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Nice place, always clean. Nice outside areas to relax and private outside area in memory care. Activities throughout the day in memory care and personal care. Pet therapy and music therapy. Happy hour on Thursdays with live music in the lobby. Staff is very friendly. As with any facility, some aides go above and beyond and treat your loved one like their own. Others are not as passionate about their work. And that’s why I gave 4.5 stars instead of 5.... Read more
Arbor Terrace Willistown is a blooming senior living community located in West Chester, Pennsylvania. We’re a community that proudly honors and celebrates each person’s individuality. Our goal is to enable residents to maintain their independence for as long as possible while treating them with the dignity and respect they deserve. We can assist with a variety of evolving care and personal needs, including memory care. Our community is located directly in the heart of the Philadelphia suburbs, which features diverse dining and shopping options. Our local area has an abundance of scenic beauty and includes world class museums, trails, and vivacious golf courses.
Our around-the-clock professional staff is available around all hours to assist, provide relief and peace of mind seven days a week. Our Arbor Terrace wellness program provides medication and disease management and allows residents to ask our licensed nurse any health-related questions. In addition to care, we plan plenty of activities and entertainment just for residents. Feel free to explore our landscaped gardens, try an in-house cooking class, attend a game night, and more. Our additional amenities and services include:
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
9.0
Review Score
Review Score
53 reviews9.0
Out of 10
5 star
46%
4 star
29%
3 star
2%
2 star
8%
1 star
17%
A Place for Mom has scored Arbor Terrace Willistown with 9 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Arbor Terrace Willistown has 53 reviews with an average "overall experience" of 3.7 out of 5.
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3.6
We're very pleased with how things have gone at The Solana Willistown! The facility itself is lovely, and always well kept and clean no matter when we visit. The entire staff is wonderful, they seem like they are so in-tune with Alzheimer's and dementia care. They're really great at engaging with the residents and keeping them active and involved. My loved one is doing fabulously here!
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We toured this community while looking into care options for a love done. The Solana Willistown seemed like a nice place overall, although not the best fit for our loved one. The facility itself was well kept and clean, and the staff seemed friendly and professional. Definitely worth a look if you're looking into care in the area!
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My siblings and I have been very happy with Solana. The facility, the staff and their care philosophy are all top-notch. They have made what could have been a very difficult transition for our mother (and us) very easy. Our mother has adjusted well to her new surroundings and is truly enjoying the interaction with other residents and the wonderful staff. She also raves about the food! The family is much more at ease knowing that Mom is in a safe environment and is participating in activities that will help her to maintain her physical and mental health. I would recommend Solana to anyone who is considering Assisted Living or a Memory Care Unit for themselves or a loved one.
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5
My family and I liked everything and my Mom liked it best of all. She signed up the same day that she saw the facility. Everything and everyone was very impressive. The best part was that my Mom did not even think she was ready to make the transition until she visited The Solana. We knew she was needing the make the move. She moves in, in a couple of weeks.
5
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5
Our Mother was extremely resistant to moving out of her home and into an assisted living. The wonderful staff at the Solana helped us slowly help transition in the community by inviting her to have her hair done there, then inviting her to have lunch in their restaurant a few times, and even invited her to join in some of the activities. Mom finally agreed to move in for the "winter months". Now, she loves her new home and new friends she has made at the Solana. We could not be happier for our Mother.
4.5
4.5
4.5
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4.5
Overall we've had a good experience with The Solana Willistown! It's a nice looking, clean, well kept community, and they've got a lot to offer their residents. All of the staff we've worked with so far have been very friendly, and they are great about staying in touch with family members.
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The Solana is doing a good job. It's clean, and they have had some changes in management so we are hoping somethings will improve. We aren't too keen on the physical therapy, or the dining. They had a lot of fried options, and not very many healthy selections. They would have one special option for the meal, and the stuff they always offer, and that's it. When they offer chicken it's always chicken breast, never legs or thighs. They just hired a new chef at the beginning of the year, so maybe the menu will get better. It's also a little more crowded than it used to be, perhaps they need to have a few more caregivers.
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Response from Arbor Terrace Willistown
January 15, 2015Thank you for your input. We appreciate feedback from our residents and families as they can provide valuable insight as to how we can constantly improve, which is very important to us. Your comments will be shared with the appropriate directors and we also encourage you to reach out with any other suggestions you have or if we can be of further service to you. Please feel free to email us directly via [removed] and be sure to include “Solana Willistown” in your subject line so we may connect with you more quickly. We are here to help!
Our only concerns were with the pharmacy, a prescription that cost us $60 before, now costs $800. It's a nice clean place, her view is unbelievable. I really like it. It can be hard to find someone around on the weekends. The food is great and the activities are unbelievable. They don't fold the clothes, though, they just get tossed on the bed. The ladies call and send pictures of her and what she's doing. In the memory care area, they don't lock the doors so the residents will wander in and out of peoples rooms. Overall we like the place, it's a beautiful place.
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My experience with The Solana Willistown has been fantastic. We are very, very happy, and very, very comfortable with mom being there. The staff is incredibly patient and very professional. They all seem very invested in my mom's care. The facility is immaculate. It has a homey like feel to it. The food they provide is fantastic. I do wish they had a little more variety. They offer lots of activities. Activities are held every hour. The Solana Willistown is very impressive.
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The staff is amazing! They really try their best to accommodate every individual persons needs. I can't say enough about how they supported me with emails and phone calls about my family member. They are always available for questions and helpful information as needed.
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4.5
4.5
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4.5
We've had a good experience with The Solana Willistown overall. It's a nice looking, clean community, and the staff are all friendly and attentive. They take great care of their residents, and we would recommend them to anyone looking into senior care in the area.
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Fantastic. They provide the guidance to assure the person is receiving the level of care needed. They help you in determining that level of care. Great people to work with in every level.
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Rooms to small plus too Pricey
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Response from Arbor Terrace Willistown
November 11, 2013Thank you for your review. Atria communities are known for offering a great dining experience and engaging activities. Most people who choose Atria are more interested in being active outside of their apartments, especially with winter coming. If we can answer any questions, please email [removed] and include the Atria community name in your subject line. And we hope that you will visit us again soon!
See what the neighborhood has to offer and what’s nearby:
Arbor Terrace Willistown offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
A Place for Mom has scored Arbor Terrace Willistown 9 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (610) 725-1713 to reach a resident at Arbor Terrace Willistown.
To reach a resident at Arbor Terrace Willistown call: (610) 725-1713
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.