The Oaks at Bartlett, a CCRC

He went back and forth between assisted and skilled a few times. The admin staff, nursing staff and rehab staff were all very friendly He could be very crabby, but they would always have a smile My dad had food issues because he only had three teeth. The staff worked to accommodate his issues. The fact they had assisted and skilled nursing in the same facility made the transitions between care options easy.

Independent living apartments are large compared to other places. Lots of amenities provided. Smaller community- you don't feel overwhelmed or lost. Sales staff was very helpful, not pushy and great on follow up.

Everyone here, staff and residents are kind. Everyone says hello, even if they don't know you. The staff will help you with whatever you say you need help with. They go out of their way to help you.

They have plenty of activities. The people are very friendly, loving, and caring. I do not have to cook dinner. I can go to the dining room, choose a meal from the menu and socialize with my friends.

Two things to say about The Oaks: 1. A place you can be alone but not lonely 2. This is my HOME!

We have remarkable, dedicated staff giving 110% to ensure every resident has had the opportunity to be in engaged in activities in The Oaks and out in the community. I have been here for 5 years and have always felt safe.

This is a nice community and the people there are very friendly and active. They have a lot of activities and buses for the residents to to go to stores and more. The amenities are nice and works out well with an active independent living community.

This is a very warm and comforting environment. The staff really take the time to address any issues. They will also go out of their way to make sure that the residents are living a quality life here.

I have lived at The Oaks with my husband for thirteen years. This was one of the best decisions we ever made. As we get older, we are supported by a service-oriented staff and a family of residents that we have come to know as friends. Even through the Covid experience, we were kept safe and secure in a caring atmosphere.

My dad had hip surgery and then when into Clare Oaks rehab. He had no infection when he entered their facility. Within two - three weeks he died. We learned from the ER doctor that he was severely dehydrated when brought in by an ambulance from their rehab center. He had a urinary tract infection which really turned out to be sepsis. He was in renal failure. He died within two/three days. We would speak to my dad on his cell phone daily. He told us he didn’t feel well so we would try to call the nursing staff. We had to ring and ring for at least a half hour before someone answered. Sometimes no one answered. We had to go through their security officer to get them to answer the phone! It was ridiculous. On Super Bowl Sunday we learned that he was in feces for up to eight hours. He pressed the nurse button. One nurse came in and said they would get help. They never returned. Please don’t send your love there unless you can watch them 24/7.

Clare Oaks is bankrupt. Clare Oaks lost a $4.1 million dollar lawsuit when a jury found that a resident's medications were mismanaged leading to negative health consequences. If you love your parent, do not put them in this facility. You will regret it forever.

My mother was in Clare Oaks two years in a row for falls and rehab. The facility is clean; personnel in every area are exceptional. Nurse [name removed] was exceptional, especially after my mother was discharged when I had to contact her numerous times for explanations. She was pleasant and caring. All other staff were very accommodating.

I appreciated the good care by nurses and assistants.

[Names removed] in the Dining Room are wonderful! Please keep them. Sorry I had to leave before my 100 days.

The care and services here are top notch; therapy exceeded expectations; good environment; clean. Would highly recommend to others. Everyone was very helpful and accommodating. The variety of scheduled activity programs seem fine, but I did not participate by choice.