Brookdale Lakeview Crossing (Offering HealthPlus)

the place is a joke!! none of them know whats going on or what they are doing!!the residents barely have silverware to eat off, never get snacks. the nurses don't care and take forever to come when you call them. the place doesn't care about their employees at all. very sad place!!!

It is no longer Lakeview Emeritus, now Brookdale Lakeview. Looked at seven facilities before selecting Brookdale Lakeview. It is a warm, friendly community. My only dislike has been food in Clarebridge area. Programming and care are excellent. All family friends have been very complimentary of the accommodations.

Our experience was short, so we don't have a lot to go on. My loved one passed away, so it was a difficult time. I didn't have any complaints though, they did a good job, and lived up to our expectations.

We transferred my father to this "community" after he was discharged from the hospital. He has a 8 year history of Alzheimers and has required placement only in the past few months due to progression of the disease and caregiver exhaustion. When he was transferred to the facility it was nearly 48 hours before his medications were given to him. By that time he had been off his medication so long that he was having symptoms of restlessness, agitation and aggressiveness. I'm pretty sure that was mostly due to the "cold turkey" absence of his medication which is given to balance his Alzheimers symptoms. In response to his behaviors he was sent to the hospital and was told he could not return there, even though his behavior was created by the facility not giving necessary meds for such a long period of time. The family did not know they were having trouble getting his medications or perhaps we could have checked to see if we had some of them at home. I do not recommend them from our experience. He spent only 3 days there and they have ONLY offered to give us back 80% of the amount we gave them up front. That I do not understand since any problem they may have had with him was of their making. I think it's fair for mom to receive the entirety of her payment under the circumstances minus the 3 day prorated stay.

The people there are friendly. It's a nice facility. It's probably as good as the other facilities out there. My only concern is the slow response. They seem to be under staffed. When my mother needs help going to the bathroom, they take a long time to come help. Other than that, it has been a pretty good experience. Everyone is nice. I would recommend the Emeritus at Lakeview. It's a nice place to live.

We have had somewhat of a mixed experience with this community. The staff here are friendly enough, but they are somewhat inattentive when it comes to both the cleanliness of the community and the care that they offer. I feel like they could have kept a much closer eye on my loved one.

I have had a mixed experience with Emeritus at Lakeview. The community itself is fine in terms of how clean they keep and how friendly the staff are. However I have a big problem with their meal service, in that they do not offer vegetarian options.

Emeritus at Lakeview, while very nice in appearance, is more like an old folks home. The food is very restricted (I am a vegetarian). The personnel are very polite and friendly. I fined myself going through periods of depression for want of something to do. The nursing staff is very good, a big improvement over the last assisted living residence I was in.

I was given very good information. We felt like if we chose to have our mother come to this community, that she would be very well taken care of and make friends. We felt that she would enjoy being at this community.

My mother in law was a resident at the facility a little over a year. Toward the end her health had declined and she was wheel chair bound. She had a fish allergy and at one meal an aid had served her fish. He room was unclean and many times we would visit she was just sitting in the lobby or in her room alone. The final straw was the day we went to see her and her breakfast was still sitting in her room untouched, this was lunch time and she was at the dining room. He bathroom was often unclean and at one point her home made blanket was misplaced for months before they finally found it. When she passed away in her room they never bothered to remove the dirty linens from her bed or remove the drinking cup from her stand. This was a week after the fact. The people there are often just sitting alone in the lobby sleeping . Hospice was finally brought in at the end but once again a disappointment in that they were very useless in helping with her final arrangements after we had given them the information they needed not once but twice.

Unfortunately our experience with Emeritus at Lakeview was not a long one, but overall I liked what I saw during my loved one's time here. It was a clean, well kept facility, and the staff were friendly and caring.

Overall it has been a very positive experience with Emeritus at Lakeview. The place is very nice and clean and the staff is incredibly friendly. The only thing I can think they can do to improve would be better help getting V.A. assistance. That has been a fiasco in itself.

Just what I was looking for my Mother.

This facility is dated, the food was terrible and the care was severely below standard for the cost we were paying. My father was in need of emergency care and they REFUSED to call 911 for him. They told my sister they would get an ambulance (obviously in cahoots), she ignored them and called 911 herself. We were paying almost $5000 per month for his care and he was not getting the attention he needed. Sadly, my Dad passed (two days before my son's wedding). Emeritus said that his belongings would be fine there and that they would hold them for two weeks. My poor mother returned from the wedding and had to deal with his funeral. Tough times to say the least, but Emeritus was so caring that they charged her over $2200 (as though he was there) until the day his belongings were removed. I would not board my dog in this facility.

Getting in after hours would depend upon who would answer the buzzer, and could be a considerable amount to have someone answer the door. The food was nutritious, and they did have a good variety. The people I dealt with were very helpful, in helping me understand in laymans terms how things would be, and being patient and giving me time to do the research.

They've done a great job here, I'd give them 5s across the board. The most important thing is that they've made Mom feel welcome, and part of the community. She really feels like this place is her home. It's a beautiful facility, and the staff have all been very friendly and helpful. They've got plenty of activities, and the food seems good as well. They offer a balanced diet, but they do have different selections available for picky eaters.

My dad needed assisted living and after taking a tour of Emeritus At Lakeview I knew it was the place. It was so nice I would like to live there. The staff are friendly and helpful. Everything is clean and clean smelling.

$2200 move in / community fee which is sometimes offered at 1/2 price or at $zero depending on their mood. I was told this was for room cleanup and extra special care for the new resident. Kind of like first month's rent in advance however when the resident moves out or in our case passes away you don't get it back and the next resident pays again even if room was only used for 25 days. In my opinion there was no extra care given. I was informed there would be no move in fee if I signed the same day as I toured which was a Sat evening. I signed the following Tuesday ( Mon was a Holiday ) and they would only reduce move in fee by 1/2. Move in fee is a poor description. Furniture was provided by hospice. I moved in all personal belongings which consisted of clothing, 1 lamp, end table on move in day with zero help from staff. Little room in our case due to all the hospice items that were needed. Emeritus then demands that 2 weeks be paid for after room was vacated 1 day after the resident passing. As far a prepping room for next resident this room NEVER had bathroom used. Patient was bed bound entire time. I just feel there should have been no move in fee since we signed the next business day after touring and was offered on tour day a zero fee and I feel the 2 week penalty on vacating is totally uncalled for. Room was occupied on the 6th of September. Room was available for rent on the afternoon of the 30th of September.

The community could be cleaner. They are trying but they could do a lot better. Some of the problems we are having are with our loved ones aides that come in to their room. The cleanliness of their room and the community. The food and the menu they have. You never see an administrator around and the person that sold us on the community never checked on us again. Our loved one is basically left to sit in their room. The activities could use some work, they basically have bingo and they go out for a dinner a couple of times. I was promised more hands on care and I feel like I am not getting it.

My mother-in-law is there. We moved her into the Emeritus because it was cheaper than some of the other communities that we looked at. The facilities are beautiful and the staff are very friendly. The cost is very expensive there, and I thought they would supply her with her Depends but, while they do have Depends available, it's an extra $85 per month. It's not included in her rent.