The Citadel

Thanks to [name removed]and [name removed]for rearranging schedules for myself and my daughter after hours for a tour of the facility

Everyone is extremely cooperative. The leadership is bad, but the people who work there are wonderful. In regards to leadership, they are inconsistent. They usually fire the good people, while keeping the bad people. They do have a variety of activities, which is what I like. They activities range from spiritual to physical and the level of quality is great as they also offer entertainment. My loved ones apartment is a studio, and its not that it isn't spacious, it's just that they never replace anything. The appliances are very old and maintenance requests are extremely timely as well. The people who work for the top people are genuinely concerned for the residents, but its just too bad that the people who run it are not.

Stay away. They brought my loved one in at one rate then after getting moved in they rose the rate about 500 dollars, They have bad communication.

Right now they are going through a transition with management changes and things are not being taken care of as they should be.

It's a very friendly community, even though I don't participate in a lot. There's a great camaraderie in the place if you want it. The staff are nice and joke around . They've been wonderful. They'll bend over backwards to help you out. All the residents I see say hello and are friendly. I'm kind of a loner myself. I think I'm pretty good company anyway. Sometimes I think maybe I'll go play bingo or horseshoes, or go to the swimming pool. But I generally just sit in my chair and fall asleep. There's a girl who comes in and cleans my apartment for me once a week, and she does a great job. The food needs a little improvement though. I'm on a low carb diet, and carbs are the bulk of what they fix. Management is having a meeting shortly for the residents to give their input on what they'd like to see as far as food goes. It's kind of a high price on a fixed income, but I get two meals a day, a 1-bedroom apartment, all utilities included, cleaning service, and laundry service. So I feel good about that at the end of the day.

It's excellent here. The staff are very concerned, very amicable, and very easy to deal with. Communication here definitely has a lack, and they don't seem to communicate well with each other. If you tell one that you need something and it's not their responsibility, it doesn't seem to get done until you find the right person. The food is very well done here. It's very tasty. The only complaint I have is they don't serve any kind of condiments - salt, pepper, mustard, ketchup, etc. You do have to ask for those. They keep the place very clean. It's an older building, and you hear a lot of wind noise whistling in the windows. But Arizona is a bad place for windows with the heat. My apartment is pretty nice, very comfortable. Because the facility is much older, it's a little worn. Bu they do a good job of trying to keep things fixed and up-to-date.

Everybody here has been very friendly and helpful. We chose The Citadel because they were running a special at the time and we got a locked in rate. It is also very convenient for me. They have been pretty good with communication, I do get emails frequently. It has been hard not being able to go inside yet, but I would recommend to others looking.

We chose The Citadel because of the affordability for what you were able to get. The room sizes here are on the smaller side, he went from assisted living to an independent apartment and he chose a studio, but overall it is fine. He has had no complaints about the food. The staff members here are wonderful. they are always checking on him and letting us know if he needs anything. They are just very attentive and have become his family. I would recommend to others looking.

After moving in things started to go down hill. I'm not sure if this is due to a management change or change of ownership. I believe the community is doing the best they can. They recently hired a new chef for the community. The community also hired more housekeeping staff to assist with the residents. My loved ones recently had a increase in price for rent. The community has a self library. We went to eat several times with my loved ones, and it was very nice. The community doesn't enforce the mask mandate when going into the hallways for residents. The grounds are kept very nicely. My loved ones were able to get on the bottom floor, with a patio, and a doggie door to bring their dog with them. The community did transport the residents to the shopping centers and grocery stores prior to the pandemic.

We chose The Citadel because the affordability and the convenience to our house. The apartment sizes here are adequate, a standard 1 bedroom. The best part about the community so far has been the convenience. They do shuttles to doctors appointments within a 10 mile radius on Mondays, Wednesdays, and Fridays. I would recommend.

It is a good value for the money. It is very adequate. The room is nice. There are different floor plans to choose from. There are additional services to choose from as well

This was just a look/see visit. Very clean property, rooms are a nice size and things seem very well kept. I only spoke with [name removed] in sales and she was efficient and very friendly.

People are great here. The Food is very good and the property is very nice.

I have lived here for over a year. I like the people and activities. I enjoy playing cards, the entertainment provided, bingo, piano players, and magicians that come in. I also volunteer a lot and enjoy giving to people. I also met my husband here and we are very fulfilled. We got married at The Citadel in the community hall. I also enjoy the church services here. The front desk especially [name removed] is very helpful.

My wife & I toured several & after we finished up we feel Citadel was the favorite & right place for my parents when it’s time to make that move. [Name removed] was our tour guide & was very helpful & fun to be with.[name removed] our Senior Living Advisor [name removed] is great help to find the right community. Thanks! D&E.

Food is very good, people are great, and property is nice. I really enjoy the Karaoke.