Belvedere Commons of Franklin

We are very pleased with the care my loved one receives during periods of respite care. I put n/a for#6 because she does not participate in activities. That is on her not the activities or staff. At the point we determine she needs assisted living care full time very highly likely would place her at Belvedere Commons.

There have been staffing issues from first month. Takes too long for somebody to answer help calls, especially at night. There is no way for family to reach somebody after hours. Transportation has been down for months with no timeframe for it to comeback. There have been no outings, and I've been having to uber my mom to appointments. The food menu needs more variety and they need consistent kitchen help.

The caregivers are exceptional: kind, patient, and hardworking. I would recommend Belvedere Commons of Franklin to others looking.

I would rate the overall experience as. 1. I have no info on meals. Place was very clean and working staff was OK. The manager was horrible. We moved my sister after 2 months.

The exterior of the property looks bad as well as the cleaning of the rooms. How often does management check for those things? It would be nice to know if the renters are present for the activities. How many people are using them. Etc

The day my aunt moved in, 6 other residents moved in. I think I got a negative feeling from the admins because they were overwhelmed. They weren't as helpful as I was hoping for. However, over time, it has gotten better. Dee was finally approved for Medicaid a few months ago. I have been very thankful to find a facility that was previous private pay. The quality of the facility over all was much better than what I think it would have been if they had been a Medicaid facility previously. I have been so happy to have found this place. It has been an overall good experience for my aunt.

I would recommend. The place is wonderful!

Belvedere was affordable, but had some management changes some extremely good others. The management level were challenging at best. Not sure what it's life a year later so hard to give them an unconditional recommendation. A lot of it just depends.

My first visit was great but since then it stinks.. secure doors broken.. patients walking off. Phones don't work. I want my Mom out of this place. I don't know if they need more staff or just need to step up the cleaning.

There is NOT a choice on the food area for finiky eaters. The floors in the building could be kept a bit more cleaner. They are supposed to take TNcare choices after private pay runs out

I have been favorably impressed with Belvedere Commons, particularly the staff. They've been great. I like that it's small and in a quiet, out the way place. I really like the staff - they are caring and compassionate, and as accommodating as any I've experienced. They're the only facility that we could find around here that works with Medicaid, and it appears that we're going to need that.

I'm glad to have found Belvedere Commons, shared room options are a plus when money is an issue. Not sure they engage my mother as much as I would like. She needs to be on a consistent schedule and not be left to herself as much as she will do as she has advanced dementia is very easy to engage and agreeable The smell is horrible in the Memory Care side, they should be prepared and I really do hope it will be replaced soon. [name removed] is quick to help

Extremely understaffed Not pleased with the atmosphere Needs improvements

It is less expensive than other one, small and comfortable, friendly staff. Good location. I would recommend to others.

So far he seems happy! Amazing staff, friendly and helpful; my family member commented that the executive director is "always there" and "seems to fill in anytime there is a gap. Overall the quality of care is good, though they seem a bit short staffed at times. And when we were deciding where to place my family member, I was assured that someone would make sure my family member bathed regularly and washed his hair, and that has not happened. When it comes to the meals and dining service, not enough healthy choices. Some form of exercise is offered in most assisted living communities I am aware of, even if it is a video played and residents follow along. They seem a bit short staffed at times.

We cannot comment on the activities because our loved one did not participate in them, however what we like the most about the Belvedere Commons of Franklin community is the convenience and friendliness of the staff and many of the residence.

Chosen based on price and availability. I would recommend to others.

My loved one is currently a resident at Belvedere Commons of Franklin and everything has been very good for her at this facility so far. The support staff, such as maintenance, made the move in process very easy. The staff have done a great job with my loved one who has Down Syndrome, something that they were not used to. They have several long standing staff members who are outstanding and take the time to get to know the individual needs of each resident. We would definitely recommend Belvedere Commons of Franklin to others!

I would say the few staff members that are there seem to be overworked. The kitchen staff was all let go leaving the office staff to handle all kitchen duties for a few weeks. They finally just hired a person. They run out of essentials and make very basic meals without much variety. Transportation is supposed to be provided, however the bus has been broke down several times.The place is very quiet without a lot of activity going on. Seems like the majority of the residents keep to themselves in their rooms. Rooms are big. The techs all seem friendly when I see them.

I would recommend it. I have peace of mind & know the residents are taken care of. It's right down the street from where I live & it is locked so the residents can't wander out.