Park Meadows Senior Living

I would tell a friend that it is very nice, they need a buddy system, and it should be high on their list. The sales department did a good job, but after moving in it seemed a little hands off. Not clear who is responsible for questions about things other than activities. On the activities list the church services are not listed. A buddy system would be most beneficial for this establishment. There is no one on either side of my mother-in-law, it seems that she is a little isolated. Meals - it is a little bothersome that they are extra. Mom has probably gained some weight since being there. She eats lunch and dinner there for her price of meals. She has learned to ask for other suggestions. The meal selection at the beginning of her move in was not explained. Guest bathrooms could be cleaned more often. Housekeeping in apartment is going well. Other residents are friendly. It is unclear as to who to go with regarding different issues - TV channels; housekeeping; places that families can have family dinner; families use of outside grill. Would be most helpful if they had mentors or buddies assigned to show the ropes. Mom is finding out as well as we as to how the routine goes. The first weekend Mom was in her unit there was unseasonably warm weather and her air conditioner did not work. I did not discover until Saturday night when she mentioned on the phone how hot it was. I called the front desk to try and get service for her room after being in her apartment and the room temperature was 86. Front desk said they would put in a work order. But would not be addressed until Monday. Stopped at the front desk again on Sunday, the weekend maintenance guy said it is blowing air - it is working. Temperature still at 86 and not cooling down. Again asked the front desk what could be done. It will have to wait until Monday. On Monday the maintenance department was in there and replaced the unit in her bedroom and the apartment started to cool down right away. The unit in the living room had a blanket in it. I did text the sales person on Sunday, but who would have been the correct person to have contacted. Monday the executive director stopped in and apologized, but I was disappointed with the response time. Mom has commented that sometimes what they have listed for a meal they have run out of. And it seems to take 2 to 3 days to get back to the level where all choices are being served The community really needs a buddy to take people to the activities. Mom has not attended any because she has not been out of the apartment enough to know her way around. She only goes to meals. I have encouraged coloring activities and puzzles. The apartment is beautiful. The price seems to be a little high in comparison to several around the same area. Things are getting better, but still not satisfied with knowing who does what.

The staff was very overworked. We did not have much interaction because we were asked to hire an agency aide to spend the days with our dad, as there was not enough staff to take care of him. The activity lady did a nice job of trying to keep the residents interested, always had events going on. However, staff is not trained well in how to deal with dementia patients. The facility could do a better job of assessing residents before letting them move in. Two days after admitting our dad we were told that he needed more help than they could supply, but it was supposed to be just until he was adjusted. The entire episode was very traumatic for him and for his family. Our family would not recommend this Memory Care facility for people who are dealing with dementia. Our father was asked to leave Park Meadows Senior Living about 5 weeks after he moved in. He is no longer a resident there.

I would not recommend the community to anyone. Everything was wonderful in the beginning, and then after a while things started to go down hill. The staff was constantly changing. The family would have to clean the apartment, laundry, and more for our loved one. This was supposed to be included in the fee per month. The pills would be left and the staff wouldn't watch our loved one to take their medications. The promises weren't fulfilled by the staff that were told to the family. Hospice was wonderful to work with my loved one and family. The therapists were wonderful to work with my loved one. The meals were chosen for our loved one instead of our loved one getting choices. There are fees for delivering meals to the resident's rooms.

Our 92 year-old father moved to Parks Meadow in [date removed]; however, it was recommended that he reserve his unit by paying the [date removed] rent. Unfortunately, soon after his move he became ill, hospitalized and passed away in [date removed]. His stay at Park Meadows was only 3 ½ weeks (late January to mid-February). Another part of his “singing” up for Park Meadows was a “one time non-refundable” Community Fee of$[removed] listed on page 40 of a 52-page lease agreement. The Community Fee would lower his rent over his stay at Park Meadows. The family requested that Park Meadows refund at least part of the Community Fee. as his unit was only used a short time and he did not get a chance to use dining or any other facility amenities. In speaking to the business officer at the facility, she could only say “it’s out of my hands” and “I completely understand”. In the end, it feels like a 92 yr was taken advantage of with a lengthy lease agreement and an insensitive corp entity

My mom lived there for 4 years, we had to move her out due to lack of care- no staff around, no housekeeping, no one answered call lights- we heard agency was not allowed in the facility and the top nurses and care staff were quitting - we had to get her out of there for safety.

Although they have been having trouble getting and keeping chefs and servers, everything else has been great. My mom is very happy here at Park Meadows.

My mother has been in Memory Care for over a year at Park Meadows Memory Care Unit. The staff and the director always exceed my expectations. I know it is a thankless job and those people that take care of the patients are heroes. I would recommend this place to anyone who has this particular need.

After trying to work with numerous front office personnel (turnover is high) for over a year to get correct invoicing & claims paperwork - finally moved parent to new location. Due to their inability to complete a single-page form to be submitted to Longterm Health Care Provider for reimbursement of living at Park Meadows - we paid for several months that Longterm Health Care Insurance would have covered...if Park Meadows would have just checked a few boxes. They don't respond to emails or return phone calls. They blame new computer programs for their inabilities to do their jobs. Previous EDs failed to send out communications regarding price increases/changes in billing/etc. Had to call HQ to get a correct final invoice. The only good thing was the nursing staff and nurses aides. They were wonderful. Parent now at new facility and everyone happy & paperwork is done correctly & personnel communicate timely. Not recommended.

[name removed] who is the sales director has just been amazing and head administrator [name removed] is great, he always comes around to check in on the residents and answer any questions or concerns we may have. Every time we come to visit the meals always smell so good and there are a ton of different activities going on for the residents. All of the staff members have been super helpful and pleasant to work with. We would absolutely recommend this community to other families

Friendly and caring staff. My mother in law is getting help to stay in assisted living versus going to skilled nursing.

We chose Park Meadows because of the feel, the people, and the price, it just all felt right to us. The kindness of the staff really sticks out to us, they are the nicest people. Moms room is also right where we needed/wanted it to be which worked out great. I would absolutely recommend this facility to others.

We chose Park Meadows because of all of the amenities that they offered for the price. It is centrally located, there is a lot of food, shopping, hotels, doctors offices, etc. that are close by. I think the room sizes are good, but he thinks they are a little on the smaller side after moving out of his larger condo. I would definitely recommend this facility to others who are looking.

Our loved one is still adjusting so they have not taken advantage of the activities or the dining service, but the rehab she has been doing is fantastic. The value for cost is excellent and we would recommend to others.

Currently infested with bed bugs Do Not send your loved ones there .!!!

Park Meadows is a lovely community. They are very professional and friendly. I appreciate the staff as soon as I walk in the door with her warm welcome. The care of the residence is outstanding.

When I first came to Park Meadows the first thing I noticed was how beautifully kept the community is. The feeling of warmth and kindness was amazing when touring the community.

Mom has been a resident fo 5 years, the last 2 during Covid. She has been supported and encouraged during this difficult time for everyone. During these past 2 years staff has been prompt to fix a burned out bulb, a toilet not working and anything needed.