Vitality Living Franklin

I would tell them it has been a great experience. That my dad appears to be very content and happy there and I always find him either enjoying a meal, the outdoor courtyard or just walking around the well laid out space. I find the staff to be very kind and compassionate. At times somewhat unresponsive and unorganized about administrative things but do eventually respond and get you what you need. I would say this has been the only drawback. But the benefits have far outweighed this aspect.

There are lots of activities and the majority of people are like family. That's what makes it worthwhile to stay here, and that's what made our decision to come here.

Mom was in assisted living for a couple of months. She has Dementia so she kept walking out and is now in memory care.. Have to say she enjoys all the caregivers she has had up to date. Warm friendly, helpful staff from [name removed] at front desk to the chef [name removed] To [names removed] and all the caregivers and nursing staff in memory care.. Mom has never complained about any one person.... It's clean and beautifully decorated. There are plenty of activities for all. The food is good and there are many options to choose from.. If anything some repairs take longer but they are short staff so I understand. I would definitely recommend the Assisted Living and Memory Care at Vitality Living in Franklin.....

The staff Sat down with me so we could discuss a plan for my families care. They have taken good care of them both. Not easy seeing loved ones health fail, but Vitality memory care has been wonderful. Thanks team Vitality

First I do not want to be unfair since Vitality Living took over management of The Hearth shortly after my wife went there. I recognize that things fall through the cracks during a change of management. However, I was concerned that problems were brewing when many of the staff members left or were let go immediately after Vitality took over. The workers dealing with my wife were not always pleasant. My wife was not always cared for adequately. The activities were not consistent. I definitely feel that my wife would still be alive if I had hired workers to keep her at home. As best I can calculate the cost would not been that much more than Vitality since I was having to pay a higher rate because they required that she have two person support for her. I definitely would not recommend Vitality for anyone in the memory care section.

We have found Vitality memory care to be the best place for my 96 yr old dad after his hip fracture that made his dementia worse. We have toured 3 other places in Franklin and he has stayed in 2 more, one was Indep. one was Assisted; so I feel I know what I'm talking about when it comes to the places in Franklin. Is it the cheapest? No but in this area you get what you pay for. It's competitively priced. The staff is caring, the leadership is responsive. The layout is wonderful, nice wide halls, clean, no urine smells! plenty of natural light in dinning room. His room is perfect size , huge window, nice closet, big bathroom, shower, room came w some furniture. Again no nasty carpet, all engineered flooring throughout. They offer the video camera at night, which has eleminated him falling out of bed at night! They work hard on activities and he loves the bus trips! The chef works hard to provide good meals. I am in the medical field so I have higher level of scrutiny than most.

THE SEVICES PROVIDED ARE VERY GOOD. WE HAVE A WONDERFUL STAFF IN THE ACTIVITIES AREA. SOMTHING FOR ALL DIFFERENT INTERESTS. THEY PROVIDE A MONTHLY SCHEDULE OF ALL ACTIVITES. EACH DAY IS LISTED WITH ACTIVITES AND TIMES. THIS IS A FAMILY TYPE OF ENVIRONMENT. ALL OTHER PROVIDED SERVICES ARE ADEQUATE TO MEET DAILY LIVING NEEDS.

My mom lived at Vitality in memory care before she passed earlier this year. The staff was the next best thing to being cared for by family when she reached the stage where we could no longer care for her at home. Everyone we dealt with was wonderful.

The staff is wonderful. They provide loving care and lots of activities. In memory care the activity director and all staff care deeply for all residents. They know everyone by name and care for them as if they are their own family. Independent care assisted living are just as caring. Most of the staff even know me by name. I’m very happy with this choice for my family.

It was the most difficult decision in my life to place my husband in a facility when I was no longer able to care for him at home. Thankful and blessed to all who are so kind and helpful to both of us.

Both the staff and the residents are friendly. There are activities all day long, never a dull moment. The food is good. If you don't like the two options, there are about 10 other dinners you can choose from. We are very happy we moved here.

Our family likes the lovely courtyard, but need more house keepers. Food on the memory care could be better.

My mother was a resident at The Hearth for three years following a diagnosis of Lewy Body Dementia. Our family couldn't be more pleased with the care she received and the attentiveness of the nursing staff. Of particular note was the direct involvement of the facility director and staff in all aspects of resident care. A very safe, caring and warm place.

From the move-in until the final days for my friend [name removed]I can not say enough good things about The Hearth of Franklin. The Facility is warm and inviting and a pleasant place to live as well as for loved ones to visit. I always felt [name removed] was well taken care of and loved. I felt confident That she was safe and that her needs were met. The staff went above and beyond caring for [name removed]. I was always amazed at how well they attended to the resident's individual needs. I can not thank everyone there enough for making her last home ….truly a home.

Our mother spent almost 5 months at The Hearth, both independent/assisted living and memory care. The staff is extremely caring and attentive, and they listened to any concerns or requests that came up and addressed them immediately. They went out of their way to make her feel like an important member of their community. She was able to go to a daily exercise class (even though she used a walker to get around), which was a huge benefit, as going out to physical therapy was almost impossible. The staff went out of their way to call her by her first name (which always impressed her and made her feel special. They would often make a point to ask her questions about how they could make her stay there more comfortable and pleasant. I spent a lot of time there and saw how much they care about their residents! We feel very lucky she spent her time at The Hearth.

We really like the activities and involvement by the activities director are outstanding. Like to see the residents engaged.

The community is very clean and the staff and residents are very friendly. The staff is very involved and responsive. Improvements could be made on move in process to be more coordinated.

The Hearth at Franklin is mostly very good but they seem to suffer from ongoing staffing shortages. This has affected the availability and consistency of any extra care my mom has needed beyond medication management. The facility could use additional maintenance.