Brookdale Lakeway

I love living here! The care is excellent! I have no complaints. Thank you for all that you do!

I have been a resident for about one and a quarter years. There have been a number of problems due to weather and equipment failures. In all cases management made an exceptional effort to keep us fed and as comfortable as possible. I am impressed how friendly the staff is always with a greeting, most of the time with my name (I wish I had such a memory). I have observed the care the staff provides to those who have special needs and those who have unexpected problems. I believe Brookdale is a very good retirement facility.

My mother moved here 4 years ago and is very happy with her living situation. We picked this Brookdale for her because she is able to live in AL, getting help from staff due to her dementia. The staff goes above and beyond, is always helpful and friendly. The were from the moment we entered the building. We were greeted by the front desk clerk. The tend to all moms needs

The staff maintains a family focus where residents are constantly engaged in activities and interactions in the living and dining room. A large garden provides access to outdoor experiences.

I like the independence, but assistance is available if I need it. Dining service is aware of my diet and serves me food which I can eat safely. They also know my likes and dislikes. Management is open to suggestions.

[Name removed] has been very helpful and my husband's caretakers have always been capable and helpful when needed. I have had a few complaints and they were handled quickly and resolved without a fuss and LISTENED to the issues.

Very positive living at Brookdale Lakeway. He likes the facilities and feels safe and comfortable. He likes the population and residents.

The resident enjoys living at Brookdale lakeway. She enjoys meal time because you get to talk to people and the food is excellent. She likes to get out on weekly outings to see things.

My mother lives at Brookdale Lakeway in the Memory Care Unit. The facility is very nice and well kept. The staff is amazing, especially the staff in Clare Bridge. [name removed], at the front desk, is so helpful. Everyone is so friendly, helpful and welcoming to family when visiting! I would recommend this facility to family and friends.

Brookdale has such a caring staff. My Aunt is downstairs in the memory care unit and is treats with such respect and love. I so Appreciate everything the staff does to keep all these patients happy and active.

My dad was in the hospital and rehab for about 4 weeks over the summer. During that time, many staff members cared for his cat, going in to feed her or just visit. That was peace of mind! The staff there are friendly and always greet all of us. They always pop into Dad’s room before meals to make sure he’s going to the dining room. He can have a tray in his room if he prefers.

I assist in taking care of a 90 year old male resident I’m there for 3 hours every morning Mon-Fri. I find the staff very friendly and caring for the residents The coffee/ bistro area is very nice for people to meet. The dining looks to be exceptional. I don’t eat there but residents get a menu to choose from. [name removed] at the reception desk is very friendly and treats everyone w the utmost respect

What we really like about Brookdale Lakeway are the staff - they are very friendly and they really seem to do their job not because they get paid for it but because the truly have their hearts in it. We can be very critical and we have to say it is an excellent community that has met our expectations. The residents so not always participate in the activities but they have different board games, get togethers all the time and just a wide variety of things.

There is virtually no skilled nurse at this facility even though there is one on staff. Four different Drs appointments that took hours out of each day with the lab results from blood work not being sent to the Drs office even after repeated requests and reminders in the days leading up to each visit. Wasted $$$ and time on very important appointments to see if our loved one needed to be admitted into the hospital.

visited Brookdale Lakeway and Brookdale Lohman's Crossing. Lakeway: clean, nice rooms, friendly, multilevel, a few residents reading, game table, not a lot of conversation. Lohman's more active, small, nice outdoor area, a lot of activity, clean, attentive staff. Friendly.

MY HUSBAND WAS THERE DAYS, WHEN HE GOT OUT HE WAS 50 TIMES WORSE THAN WHEN HE FIRST GOT THERE. LEFT ON POT HOUR A HOUR, MANY TIMES. THIS PLACE SHOULD BE SHUT DOWN. A FEW DAYS AFTER I GOT HIM OUT HE WENT SEPSIS HE WAS NOT BREATHING , THIS IS A MAN THAT HAS NEVER BEEN SICK VERY STONG A HEALTHY. NEVER NEVER SEND A LOVED ONE THERE. IT IS ALL ABOUT MONEY... ONE OF THE NURSING STAFF TOLD MY HUSBAND THEY WOULD KEEP HIM THERE UNTIL THE INSURANCE RAN OUT. PLACE DO NOT EVER SEND A LOVE ONE HERE.

We have already moved my mom. She was there around 45 days. She just wasn’t happy there. We are moving her to another location that you referred us to and we visited. She will move to [removed] later this month

Visited Brookdale Lakeway with sister [name removed]. Loved the outdoor courtyards and the "hominess" of the facility. Concerned with the large floor plan as afraid my Father would get confused because each floor is so large. The rooms were very large and nice and the views were beautiful. Caregivers really seemed to spend time with the residents. Facility a little older and could be updated a bit.