White Oaks Memory Care of McHenry

The people who provided the care, the aids would be about 6 stars out of 10, and the administrative team was horrible. They lied to us, they never assessed our loved ones needs. They never cleaned our loved ones room, the call button did not work for the first two weeks that our loved one was there. It took them a week to brush our loved ones teeth. It was degrading, they only cared about filling a room and nickel and dime families. The only person we liked, was the activities director. She was the sweetest person ever, she should be running the place. I would never recommend this community ever.

Do Not put your family here !!!!! My Mom was here for three weeks and I pulled her out . They totally are not up front with the care that goes on in this place in the three weeks there was another new director she quit the activity director quit . There never any staff around to talk to they never changed her sheets cleaned her teeth or even bothered with her . I had a face time portal in her room no one ever came to help her with anything she always had to try and find someone for help which there was no one ever around. They never answer there phones or call you back. They don't even return your deposit . I am reporting them to the department of human services ,

My aunt is a resident of White Oaks and we love this place! The staff takes great care of my aunt. She has lived their since they opened and she is doing really well. She enjoy lots of activities and new friends and also eats great food. Her apartment is a good size and the staff is always very helpful. We are happy with the care she receives!

White Oaks at McHenry is a top knotch memory care. It is very clean and cozy and the residents receive excellent care. The food is really good and the staff really cares about the residents who call it home. We knew he moment we entered, it was the right place! White Oaks at McHenry staff goes above and beyond.

Nice facility, very clean. Some residents around watching tv. They were getting ready for an event but still took a lot of time to take me on a tour and answer my questions. Staff seemed very knowledgeable. Bring own furniture. No extra move in fee.

Being only a year old, the facility is spotless. The staff is caring, and treats my 96-year old mother with respect and dignity. I feel my Mom is safe, and has not had a single 'escape attempt,' unlike a previous facility where she resided prior to Three Oaks.

My loved one is doing very well here and we are very satisfied with the care that she is receiving. She seems to like participating in activities that they provide such as bingo and other exercise classes of some kind. The staff team seems to be very friendly and knowledgeable. The other residents there as well seem welcoming. I have recommended this facility to other families looking into their options.

Everything’s going very well and my Mom is very happy here. It’s really close to my home, too, which is one of the reasons why I chose it. It’s a brand new facility and it’s beautiful inside. It’s very spacious, the hallways are long and wide, and there’s lots of room to visit so it’s like you have your own space even when other people are around. The staff is very, very good with her and they help her out a lot because she isn’t able to see. They’re just wonderful with her; they’re very friendly and very accommodating and I haven’t had one bad experience. If there are ever any issues or concerns, they always come directly to me. Even the doctor on staff will call me if they have questions. The food is good and she gets 3 full meals a day. They do different kinds of crafts and one of the activities they provide involves everyone sitting in a circle and kicking a ball back and forth. I know that they also have pool noodles that they use as a bat and they have bingo and a bowling kind of game. They have movie nights and the staff dresses up according to the movies that they show and it’s really nice. After speaking with the management staff, and taking a tour, they were really open to any questions that I had and what the facility was going to be like and what the layout of everything was. In the beginning, it was a difficult transition but everyone has been really accommodating from the very start. I absolutely would recommend them.