Sunrise of University Park

I'm rating on my experience while there, however my brother is the client. Yes we would recommend the community to other families. They've been very accommodating to me. Received feedback well. Try to be responsive and my brother is well settled in. I'm going to hate to move him once the money runs out because he seems the happiest he's been in a long while.

We went into the facility under the assisted living. Room and board were great. Housekeeping staff was awesome and food was excellent. There were concerns on treatment levels. I felt she had the same level of care despite the increase in her plan and costs. Communication regarding her care was minimal. She also transitioned from assisted living to memory care and I feel the transition was handled very poorly. Then when in memory care, they did not have the staff to adequately care for patients. At times there was one staff member for 12 patients for a full shift. Upper management was very poor. Most of the caregivers were very good, but often short staffed. I ultimately moved my mom to a new facility. The initial move in process was smooth, but I also felt they told me they could accommodate certain things and then couldn't after we moved in. Even some of the staff members told me they would not put their own moms there. Also, some areas of the facility were run down... outdoor furniture was rotting in sun... couldn't sit without splinters. Back patio was utilized more by staff than residents. Memory care patio was a mess. Landscaping was over run. I would not recommend this facility to others.

Medical care sub-pare. Food typical for facility. Hall carpets soiled. I would recommend only if you only needed room and board. Anything else, NO.

The Assisted living section might be better but I would not recommend the Memory Unit. Not unless they make changes. The right hand doesn't know what the left hand is doing.I took my husband out of that facility after one month. There were too many incidents occurring and I could no longer leave him there. I found a new facility, and my husband has not fallen once.

Sunrise makes you feel right at home. Everyone is very nice and super friendly. Thanks for taking the time to take care of my mom!! I would definitely recommend this place if your looking to place your loved one!!

My loved one is currently a resident at Sunrise of University Park and everything has been great for her at this facility! Communication with the family is excellent. The staff is great. The activities are great. The food is good. The care is good. We are really happy with Sunrise at University Park. I would absolutely recommend this facility to family and friends.

I am happy that Sunrise of University Park is a very secure facility. In most areas they do quite well, but I have heard so many complaints about the food. I think they need more variety when it comes to the food menu. I would recommend Sunrise University Park to others looking. I am very thankful that my mother-in-law is safe now.

Small size community made it more welcoming and easier to navigate. Facility was very clean. Other residents seemed happy. Staff was so friendly and welcoming. So many little details that I didn't think to ask about that we had to learn as we went such as laundry, night care, how to approach things with dementia. I think all assisted living is ridiculously high cost. But would recommend Sunrise of University Park to others.

I would tell others that they try very hard to accommodate the desires and habits and personalized care that your loved one may need. I think they are great about giving feedback so that you can feel like your family member is being well cared for and that they actually pay attention to detail and try to customize the care. I like that the facility is smaller and has a better staff-to-resident ratio. I would definitely recommend Sunrise of University Park.

They need to improve on cleaning my loved ones room, daily care, and communication. Also, management is not as receptive. It's fine for people who are more active, mobile, and can do things on their own. If your loved one needs, a higher level care, then look into another community.

What I liked best about Sunrise was the staff, nurses & Dr. were very communicative with me about my father's situation & health. Placing a family member in a facility is difficult, but communication about how they are doing is hugely important & helpful.

My mother in laws friend who lived across the street moved here and she knew more people as well so she wanted to tour. When we came to visit she really liked the room and the overall atmosphere of the facility. She loves the activities. They play bingo, make jewelry, chair yoga, movie night, etc. [name removed] who was formerly the front desk girl is the activities director knows all of the residents by name and she keeps you informed on what is going on. She also does the daily paper with trivia, crosswords puzzles, and fun things like that. She is a great asset to the facility. I would recommend to others looking.

My mom was there for 2 weeks. Sales lady lied about overall price. After she was done kissing kitchen staff person in her office. Very displeased. Got my mother out!

The Sunrise community is an outstanding location for any individual that can afford it. It is not at the top end of the cost window for assisted living communities in Colorado Springs but it is beyond mom's funds even if she receives a full VA spousal benefit in addition to her Social Security. The facility is modern and well maintained. It is on a major thoroughfare. The grounds are fenced however, the entrance to the parking is open and the building in open access during the day.

While I had many choices regarding 'places' for Mom, I had set some guidelines and specific limits about where I wanted her to be placed. 'A Place for Mom' took those into consideration as they helped me gather a list of local communities to consider. I then thinned those out easily by both face to face interviews and tours of each (sometimes going back for a second look later). The decision came down to two communities and then the light finally shown on the choice of the one where she is now. We (my siblings, my family, and I) couldn't be more pleased. She is slowly adjusting (at 94 it was a BIG move) but is safe, well attended, and close by. The staff is super friendly, accomodating and sensitive to Mom and her needs, plus there's alot more to love about this place. It's only been two months, so we're all growing and stretching as we strive to focus on making Mom's days the best they can be. It's a great team effort and the perfect place for her.

They have been most welcoming and when I have complaints they are very responsive. The administration seems to have been there for a long time. Caregivers have a better than average turnover. It took a while for them to have a routine for mom (putting in teeth, etc.), but someone comes and sees her pretty often. I'm not impressed by their in-house doctor [name removed]. Time will tell if the doctor just made a few mistakes at the beginning of his service with mom. It's only been a month plus, but mom hasn't been able to make friends. It might be that she doesn't quite feel "herself" yet. Give it time. The staff could encourage her to socialize a bit more; that may come when she feels like she has more energy. I'm glad to live near to be her advocate.

The staff was very friendly. The small er size of this facility is appealing. However, it doesn't seem to be a good fit for our loved one's needs.