Arden Courts A ProMedica Memory Care Community in Palos Heights

Went to the community for their 25th anniversary celebration. Everyone was friendly and helpful. The ED [name removed] is absolutely amazing with not only the staff but especially with the residents. Would recommend a loved one. I would also recommend to family members of patients at the facility I work at if they are looking for a memory care assisted living facility.

This community is compassionate, with a caring Executive Director and associates in a small-town setting. They specialize in an adaptive, individualized care, specifically tailored to fit each resident.

A Place for Mom has rated this facility at a 9.0 That must be an old rating when [name removed] was the Executive Director First hand experience- Residents laying in urine soaked bed, bruises from falls due to lack of supervision, filthy hallway carpets that are freshened up with Carpet Fresh Filthy floors in rooms, moldy shower mats, sun par meals, and worse of all, bringing in temp agencies to care for residents with minimal training and supervision Hoping things get back to a place that deserves a 9.0 rating..right now sitting at about a 3

We use Arden court on a regular basis for respite care. They provide EXELLCENT care for my mother! All of the staff are patient and vert knowledgeable. They offer a variety of stimulating programs and activities for residents. Very clean and tidy as well.

The experience after almost 2 years has been very frustrating. Every aspect from getting medication for my mom, to the management has changed 2x and no one seemed to know what was going on. I asked the staff several times to have my mom ready for me to pick her up for a family event. When we arrived at 11 A.M. to pick her up she was still in bed. When I dropped her off at 3:15 P.M., the staff didn't even know she was gone. It was great in the beginning but the cost went up so much for what is offered. If I knew what I know now, no way would I spend that amount for that place. The changes in staff of the director and medical director have created a nightmare for me. I no longer have confidence in that place.

Arden Courts Of Palos Heights has a beautiful physical facility but way more importantly, they have a beautiful administration and staff. Every person at Arden Courts who takes on the responsibility to care for your loved one does so with the utmost professionalism. You would need a thesaurus to describe all the attributes that are experienced by your loved one. Just a few words that would describe how the Residents are interacted with by everyone here are kindness and compassion. I see the underlying factor that everyone here exhibits is that each person has an amazingly beautiful heart. Every interaction between your family member and the Arden Courts administration and staff emanates from how much they care.

Everything has been better then expected help is superb and my wife is well loved. I'm very happy with the overall care and glad I chose Arden Courts of Palos Heights.

Arden Courts is a well well organization. From the administration staff to nursing, housekeeping, and dietary all of the departments have been very helpful to me and my wife. I have the opportunity to go to activities with my wife that is something that I appreciate. I mainly like the entertainment that they have weekly. I would recommend Arden Courts of Palos Heights to anyone looking for placement of a loved one in a memory care assisted living community.

My loved one was previously a resident at Arden Courts Memory Care Palos Heights and overall our experience at this facility was okay. However, I think that they set the expectations way too high and then could not deliver. My loved one did not receive the care that he needed and was told that he would get. I would recommend Arden Courts Memory Care Palos Heights to others if the potential resident assumed that they would only receive half of what they were promised.

Arden Courts of Palos Heights was a God sent for our family. Everything about it was perfect. From the office staff having great communication to the medical assistants/nurses caring for our mom. Every need was taken care of immediately. They really personalize the care for each person because they ordered special food and kept it in a freezer near our mom's room for her. We would highly recommend Arden Courts to all. Above all, the warm feeling of love was most appreciated. Best place EVER! We will be forever grateful!!!

The experience was very pleasant. The staff was very knowledgeable and friendly. The communication is very prompt, especially when it comes to medication or changes with change of status, falls, sores, etc. The meals are fresh and residents can make certain requests. There are three meals a day, even if the resident is not hungry, and I like that!

Most of the staff are fantastic, but a couple of them are not so great. Overall the staff are very caring, the place is clean and the people that live there are well taken care of. They definitely need more staff. Often it can be difficult to find someone to answer questions that I have, but I believe it's because the employees have a lot to take care of. Overall I'm very happy with my decision to move my loved one there.

[name removed] is one of the most caring, compassionate and genuine people that I've ever had the pleasure of meeting! He truly cares about the residents and their families and goes the extra mile to make sure all of their needs are met and questions answered. [name removed] is equally as valuable to the success of Arden Courts! I wouldn't hesitate to refer any family or friends to Arden for their loved ones. The entire staff is exemplary!

Arden Courts of Palos Heights is great. My family member loved it there. I was happy with the service they provide. They have established staff there, when a lot of places have rotating staff. They do a very good job of communicating with each other about the patients' care, conditions, and issues, and I was very happy with that. She was very well cared for.

I chose Arden Courts in part because we knew people who had loved ones there that were happy. I liked that they quoted you a price and that was that, whether you took one medication or ten. There was a lot of friendliness. We felt comfortable leaving our loved one there. We got phone calls from them to update us and let us know how he was transitioning, which was great because we weren't allowed to come inside to visit due to Covid. Our loved one was only there about a week before he passed away unexpectedly. They were wonderful to us, and had everything packed up for us and ready to go. They even refunded the move-in fee since he was there such a short amount of time. And emotionally I think they do really care about the people who are there. Normally they have a policy to get everything moved out in 48 hours, and and I think we still made that timeframe, but they didn't pressure us at all, which was nice that we didn't have to worry about that during an already stressful time.

It is expensive but it is completely worth it. Our loved one is happy and thriving there. The nursing staff and director are fantastic. The director is just so hands out which is amazing because he does not have to do that, but they really just make sure the patients are participating and getting engaged.

Our contact was [name removed] and we spoke on the phone, face to face and then [name removed] did a walkthrough a model area with her tablet so we could see the setup, rooms, etc. Unfortunately due to COVID restrictions we were unable to see any caregivers interacting with residence nor were we able to see how clean an actual active area is. We did like what we heard from [name removed] but asked that they call us when the COVID laws ease up so we could do an actual walkthrough.

The care, expertise and compassion at Arden Courts were excellent both day and night. I spent an entire day and night with my husband and the care did not waver any time of the day The Exec. Director, [name removed] was the most caring man. He provided emotional and spiritual support for the caregiver. The head nurse, [name removed] was amazing. I would highly recommend Arden Courts for their loved one. I did not have the same experience at Evergreen Nursing care in Orland Park.

Too small and far away