Arbor Terrace Willistown

Nice place, always clean. Nice outside areas to relax and private outside area in memory care. Activities throughout the day in memory care and personal care. Pet therapy and music therapy. Happy hour on Thursdays with live music in the lobby. Staff is very friendly. As with any facility, some aides go above and beyond and treat your loved one like their own. Others are not as passionate about their work. And that’s why I gave 4.5 stars instead of 5.

I have recommended Arbor Terrace to others already. [name removed] is fabulous. Their food service staff is so very personal. It was what was needed for our folks at the time.

Arbor Terrace Willistown was recommended by a home nurse, our neighbor who is a physical therapist, several CCH ER nurses and the Coatesville VA Medical Center. The staff knew my loved one's names almost immediately and everyone was so very helpful as we moved them into their unit. The meals are terrific and the kitchen makes a special ice cream sundae for my loved one. The housekeeping could use a bit of improvement, as I've needed to take trash out several times. Overall, I would recommend Arbor Terrace Willistown to others.

We loved the Arbor Terrace Willistown community. They treated my father with a lot of kindness. The community was kept clean and the meals they prepared for the residents was good. Based on the experience we had with the community, we would recommend them to others.

My mother is currently a resident at Arbor Terrace Willistown. Our experience at this facility has been great! The care from the staff is the number one reason that I feel comfortable having my mother live here. The cleanliness, friendliness, and meals are also great. This facility truly is one of a kind. I have recommended this facility to several of my friends for their parents/spouses already and will continue to do so!

Overall, I have been pleased with the experience. We picked this community because of the price, and location. I would recommend to other families.

They are warm and welcoming, the staff is caring. We are comfortable to walk away from our loved one to see how they are caring for her.

Aesthetically looks beautiful with the fresh flowers in the lobby. Unfortunately the care and cleanliness are extremely disappointing. I had to more my father, and thank goodness I did. He is seems so much happier and definitely taken care of better. Please think twice before sending your love ones to the memory care unit.

My father was a resident in the memory care. They tell you anything to get you in there, but if your loved one truly has dementia or Alzheimer’s they staff is not trained to take care of them. Countless mistakes and neglect to name a few issues they have. Please look elsewhere and don’t get fooled by the initial warm welcome, it turns very quickly.

My mother was a resident of Arbor Terrace for over 3 years. She recently passed away at the facility due to ongoing medical issues. I can not say enough about how great the staff was in caring for her. She was always well-fed (special diet) with a medical staff that was on top of their game. I would strongly recommend a site visit to Arbor Terrace when choosing a home for continuing care for your loved one.

Due to the covid restrictions the activities were very limited, and the value was right on par with everyone else. The facility is beautiful, they have back porches with first bits and the building itself is a like a high class hotel. His room was lovely with big windows. They were extremely accommodating with outdoor visits during the pandemic. When it was time for hospice they let us come and see him and completely covered us with PPE, fresh gowns, fresh masks and fresh gloves.

Bathrooms were very accessible for our loved one which we really liked. The rooms were excellent, adequate amount of space. The food was very good. They had movie nights, games and various activities, as well as family gatherings during the holidays.

Prior to COVID we believed this was a really nice community, but about five months after our loved one moved in the staff did not take care of her, she was pushed by another resident and injured herself which ended up leading to her death. This community was clean, bright and cheery. The food seemed to be satisfying. What really stood out to us was the overall cleanliness, the staff and accessibility.

My mother was there during the time it was called Atria. Staff was engaging. Mother loved watching movies. The facility was clean. If there were any issues I would bring it to staff's attention and it was taken care of immediately. When Mother's room had a bad smell we discovered it was because she had an UTI. Mother went on outings - restaurants, fire company, etc.. She had a nice time there. Many thanks to the staff.

Beautiful place, too expensive for us

Dad has been a resident for about four months. The staff was very helpful in getting Dad acclimated. Before actually moving in, we took him there for meals and activities. Everyone is very warm and caring. I really believe everyone loves their job at Arbor Terrace. The place is not too big and not too small. It's impressive that no matter what the title of the employer, they know Dad's name and greet him very cheerfully. The nursing staff are great, and the RN's are on top of Dad's medical needs and records. It is very convenient to have Fox Rehab on site. The Arbor Terrace bus takes the residents on countryside rides and bus tours of local interests. This place is a little "chunk of heaven" for your loved one. The grounds are beautiful, the halls are cheery, and very clean.