Brookdale Monument Valley Park

Brookdale Monument Valley has been a really good experience so far, the staff are very friendly and communicative. We do not have any feedback on the meals and dining service as of right now, but the activities and everything we have seen with the activities is very positive. It is a well priced community and we would recommend them to other families.

They were very helpful at this community at getting my loved one in and keeping me informed. My loved one liked the meals and were happy with them. I was happy with this community and my loved one was also.

We chose Brookdale Monument Valley Park because of the staff, they seemed really involved, friendly, and helpful. There have been a couple glitches but they have handled everything very well. they always have time to talk when I call and they address my concerns. He is not crazy about the food, they have a lot of people to serve so it is more cafeteria style which is not what he is used to. I do like that it is a smaller facility and the location is great. They have been very accommodating. I would recommend to others who are looking.

We have a winner!!! Ratio is 3 to 1. Small facility that is inside an historic home. Memory care is on bottom floor with access to a small courtyard. They have 16 residents now with a max of 18. Cost is $5400/ mo plus evaluated care (usually around $1500, ours would be about $3700/mo) Community fee is $2k. Rooms on smaller side but have room for a queen bed and dressers, couch or recliner and table. Showers are 2/wk included. Unlimited showers are extra. They train with Teepa Snow instructions and have monthly zoom support/training with families. Dr. on staff 5 days a week. Can do activities with AL residents (40ish) upstairs. Staff has been there for a long time, in general. Sales = 3 years, ED is new but came from Mackenzie Place, Janitor = 18 yrs, Activity Dir = 5 yrs? Mini fridge and sink provided Dr can order PT or OT as needed. or PRN for headaches, etc.

We have a winner!!! Ratio is 3 to 1. Small facility that is inside an historic home. Memory care is on bottom floor with access to a small courtyard. They have 16 residents now with a max of 18. Cost is $5400/ mo plus evaluated care (usually around $1500) Community fee is $2k. Rooms on smaller side but have room for a queen bed and dressers, couch or recliner and table. Showers are 2/wk included. Unlimited showers are extra. They train with Teepa Snow instructions and have monthly zoom support/training with families. Dr. on staff 5 days a week.

We chose Brookdale Monument because of the value for the money and I think overall if I had to choose again, I would still choose Brookdale. I think that the rooms here are good size, the bathrooms are huge and wheelchair /walker accessible, but I do wish the shower were a little bigger. They do seem to be a little understaffed and occasionally they do not get to the laundry or cleaning on the day that they say they will, but if I bring it up or ever have any issues, it gets taken care of quickly. I would recommend them to others who are looking.

The staff members are really good over there and the care services are excellent. We also though the value was excellent. While he was there he was ecstatic, he really did love the place and it was a good experience.

It is a caring staff and my mother has been well cared for. We are able to have virtual visits.

I would tell others that the emergency cords in the rooms do not work, she buzzes for people to help her and it takes an hour and a half for people to come. She needs help to get to the toilet and it takes that long for them to come and go back to bed. Since covid, meals are being delivered and they forget to give her parts of her meal and silverware. Sometimes they even forget to bring her meal altogether, when she calls they say the kitchen is closed and so we are having to send boxes of food to her. We are having to micro-manage everything from Texas. They seem to have very bad communication issues between management and staff. Overall, it has not been a good experience, she is not happy here.

I think this community does really good at caring for the residents. Sometimes the care isn't as good. There was a time, that I went to visit my loved one and he had run out of oxygen for his condition. This happened a few times. In the past they took residents on rides through the mountains and to get ice cream. There were other activities they offered, prior to COVID.

My dad’s room is the perfect size for him. I don't think for the price I could find anything better. There is a park right there. It is convenient to the interstate and downtown area. It is a great location. I found Brookdale at the perfect time for my dad. He loves the caregivers. They have a great hospice program.

We have visited several facilities the decision is going to be very hard. I really liked this facility too. The units are smaller, but they would be fine for my husband. The price seems reasonable. Not sure what the final cost will be after the care costs are going to be which will be the deciding factor.

My mother has been in the memory care unit for 3 months. It was a very good move for her, and she is adjusting well. The staff are wonderful, very friendly, kind, and patient. I am very happy with the whole facility.

This is a nice community for care. The staff was willing to asst me in the questions that we had on the care that is offered. We liked the cleanliness and the menu of the healthy meals. The activities are helpful for those who are will to participate. We wanted a different room for mom. We would suggest that families tour this community for care

This facility is absolutely wonderful! It is very clean, and the staff take great care of my loved one! The food is also quite good. I have also found that he has been feeling more like himself again since he has started to participate in more activities from time to time. We are very pleased with this facility!

It has been a very good fit for my loved one. The staff is amazing. The meals that are provided there taste great and they have well-balanced choices. I would recommend this community to anyone with no hesitation.

My parents are happy to be apart of a good community. We have no complaints with the care or experience. The staff get my parents involved with activities and take them on scenic drives or shopping with the residents. The apartment my parent have is spacious with a nice view from their window. I liked that all the Brookdale's work together to find a good fit within their Brookdale properties.

[Removed] sister LOVED Monument Valley, and is trying to persuade the other siblings that this is the place for Evelyn. The staff were friendly, and the memory care unit was cozy and friendly.