Windsor Reflections Memory Care

nice facility, kind workers, clean

Windsor Reflections is a warm community. Staff seem to really enjoy what they do.

Love the layout. It is the very easy to get around. It is clean. Staff is always visible. They are very cheerful, pleasant. They are always lots of residents participating in activities.

Needed to find a safe caring facility for our mother, and after reviewing several facilities decided that Windsor was a perfect fit. She enjoys lots of activities and social interaction every day. Staff is welcoming and always helpful.

Windsor Reflections, it's a leadership and team that has truly been a gift to me and my family. They are so kind and patient with my mom who has been there 3+ years. She loves the staff and thinks the place is beautiful. The food is great as well. Family night really demonstrates how much they care not only for their residents but almost their families. Alzheimer's is tough on families. The longer I visit there, the more I realize how important it is to live in the moment. Not yesterday or tomorrow. Thank you!

Management and nursing staff are attentive to resident's healthcare needs. The facility is kept clean. Residents and families enjoy the family night cities and fun activities for various holidays.

My aunt is doing well at Windsor. She is happy here. Staff is great. I've never seen any staff members be unpleasant to a resident even though their jobs are sometimes hard.

My mom has lived here since April 2023 and so far is has been a wonderful experience. And my mom and more so myself aren't easy to please. Your staff treat all residents like family. Some more than others but it asked for no names. Shame.

Overall satisfactory. The cost is very very high.

The Windsor has been a great place for my grandmother. They are helpful and go above and beyond to make it a great place to visit family. I know that my grandmother is being cared for and loved here.

We placed my dad in Reflections because of his dementia. His biggest fear as he aged was having to go into a "nursing home". When he reached a point that we knew we had to have more help for him we went and toured Reflections. We were so impressed with the cleanliness of the facility and the friendliness of the people! There was a small adjustment period but the staff was very helpful and I can truly say that my dad is well taken care of. That peace of mind is priceless! They truly listen to family feedback and adjust accordingly. The main caregivers for my dad truly care about him and his health. They have become his family when we aren't there visiting and they welcome our family with smiles every visit. My dad was ill recently and the care and concern shown to him was special. They were so attentive! And he couldn't wait to get "home" from the hospital! We also love how they include family any time. Family night is wonderful and you can't beat the food! A great place all around!

I was so excited when I moved my mother into the Windsor Reflections two years ago. For the first year, everything was great. Then, once new administration took over, I noticed that communication essentially stopped, there were no familiar faces in staffing (come to find out this facility uses agency/staffing, which is not what I thought I signed up for as memory care needs to be run by familiar faces that no every little behavior and nuance a resident has). My mother was given the wrong medication several times which put her in the hospital twice, and the amount of times she has missed medication is too high to count. I highly recommend anyone considering this community to either keep looking or to install a camera and keep an eye on it so that when they try and lie that your loved one has showered this week, you can show them that it's actually been two weeks since the last shower. This was once a great community. Thankfully, like so many other families, we are no longer there.

My experience has been a mixed bag. I would say don't set your expectations too high, then you can't be disappointed. My first disappointment was my mom's clothes disappeared. To this day, I don't know what happened to three fourth of her clothes. I was told her clothes would be washed, they were taken, but only a few pieces were returned. Never got an explanation. The communication with the staff could have been better, but oh well. Nothing is perfect. This community is clean and I like the setup - the encouragement mom is given to interact with others. I am much more pleased having Mom at Windsor than [community name removed]

I like the low patient to caretaker ratio. My dad loves the food. The facility is well kept. Things to improve: Having to wait for some one to let you in and out of community takes too long. There should be a lock on Memory Boxes so Families can place items inside that stay there. Fees for everything re: incontinence bladder then another fee for incontinence bowel. Etc. Too many fees!

During my mother's time at Windsor there were a great many staff changes. These changes caused interruptions and a decrease in activities and routines. I had high hopes for the programs and services which were not realized due to the constantly changing staff. There were some improvements being made in regular staffing at the time that my mother passed, but they were still without a HealthCare Director. I do feel she was cared for, she had gained weight and the environment and her room were clean. There were some wonderful staff members who were there throughout her stay and they were the only reason she stayed as long as she did. Legends administrative staff were interested and responsive to my concerns and seemed to take my them seriously.

What really sticks out to us about Windsor Reflections is the quality of care that they provide to residents. The facility does offer assisted living and memory care, but we only experienced the memory care side. The director and sales manager went above and beyond and were wonderful and made the transition really easy moving my mom in here. I would recommend Windsor Reflections to others.