Broadway Mesa Village

Not giving a final rating yet but the rooms are terribly small, storage in bedrooms almost nonexistent. Staff friendly. No pool. Only a microwave, sink, and fridge in kitchen. One small counter.

I am very disappointed in this place. The first impression was wonderful with Kelly, but since moving my father here, I have nothing but problems. The caregivers that handle the meds are completely incompetent. They let him run out of his blood thinner and cholesterol medicine before they even called to tell me. I have to order these from the VA and wait for them to arrive in the mail. Then I brought them in, and they tell me he is out of another RX. The woman can hardly speak English and didn't even know which med it was, when she called me. Then I signed up for electronic payment for the monthly billing. As of July 1st, it had not come out yet, as I had just signed up. I gave the woman in charge a check, and she said if it came out before the 5th, she would tear it up. Well, they cashed it the next day and the electronic payment came out! This was a $4,000 over charge. When I called Jenae, the account woman, she was very rude, and told me his account would have a credit for next month. This was $1,000 more than his monthly payment. I called the main office in Seattle, and they were very nice to me, and told me that the home should have just cut me a check. I still have not gotten it resolved. They do have a new girl named Morgan, who is a nurses asst. She is nice and seems to be much more on top of things. Bottom line, this place is not somewhere I would recommend to anyone!

Our experience with Emeritus has been great so far since my mother moved in. The rooms are pretty reasonable compared to other places, which we really like. My mom has been happy so far as well. The caregivers are nice, attentive and very accommodating. She is not involved with many of the activities, but from what we have seen, they have a good variety and selection. She also thinks the food is pretty good. Worth checking out!

We were really impressed with them. All of the staff were extremely friendly, and would always say hello. I would reccommend it to anybody it was great. We really thought they were a great place. I didn't see anything that I would have considered a concern. We never actually got the opportunity to move our loved one in, but we were going to, and they were great about it.

Too small in many ways. No balconies.

Very nice facility. Probably not financially workable. Referred me to Emeritus Baywood.

It was multi-storied which I didn't like and to me it lacked warmth. It was separate apartments but I didn't feel there was enough connection between them.

My mother moved out there because my brother and sister-in-law live out there and she wanted to be in a desert. As far as I know she's doing great. I haven't been able to get in touch with her lately because she's never in her room or when she is she has company. So she's happy and doing well and keeping busy. They used to be Merrill Gardens and I do know that they were recently bought out by Emeritus. Nothing is going to change except for where they get their food and their medications and things like that. I know it's a very nice place and I was very impressed with how everything is run there. It's wonderful. I love that place. The one thing I love most is, unlike everyone else, they have an open dining situation where the dining room is open from 7am to 7pm and I love that concept. I wish more would do that. I'm not sure if that is going to change now they've been bought.

We chose this community because of the care services they provide, the cleanliness of the community, all the activities they have for the residents. We talked to some residents and they really seemed happy. We looked at 10 different communities so we had plenty to compare it to. We are really happy with Merrill Gardens and would definitely recommend them to anyone.

We've had a great experience with Merrill Gardens. The care services they provide are wonderful. They have a lot of stuff going on at Merrill Gardens as well. The place is very homey, and clean. They have a salad bar in the dining room and put the meals on display so that residents know what their choices are for that meal. Merrill Gardens at Mesa is not huge like mom's previous home, it's not super small either, just right in between. The people there are all sweethearts.

We looked at a few other communities and Merrill Gardens stood out among the rest. Our loved one immediately liked it and is very happy here. The food is very good, they have a salad bar and just about everything else. You name it they have it. We are very happy with Merrill Gardens and would recommend it to anyone.

Toured this location 2 weeks ago and really liked it.

Beautiful grounds; great staff; food might be a little fancy?; 2 bedroom BRs are too small; not very open to meal service in rooms; close to current location

No on medicaid

Nice bright front unit. Prefer a larger parklike setting. Did not care for all the other buildings on the same lot.

This was a very nice place, and I really liked the director for showing me everything. I realy wasn't impressed by the one bedroom apt. it was small and doesn't have a bedroom door, so there would be no privacy when guests are over. The deluxe one bedroom was awesome, but way over our budget.