Somerby Franklin

The food at Somerby Franklin is very good. The dining wait staff usually in their first entry-level work experience and some more training to provide consistency would be helpful.

Any lowering of scale is due to staffing turnover. New employees take time to develop relationships with residents. And residents do not receive maximum care, friendliness, activities with turnover of staff members. Otherwise we are very happy with Somerby Franklin.

What we like the most about Somerby Franklin is the friendly residents and maintenance staff. The meals services are improving and the billing is confusing, and transportation is not very useful.

Somerby Franklin is very nice and is packed with activities. The staff is very nice and knows the residents (and their pets) by name. The housekeeping is generally good, although there is some turnover in the housekeeping and dining room staff. The food is high quality. It is an upscale, vivacious community. I would recommend Somerby Franklin to others.

Facility, Directors and nursing staff are outstanding and all seem empathetic. Would not hesitate on referring anyone. Food and activities were the reasons we chose Somerby and are pleased with overall services

Somerby Independent Living Community is located perfectly for all conveniences, medical appointments, pet care, shopping, and recreation. The facility is clean, well designed, and open. There are several amenities available on site. And the other residents and Somerby staff are personable, caring, helpful, welcoming, and most of all, accessible. You can participate in many activities or just a few. We enjoy our apartment and have had a wonderful experience thus far.

I have lived here since the day Somerby opened. I made the commitment to live here about 6 months before Somerby opened and I’m glad I did. This facility was even more awesome than I anticipated! The staff is one of my reasons for living here. They are friendly and caring. [name removed], our Executive Director, is very responsive, always available and has a bright smile. All the staff say hello, know us by name and it’s reassuring. [name removed] on the concierge desk is absolutely the best thing about Somerby in my opinion. Not only can she do 3 things at the same time but she is pleasant, welcoming and caring. I can’t say enough good things about her. Our residents are friendly and welcoming to newcomers. So if you are looking for a good place to live, look no further. SOMERBY IS WAITING TO BE YOUR NEW HOME!!!

My loved one is currently a resident at Somerby Franklin and it has been a very good experience at this facility so far. The staff has gone above and beyond on helpfulness and making my loved one feel welcome. I rated the meals and dining and the activities lower due to staffing issues that will be resolved when sufficient staffing is available. In my experience, this place is way above average- if you can afford it. I would recommend Somerby Franklin to others.

My family and loved one have had a wonderful experience with the community. The staff are amazing, and seem to really care about my loved one. Everyone is friendly. There are activities and meals provided to assist with socialization of the residents. This is a community we would recommend to others for their loved ones.

My mother is a resident at Somerby Franklin. The staff, facility, activities, and food are all outstanding. It might be a little bit more expensive than other facilities, but I would recommend Somerby Franklin to anyone!

I love this place. It's so much better than the other two facilities that my aunt has been in, by far! They're warm and friendly here. When I visit, it's very obvious that they know my aunt. They greet me and tell me details from their conversations with her that tell me they've talked to her one on one and spent some time with her. They know and remember details! To me, that's just wonderful! The activities are so much better than the other places she's been. They also use an app to update families on them. It shows the daily activities that my aunt participated in and sometimes even pictures. The executive director is top notch. She runs a monthly support group for family members of the residents with guest speakers etc and she does a great job! She interacts with the residents daily. They even do activities one on one with the residents at times, ie: coloring, puzzles, card games. I really appreciate the one on one attention that they give her. Communication could be a little better, we have had minor issues at times. The facility is always clean and looks wonderful. High quality environment and always smells nice. The food is good quality and lots of choices. My aunt likes it and eats well. Previously, that was an issue for her. Not anymore! I have noticed some turnover, but I've found that everywhere. It's a little more expensive, but worth it. They truly care and it shows. I would recommend them to family and friends.

We would have given the community a 5 after we moved in, but they are now having some issues with the staffing. The services have been great, our loved one's apartment is great, and the people are very kind. There are plenty of activities inside the complex, but because of the pandemic they have stopped the day trips for now. They did recently have a big holiday party outside, and it was wonderful. The activities director has done an amazing job. Overall our loved one has said the food is good, but sometimes the meat is tough and hard to cut and chew. But the staff will help our loved one cut the meat with no problem. Our only issue is just with the trouble with the staffing members, but overall it has been a good experience.

The staff members at the community are really great and considering covid we still have some activities. They bring in live entertainment, and through parties for various events. One time we had an Italian party with Italian food, and we also have move nights. Before covid other residents told us the amount of activities they offered were incredible

The staff really do care about the residence. They want to make sure the residence are thriving not surviving. They have on-site medical staff for most of the residence needs. They have a swimming pool and a gym with classes. I would definitely recommend this community to others

It is really a nice place. The people are friendly. When we first moved in the food was really good it has steadily gone downhill. We are moving out because to the food. Many others have the same issue with the food. The room sizes are good.

Mom moved into independent living at first. Everyone was kind and professional with smiles. So helpful with all our questions. Mom’s dementia started to decline after 6 months, then we had to move her to memory care during this trying time for all (coronavirus), There my Mother has loving and caring staff , which I refer to as walking angels! I am please with all the caring and loving nurses and staff that work there!

Love this community! Everyone really cares about the people who live there. My mom has so much fun in activities and loves the exercise class and music. Our family couldn't be happier with the choice we made!!