Arden Courts A ProMedica Memory Care Community in Palos Heights

The staff at Arden Courts has taken the time to get to know my dad's personality and understand how to help him throughout the day. Not only has the staff take great care of my dad, but they've also been a support system for my family. The facility is very inviting with the seasonal decorations and the different activities that are offered to residents!

Everyone I was contacted with was absolutely amazing. From the moment I entered the facility, everyone was so nice. It was very clean. The customer service was amazing. They were nice to each and every one of the seniors.

Arden Courts is truly remarkable memory care facility. Every staff member deeply cares about each resident & their family. You feel the same positive caring vibe from everyone who is employed there. The staff quickly got to know us & would always show concern about the wellbeing of our loved one. The caregivers continually went above & beyond to provide for our loved one. As things progressed along our loved one’s journey they were always there for her & therefore for us. Keeping us informed about the care that would be provided. Arden Court caring staff continually made a commitment everyday to provide a better day for all their residents & therefore their family members. We could not have chosen a better home away from home for our loved one.

Arden Courts was designed to have many places for family to sit with their loved one. The staff was very friendly, helpful and accommodating. So glad Marianne spent her last days there. So sweet of them to have a snack box in the room for the family when the end was near.

Arden explained everything and walked me and my family thru each step of the way. They don’t forget about you once your loved one is in the facility’s either. They are hands on and keeps them activity during the day

My sister lived at Arden Court in Palos Heights for about 1 1/2 years. I visited often during her stay. I really admired the staff. They did their best to assure my sister was as happy as possible, safe, clean & comfortable. Everyone was friendly, the office staff, the nursing staff, housekeeping and the food service personnel. I was happy with the care she received and I thought the facility was beautiful.

My sister received good care. Her needs were taken care of. The rooms were clean and the food appropriate. The outside grounds gave a nice change of pace to residents. My sister particularly enjoyed bing outside.

My sister lived at Arden Court for 15 months. During that time, she had excellent care. The caregivers were always pleasant and knew how to handle little difficulties smoothly. The dining situation was good and so was the food. I love that residents can enjoy the safe outdoor space! There were plenty of activities and even when she was not capable of them, they set her up with a magazine to look at or tv. The special programs were frequent and the residents were involved and enjoyed them.

We needed to find a place for my mother as she was no longer able to live by herself. From doing research and several tours, we decided on Arden Courts. It’s nerve wrecking to leave a loved one in someone else’s hands but our experience so far has been reassuring that we made the right decision. The staff are welcoming and the place feels secure. Several activities are offered daily and are opened for families to join. It’s been comforting to see my mother enjoying herself.

I toured the community on a Wednesday and they had live entertainment for the residents. The staff were very claiming and friendly and attentive to every aspect of the fact. The marketing director was very helpful. The entire staff were GREAT!!

Out family is so grateful for having Arden Courts Of Palos Heights to assume the responsibility to care for our family member. Each and every person at Arden Courts were beyond wonderful. Their professionalism, compassion, nurturing and devoted interest in caring for the residents is a gift beyond anyone's’ expectations. Is was a soul healing experience to observe the care given to all residents. We are truly blessed to have been accepted into the Arden Courts family.

I would tell a friend I'm happy with Dad's experience. I didn't have to worry about him and they communicate with me in a timely fashion day and night about issues that arise.

Staff is amazing, very helpful and caring. Very clean facility.

I have visited the community a number of times over the last few years. The smell is always amazing with the smell of freshly back cookies or popcorn. The staff is very welcoming and appreciate. I would definitely recommend.

Arden Court is always very clean the staff is extremely friendly. This place is a hidden Gem. The marketing Gal is so informative and funny. I love delivering to this community.

When pressing the nurse "call" button, slow or no response. I'd walk the halls to find someone to help. Ran out of hand towels several times but all of the nurses denied having access to the supply room. Out of frustration, I wound up bringing paper towels from home. Very poor communication between doctor's dietary orders & kitchen. Often, patient received meals conflicting with doctor's orders.

Arden Court Palos Heights ranks 10 out of 10. Clean, great staff, great management, excellent marketer very knowledgeable and compassionate. Approachable Staff. I love coming here.

The atmosphere of Arden Courts is very welcoming. The management team has worked with me to provide the up most care for my husband.

What a great facility. The staff is excellent and they truly care. The place is impeccably clean and all the residents are happy.

We recently moved our mom out of Arden Court. Until a few months ago, we were happy, however, with recent admin changes, the care has declined forcing our hand at moving out. The basic needs of our mom were not being met and we no longer had the peace of knowing she was being well taken care of. There were certainly a handful of kind caregivers, but without systems of accountability in place, some staff/and agency workers were not doing their jobs.