wait until Monday. On Monday the maintenance department was in there and replaced the unit in her bedroom and the apartment started to cool down right away. The unit in the living room had a blanket in it. I did text the sales person on Sunday, but who would have been the correct person to have contacted. Monday the executive director stopped in and apologized, but I was disappointed with the response time. Mom has commented that sometimes what they have listed for a meal they have run out of. And it seems to take 2 to 3 days to get back to the level where all choices are being served The community really needs a buddy to take people to the activities. Mom has not attended any because she has not been out of the apartment enough to know her way around. She only goes to meals. I have encouraged coloring activities and puzzles. The apartment is beautiful. The price seems to be a little high in comparison to several around the same area. Things are getting better, but still not satisfied with knowing who does what.

The staff was very overworked. We did not have much interaction because we were asked to hire an agency aide to spend the days with our dad, as there was not enough staff to take care of him. The activity lady did a nice job of trying to keep the residents interested, always had events going on. However, staff is not trained well in how to deal with dementia patients. The facility could do a better job of assessing residents before letting them move in. Two days after admitting our dad we were told that he needed more help than they could supply, but it was supposed to be just until he was adjusted. The entire episode was very traumatic for him and for his family. Our family would not recommend this Memory Care facility for people who are dealing with dementia. Our father was asked to leave Park Meadows Senior Living about 5 weeks after he moved in. He is no longer a resident there.

I would not recommend the community to anyone. Everything was wonderful in the beginning, and then after a while things started to go down hill. The staff was constantly changing. The family would have to clean the apartment, laundry, and more for our loved one. This was supposed to be included in the fee per month. The pills would be left and the staff wouldn't watch our loved one to take their medications. The promises weren't fulfilled by the staff that were told to the family. Hospice was wonderful to work with my loved one and family. The therapists were wonderful to work with my loved one. The meals were chosen for our loved one instead of our loved one getting choices. There are fees for delivering meals to the resident's rooms.

Our 92 year-old father moved to Parks Meadow in [date removed]; however, it was recommended that he reserve his unit by paying the [date removed] rent. Unfortunately, soon after his move he became ill, hospitalized and passed away in [date removed]. His stay at Park Meadows was only 3 ½ weeks (late January to mid-February). Another part of his “singing” up for Park Meadows was a “one time non-refundable” Community Fee of$[removed] listed on page 40 of a 52-page lease agreement. The Community Fee would lower his rent over his stay at Park Meadows. The family requested that Park Meadows refund at least part of the Community Fee. as his unit was only used a short time and he did not get a chance to use dining or any other facility amenities. In speaking to the business officer at the facility, she could only say “it’s out of my hands” and “I completely understand”. In the end, it feels like a 92 yr was taken advantage of with a lengthy lease agreement and an insensitive corp entity

My mom lived there for 4 years, we had to move her out due to lack of care- no staff around, no housekeeping, no one answered call lights- we heard agency was not allowed in the facility and the top nurses and care staff were quitting - we had to get her out of there for safety.

Although they have been having trouble getting and keeping chefs and servers, everything else has been great. My mom is very happy here at Park Meadows.

My mother has been in Memory Care for over a year at Park Meadows Memory Care Unit. The staff and the director always exceed my expectations. I know it is a thankless job and those people that take care of the patients are heroes. I would recommend this place to anyone who has this particular need.

After trying to work with numerous front office personnel (turnover is high) for over a year to get correct invoicing & claims paperwork - finally moved parent to new location. Due to their inability to complete a single-page form to be submitted to Longterm Health Care Provider for reimbursement of living at Park Meadows - we paid for several months that Longterm Health Care Insurance would have covered...if Park Meadows would have just checked a few boxes. They don't respond to emails or return phone calls. They blame new computer programs for their inabilities to do their jobs. Previous EDs failed to send out communications regarding price increases/changes in billing/etc. Had to call HQ to get a correct final invoice. The only good thing was the nursing staff and nurses aides. They were wonderful. Parent now at new facility and everyone happy & paperwork is done correctly & personnel communicate timely. Not recommended.