The Sheridan at Tyler Creek

If they can't stand on their own and need 24/7 care, this is not the facility you want to place your loved one in. It is more of an independent living facility, than it is an assisted living facility. Especially if they will become terminally ill or are terminally ill. I would recommend this place for somewhere to live their life out beautifully if they are capable of taking care of themselves. It was a gorgeous place, just not the care I needed for my aunt.

I like that it's smaller and the staff really gets to know the tenants. Yes, I would recommend this community to other families but I wish they would try to entice the tenants to do events or get together in small groups. My mom in law says it's kind of clicky

I feel like they do a nice job keeping my mom safe. She has nice things to say about the workers and food. Her room accommodations are good as far as size and privacy. I wish they could keep my mom's room more sanitary. They need to pay attention to cleanliness details across the board.

I am not very happy with the Sheridan now! There have been way too many changes with personnel and rumors of why so many people have quit. My husband fell last Sunday, fractured his hip, had surgery and is now recovering in rehab. Have not really gotten a clear explanation of what really happened or any communication asking how he is doing. I guess I will need to go there to ask and find out some details. This is just kind of the icing on the cake with me! Not happy! I was spoiled with the people who were there when he first got there! So friendly, understanding and made everyone feel important. All of a sudden they were gone, no one was familiar. No good for people who have memory problems to begin with! Maybe these people will be fine but how much time will it take? The price has skyrocketed. Things that I was told when I met with [name removed] there did not turn out to be true. I was upset then but when the people that took care of Mike were so wonderful, I just kind of let things go!

We are very happy with everything there. The administration can be hard to get ahold of at times. However the care from the nurses, assistants and all people there has been great.

Since the beginning communications they have been very responsive and helpful in answering any questions about the facility and care that would be provided. The staff is all very friendly from when you walk in the door to the team in memory care. The facility is clean, has a good layout and they provide great activities. They also have live music, which both my mom and dad can enjoy together. Overall, my mom is much happier at this facility. She is getting the care and attention she needs to thrive.

They are very friendly and have followed through so far on what they have promised and the rooms are very nice. It's a smaller facility so we feel they will get to know [name removed]. They are also able to go to their apartments and do reminders for meals and activities.

We picked this community, because location was the main factor. Also, liked the facility. We've been very happy with the accommodations. Rooms are spacious and adequately equipped. The staff is attentive and caring. Food is great. Activities are above average. I wish the memory care floor was first floor so my loved one could walk outside. I'm also slightly disappointed in the cleaning of rooms as my loved one's furniture is often dusty.

I would rate each of these categories at a 5! I am very pleased with the facility! The staff is wonderful and so friendly and caring, especially the CNAs who work in the afternoon and evening. My husband has made a nice adjustment! They treat the patients with dignity and respect. They call them by name always. They are so cheerful and can calm patients who are anxious and sad with conversation with that person. The tone of their voice as well as facial expressions are comforting. I cannot emphasize enough about the care they give the patients is so above and beyond admirable. Many of these CNAs are young but have the traits and instincts that offer an invaluable service to the patients.

Tyler Creek is amazing. Great Activities Department! Food is good with lots of options. Nursing care is very nice and helpful. They offer trips to different stores by bus!

We picked this community because, of the location and cleanliness. They are very good at accepting, the families input or requests. They are very tolerant of my loved one. I would recommend to other famillies.

I was a resident of the Sheridan at Tyler Creek for 9 1/2 months. I noticed the many things wrong with it during my last two months there. My apartment was uncomfortable, furnished with cast off, battered furniture, including a very uncomfortable twin bed I asked be replaced and was informed that the residents brought their own beds. My shower was lukewarm and when I told a manager about it, she promised it would be addressed. A couple of months later, I mentioned it to another manager who told me the showers were purposely kept only warm to prevent the older residents from scalding themselves. Finally, two days before I left, the temperature of the water in the shower was adjusted. Housekeeping was sporadic at best. There was a high turnover among the housekeeping staff and there ended up being only one woman who cleaned the restrooms and the apartments of the residents. She did not dust and there was an accumulation of dust on my furniture, as well as rings on my coffee table

This community is great, we are very pleased. Dad is on the memory care floor, the director on that floor is extremely kind. The meals are great, dad loves them. Good quality and variety. No complaints from him at all. The staff is great. Communication with the family is very good. They do housekeeping and do a good job, his room is always clean. Overall, everything is very nice and we are very happy with it. I would definitely recommend them to family and friends.

The staff is friendly and accommodating. They seem to be paying a good and appropriate amount of attention to my mom and her needs. I would recommend them without hesitation for other families and their loved ones.

We chose The Sheridan at Tyler Creek because we needed to find a place quickly for a temporary stay and they had availability. We took a tour and we really liked the apartment itself and the administration described it we thought it would be a great fit. Even though it was assisted care, they did provide a little bit of skilled nursing care. The only complaint we had was with the cleaning staff, the not do a very good job cleaning the bathrooms. Overall it is a very nice place and I would recommend them.

This is FACT! Pertains to the Sheridan at Tyler Creek Elgin Illinois facility. My stepmother was given a shower, at the family's request, on [date removed]. The next shower she received was also at the family's request. This shower was given to my Stepmother on [date removed]. Simple math indicates an 8-9 day span between showers. FACT: Her hair is filthy dirty FACT: Her nails are filthy dirty FACT: She is constantly scratching her head and vaginal areas (I believe this may be because she is incontinent and lacks the ability to take a bath or shower without assistance)