The Enclave at Gilbert Senior Living

We did not have a good experience, unfortunately. I don't feel my dad was placed in the appropriate level of care. He didn't receive his medications timely. Staff seemed very discontent with management (from reception to nursing to kitchen). My dad was only there about a month before he passed away. We are still waiting on a refund. All around, it was not a good experience. It was a beautiful place but looks were deceiving.

Friendly, helpful, cheerful staff and environment. We have a Casita. It is perfect for us! The apartment that I visited was perfect size for one single person.

There is so much staff turnover that the place is run inefficiently. The bookkeeping system is nearly nonexistent. It has taken me up to 3 mos to get reimbursed for a wrongly charged meal. Housekeeping is a joke; apartments aren’t cleaned as often as the lease says they’re supposed to be cleaned. My 3rd floor patio reeks of dog ?? from the 1st floor neighbor below me. Management is ineffective in getting pet owners to clean after their pets. Common areas smell of dog ?? and spilled food, or strong disinfectant to mask the odor. The new Exec Director is THE WORST. She’s been there about 1 month and thinks she knows everything, when she can’t even locate an inventory sheet of items provided upon move in. My advice if you live here: keep good notes and copies of all documents. You’ll definitely need them to prevent being accused of eating meals you didn’t order, having extra cable boxes and remotes for tv’s you don’t have, and for not giving 30 days notice, when actually I gave 45!

My mother in law can be a handful and some of the staff has expressed their frustrations to her. I understand completely as I sometimes feel the same, but I do feel like that should never be expressed to the "patient". She doesn't like the food, but she's picky and hardly eats anyways. The options are very good, in my opinion. Some of the staff are great and some have issues, but that's to be expected at any business. The activities are fantastic, but she does not participate in hardly anything.

At one time the community was working for my parents but as time went by and lack of employees to work the various positions within the facility, the food and support began to show signs of decline. Menus were changed to food that my parents to get at fast food restaurants and table service was non existent. Food was set up buffet style and they constantly ran out of food. Housecleaning and laundry service took forever to complete, well past the time agreed to in the residential agreement. Complaints were filed with the owners and nothing was ever addressed. It's a sad situation for a nice facility.

Kitchen/Service and house keeping is a nightmare. Cafe style turned into buffet but has improved. Service can be from 10min to 45min to get your food. House keeping was promised as 1/week but that only happens if you continually request and follow up. Can't keep food servers or house keeping. There needs to be a major change in management. I am strongly considering having to move to a different facility. Some of the staff are great but the bad ones ruin the entire experience.

To be patient as they adjust to being there and the place gets to know them and their needs. Very professional but welcoming and homey. They were very helpful.

We have mixed feelings about The Enclave at Gilbert Senior Living. The staff has almost completely turned over since my mom went to live there. The front office staff (management) has completely changed with the exception of the front desk staff. They are having trouble with turnover in the house keeping staff. She is supposed to have her apartment cleaned bi-weekly but that hasn't happened since January 2024. The food was great in the beginning. The tremendous amount of turn over in kitchen/wait staff has caused many a dispute to spill over into the dinner room from the kitchen area causing the residents to feel uncomfortable while eating meals. The food itself went from incredible in quality to over salted/over spiced to the point of being almost inedible at times. They just hired another "New Chef" & things are improving. Hopefully this will be the start of an upswing in food quality. Not to mention that there was just a monthly rent hike of over 3%. The activities are mostly before dinner. Nothing really goes on past the dinner hour. Although the activities are very fun for the residents. My mom has appreciated using the physical therapy at the residence for her needs. The pool is well maintained. The staff has been very understanding & helpful when needed. It is a clean & well maintained facility & I am glad we found it.

Shiny as heck on the outside and the sales people are super SALES people. Although there are a select few staff members who are amazing, they are woefully under staffed and/or under supervised in all areas. My mom has suffered theft on several occasions, the response times to her requests for help are slow and their accounting of it is shady at best, tonight she waited 2 hours for her meal. On two occasions when I've gone to have lunch with her they ran out of plates. On both occasions the server said she would "go back and wash some." And then proceeded to come back with "clean" plates (um health codes?). The beds aren't made as scheduled...so many other areas that could be discussed. There is a new director who is allegedly working to pull them out of the mess that The Enclave has become. There is nothing in this review that I have not shared directly with her.

The staff at The Enclave at Gilbert Senior living are great, very knowledgeable and helpful. The main reason to move here is because it is open and bright. Some places that we looked at were dark and their colors were not as joyful. I would recommend The Enclave to others.

The main things that stuck out about The Enclave at Gilbert over other places we looked into was how clean the facility was, they had many activities to offer, but they also have PT/OT on site Mondays-Fridays. The staff is nice and accommodating, but for someone who needs more help with their normal daily functions, they just don't have the time.

The Enclave community is a very clean community, it is cleaned every day. Things that are great about this community are the staff members, they are extremely friendly and have great interaction with the residents. The activities are really good as well. We do understanding that staffing is an issue and ultimately it is not their fault but they are having some trouble keeping cooks and dining staff. All in all it is a really good community.

Our stay was good; it was an easy process to get her in. The only person I really dealt with most of the time was the director, [name removed]. She was - by far - the best individual to work with in a tough situation. She was empathetic, sympathetic, organized, knowledgeable, and amazing.

My parents have lived in this location for three years. Even before Covid things went downhill quality wise with meals - both with taste and variety of offerings. People constantly complain about it. Im told by some it's because it must be cooked to Spectrum's guidelines Rumor is a chef can't come in with their own recipes or modify Enclave recipes even if its what people ask for. The main draw of moving to one of these places is not to cook and an expectation of great food. All I hear from my parents friends is the joke, "Well, at least I don't need to cook." Ha Ha. Directors come and go as well as chefs. All have great intentions at first for change and the community gets hopeful. After a few months they leave vaguely explaining they had a disagreement with upper management or saying nothing at all. Programs such as a day group for people with memory problems are gone and never coming back. This was one reason we chose the Enclave too.

I have just move into The Enclave Senior Living in Gilbert. When I walked through the door I felt very welcomed. It is a beautiful facility. I haven't had a chance to participate in the many activities offered, but I plan to when I get settled.

Residents and staff are nice. The food is good and atmosphere is welcoming. I would like to see more variety in menu offerings and activities planned.

Our father really does seem to be enjoying the meals and dining service. He did not participate in the activities at his previous community, but he is doing some here so we assume they are pretty good. We think the value for cost is completely worth it.

My husband and I were looking for an independent living community in Arizona for my Mother who was living in an independent living community in Illinois. We looked at several communities in the Mesa, Chandler and Gilbert, AZ area and decided that The Enclave at Gilbert Senior Living community was the best choice. The rooms were spacious, they had a lot of amenities for the residents and the staff was friendly. In addition, the pricing was better than other facilities that didn't offer has much. Since moving to The Enclave, my Mother has been very happy. She has participated in many of the activities and has commented on how much she likes living there. We highly recommend The Enclave at Gilbert Senior Living.