White Oaks of Spring Street

The reason we gave the meals and dining service an overall 3 out of 5 is due to the fact that the food is usually cool or cold when it is served to the residents. Other than that it has been great and we would recommend White Oaks of Spring Street to other families..

My mother recently passed away, and I was so greatful for the help and compassion that the employees gave me while going through this tough time. My mother was a resident for almost two years, and I would visit at least a couple times a week. and I never had any issues with service or non service, She was always happy doing the crafts, enjoying the entertainment, and participating in the social activities. Lets just say My Mom was in her happy place. When it came to communication with the staff, I was always imformed of what was happing with my mom as while she was there she fell and broke her hip and the support that we received was the best. I would sit down with the nurse usually weekly and she would give me a quick update on her health. I honestly never had any negative issues.

My brother was a resident of White Oaks of Spring street for a little over a year. What a wonderful place. He has passed now but he was very happy there. The facility was clean, layout was great for someone with memory issues. The staff was great. They are caring and patient. They treated my brother with dignity and respect. Food was good and he liked the activities they had. Really great place.

My mother lived there for three years and it was the perfect fit, I was always informed of any health issues and they would take care of all the Dr. visits and nursing care. My mother was very happy there with all the activities and kind staff that was there at the time The place was very clean and comforting for her, i thank the staff for being so on top of it while taking care of my mom

Compared to other communities our loved one has dealt with in the past we are having a great experience here, and she will spontaneously tell us she is really enjoying it here which is huge for us. It really is a nice friendly homey place, the staff there are very kind, helpful, friendly and just fantastic. Based on our overall experience we would recommend this community to others. Another huge thing for us is, our loved ones money runs out they will help us out.

My mom was the first resident to pass away there almost five years ago. She received good care until she got sick- got a fever and died almost 12 days later. If I went into the details, I'd go through complete PTSD. Once she became sick and returned home it was a nightmare experience. Let's just say they were not accommodating to deal with my mother. Wanted her out of there ASAP. Again, total nightmare. I must say today I received a letter from GARDANT Management Solutions stating there was a recent security incident where some of her personal information was illegally accessed by an employee's e mail account from [date removed]. So not only does my deceased mother gets the letter but the bigger question is that it wasn't reported from October? Just getting notification NOW? Seriously run from this place. Can't believe I'm still dealing with this place after almost five years. Again, total nightmare.

Upon negotiating with White Oaks, I was told by the then acting Sales Director, that when my 95 year old mother's funds were depleted in 5 months, there would be a medicaid room available at White Oaks for her. My mother moved into White Oaks on March 2, 2019. On April 3, 2019, I was informed by the new executive assistant that there would be no medicaid room available for my mother, that the waiting list was 5 years. I was told to move my mother as soon as possible. On May 4, 2019, I relocated my mother to a medicaid facility. My mother was only at White Oaks for 2 months and they would not return her $3,000.00 community fee. On May 4th, she vacated White Oaks at 10:00 a.m. and she was charged for a full day. The new executive assistant should have stood behind the commitment of the previous Sales Director. This is an unprofessional way to conduct business. Every time I visited my mother, she was sitting in front of a television. I never saw her engage in any physical activity. Half of her wardrobe of clothes are missing. I would not recommend White Oaks to my worse enemy.

Well organized, residents playing bingo, singing, bowling. Residents seemed very engaged & happy. Nurse seemed very knowledgeable. Was clean and attractive. Nice size rooms. Bring your own furniture. Bldg is located off the street behind other bldgs. Small pkg lot not much outside area.

I'm holding off on 5 stars until Mom is fully settled in, but have been exceptionally impressed with the level of compassion, care and attention to detail in this intimate private pay community. I hope Mom doesn't outlive her scant assets - a distinct possibility - but in the interim, I'm confident her quality of life will improve dramatically. Having worked in elder care for 30 years, I'm feeling very good about this decision.