Brookdale Eden Prairie

Some of the staff members are friendly. When it comes to the value for cost, they charge me for things that are crazy. Showers are [fee removed] a month. If she says no it cost [fee removed] more a month but still no shower. A lot of crazy stuff like that

Billing was inconsistent, cleaning of clothes was terrible. Had to bring his laundry home so items were not lost by staff. I went every other day to make sure his clothes were changed. And he had enough supplies. Toilet paper, depends. Short staffed all the time especially on weekends. Very friendly staff initially but changed when he became more of a burden and he was locked in to there system. Corporate ran system much different then when I brought him to [facility name removed]. When I informed them [name removed] passed. Received no condolences. Which seemed weird.

There was a complete turnover of Administrative Staff... this negatively impacted their ability to communicate with us as a family AND when they reassessed her, in [date removed] , the price for her care was OVER [fee removed] per year. They did not assist us (as promised when we admitted her) in the process of getting government medical assistance "waiver"... we are STILL in the process of this and getting retroactive monetary support. There is not a nursing/caregiver staff was present/visible at all times to supervise and support the patients when necessary. Many of the hired Staff were NOT trained properly in the needs of a MEMORY Care/Dementia patient. Despite a change to MInnesota Healthcare insurance change from Humana to Blue Cross Blue Shield, bills were still being sent to Humana which has resulted in over [fee removed] of unpaid bills and mailings to get bills paid. Hospice was introduced in [date removed]. We felt that This was the only consistent nursing care that my mom was actually given personal care for. My mom fell at the facility twice and was sent by ambulance to Hennepin County ... Hospice WAS NOT CALLED FIRST. This also has resulted in numerous medical bills because insurance now doesn't cover the visits to Trauma Hospitals, because she is on a Hospice Plan. Having the "Rules" of care ignored had us very concerned for her safety and quality of care by the facility. Then to add insult to it all, they wanted thousands of dollars MORE for her "proper care." We felt it insulting because the care that she was previously getting wasn't even "up to par"... We told them at a phone conference meeting with several people present, that she would be moving out by the end of [date removed]. When I again mentioned that in an email to them to send documents to her new home, they told me that I had to give a 30 day notice. Even though we had given it at our December meeting, that was unrecognized and we had to pay through [date removed]. This is in our past now. I wish them no ill-will. I just HOPE AND PRAY, for the sake of the comfort, care and peace of mind, of present and future family's loved ones, that the new administration will step up and make that place WORTHY of the care my mom and others like her actually deserve.

My loved one was a resident at Brookdale Eden Prairie. The experience there was okay. We grew concerned with all of the turnover - leadership and staff. Activities were limited. Communication was not great - we had to initiate for information. I can't say that I would recommend it to others.

Keep your loved one at home. Brookdale Eden Prairie must have been a top rated facility at some time in the past. Owners of facility need to be questioned about their profits, their business model for future, their reasons for lack of upkeep in facility and staffing and maintenance

I'm glad we brought our mom there!! Very caring staff! We picked this community because of the location, and it was near her son. Also, the "HR" person was very personable and seemed to know all of the residents and was super friendly and understanding ... He also was able to help us get financial help connections in place more quickly than some other places we looked at.

Putting my loved one in Brookdale was the biggest mistake I made. The lack of communication is astonishing. My loved one was injured and I was not told until I went to visit and saw what happened. The caretaker ratio *meets* minimum requirements for the state but understand that it is not enough to properly care for and monitor residents. This facility has been nothing but a headache and they have shown their true colors.

I would tell my friend to investigate every aspect of the facility before signing anything. They are quick to tell you all the things that they can do for you but then fall short of accomplishing these tasks. It's not a place that you can trust your family member to be taken care of without your constant riding the staff to complete basic tasks. If the facility came through with all the things that they had promised, I think it would be worth the value and cost but they fall short of accomplishing daily tasks.

It's a good place, and I would recommend it. The facility is generally clean, although they don't keep my loved one's room as clean. The staff they do have are good, they're just overloaded. They're making sure she's okay but not paying attention to detail, so it's still a full time job for me to make sure she's fully taken care of.

We have not been there for a meal ourselves but we have been there for snack time and their snacks are fantastic. They have plenty of different activities going on every single day. The staff are great about keeping the residents involved with one another. We have nothing to compare Brookdale to but we have no complaints and we would definitely recommend this community to others.

Brookdale Eden Prairie has the most caring and compassionate staff. You’ll always see the care staff going above and beyond to help your loved one. The management team is also very strong which gives a great level of comfort to families. The environment is very welcoming with the community and staff being very lively!! They have a great calendar of activities for the residents, which allows for tons of socialization. Could not recommend this community enough!!!

We chose Brookdale Eden Prairie because it is strictly a memory care facility, so everything was secure and set up with a lot of thought into memory care. The room sizes here are small, but they are all private rooms so you do not have to share with a roommate. I ate here before and the food was alright. My favorite part about the community would be that its small and everybody knows everybody.

Brookdale was the biggest mistake - my mother had a black eye within 2 weeks and a fractured footby the next visit. We moved her out as fast as we could. They are not friendly to the residents more like bullies.

Brookdale is very good and they are willing to work with the family. They are very personally oriented to what each resident needs which is what makes Brookdale Eden Prairie above others. It is a smaller type of community and has a focused environment for memory care. It is homey, inviting, and warm and set up well. They cater to my mom's individual needs and interests. For example, she used to enjoy embroidery but can't do it anymore, so, that found coloring books that are like embroidery pictures and she really enjoys it. There is an ease as far as medical care because I know her needs are being met and i don't need to really worry.

My Dad was a resident there for 2 months because he was mis diagnosed as having too many memory problems for assisted living. We moved him to another facility where he could be in an assisted living environment. There were very few residents that he could have conversations with. Other residents were loud and would enter his room if it was not locked. Staff were kind but he had to wait longer than 10 minutes for them to answer his call. Communication from administrators and staff were below what was promised. It was confusing trying to find who to contact to get things done. Activities were listed with fancy names and amounted to watching tv in a group. There were no food choices at meal times. Quality of food ran from average to poor. The place was always cold without a way for residents to control heat or AC in there rooms.

The staff seem to care about residents and provide good care. Housekeeping in my mom's room could be better. Food is fair, not home cooked meals, mostly frozen. Activities are provided to keep residents engaged.

We travelled the Twin Cities looking for appropriate, safe and caring environment for our loved one. We visited several times before deciding in Brookdale, Eden Prairie. They are wonderful, our loved one is very well cared for and their staffs response has been immediate as we have needed help. We honestly believe we found the BEST! Thanks to A Place For Moms for their assistance.