The Madison Senior Living

I am very happy with the facility and friendliness of staff. Unfortunately, the response time on requests are slow. The rental payment app is not working correctly, but we would recommend this community to other families based on the experience we have had.

Well, as I driving down 150 highway every day to go home it brings me so much joy to look over and see a beautiful senior living facility in my area . I was really inquisitive on how the inside look. The outside was Luchious, so the inside was also simply gorgeous. Also, when i saw the name of the dining hall. 18th and vine I chucked that was such a special touch. If my parents were alive I would recommend them to live there at the Madsion Senior Living .

Our move in experience was less than stellar. We came on a day that the Wellness Director was out and the communication from the sales team about what was missing for admission lead to things being rushed leading up to mom’s arrival day. Because we were already tired from a multi state move and nervous about the change it made the first day very stressful. NOW, what I do not want to leave out was that EVERYONE was so nice and tried to make this very stressed daughter feel at ease. The first few weeks were rougher than I expected but we kept communicating and now 30 days in things are starting to smooth out. It takes that long for the residents and staff to learn each other. I continue to reach out to the administration to work on an improved first day experience for other families. And, like many facilities in the area they are under staffed. There is always room for improvement but I do believe the staff at the Madison care about the residents.

We picked based on cost and having all levels of care available. Right now my dad is in independent living, but if he needs more care we can keep him at the Madison. I would recommend to others.

My loved one is currently a resident at The Madison Senior Living and things have been mostly great for him at this facility so far. The move in process was simple. The cleanliness and friendliness are great. The staff is also great. The value for cost is good. However, when a maintenance ticket is opened, it takes days before they come and address the issue. The 24 hour snack cooler is great and is free for the residents. I would recommend The Madison Senior Living Independent Living to others. I have no exposure to Assisted Living or Memory Care.

We picked this community, because my mom liked the new, fresh, clean environment. Nice, simple decorating. I would recommend The Madison

We chose The Madison Senior Living mostly because of the location and it just felt right after a visit with them. What has stuck out most about this facility is the friendliness of all the staff members.

5's across the board, except my mom didn't participate in activities and one chef wasn't' good. .

I would 100% recommend not only using "A Place for Mom" to help the family find the right placement but I also cannot even provide enough positive things about The Madison. All of the personnel are so nice and helpful to mom. They go out of their way to keep her engaged in the community and to listen to any issues she has. Mom was set that she was going to not enjoy the move but her quality of health and her mental health has improved so much.

Overall this is a good community but there is a staffing problem. The dining and food services do not have enough staff either and this is my only big complaint about this community. They have activities like bingo, and they really don't have to many other things or activities for the residents to do. The staff that they do have are excellent they just do not have enough staff.

The staff are very friendly. The community is new and clean. They need more staff to be able to provide a higher level of consistent care. There is no main chef and the food is served cold. The main chef left because he was having to serve the food as well. My loved one is having to wait a long time for medications and bathing assistance. There are a lot of agency staff coming in as the community is unable to maintain regular staff.

We were very pleased with The Madison, and out of all the communities we were exposed to they treated our loved one the best. Our of 5 stars The Madison gets 10. At times due to his dementia he was not the most well behaved but they treated him with dignity and were so patient.

We struggled to find a place for my father in law who has dementia. He was in the hospital (2 separate) prior to finding The Madison. [name removed] was excellent to work with, giving us all the information we needed and working with us to get him moved in a timely fashion. [name removed[ expedited her evaluation which helped in getting him moved out of the hospital. It made a bad situation bearable and really quite easy. Thanks to the wonderful people at The Madison who make the community feel like family.

This is a brand new clean community. They are clean and helpful and try to meet your needs. They decorated for Christmas with music and more and I have even seen them making candles when visiting one time.

They are very caring for the residents. show a lot of concern and give them a lot of condition. They help manage through things and give a lot of support as my loved one passed away. I am very happy with there care.

So far the community has done a good job caring for our loved ones. We feel safe with our loved one here. the community is kept very clean and neat. I would recommend this community to others based on my experience so far.