Waunakee Valley Senior Living

There are multiple different things offered here like independent living, assisted living, higher levels of care and even a rehab unit and that was something we like. There are plenty of activities going on Monday through Friday, they do a good job keeping the residents busy. The cleanliness is great, even though it is an older facility it was well kept and not run down. They could work to improvement the meals, we personally think the quality is just not really adequate for adult seniors.

From entering thru the front door, getting to my rehab room and everything in between before I discharged my stay at Waunakee Manor was delightful! Clean! Patient, compassionate staff! Not my home-cooking food but not bad either! Rehab was GREAT! One downside, no visitors due to government guidelines to keep us at risk folks safe! Highly recommend!!!

TERRIBLE PLACE. Dishonest, shady. My aunt looked at places here. The marketing director told her that the place she looked at was THE LAST UNIT left. He told her she'd better snatch it up or it would be gone. She committed, signed the contract and gave them $2,500 deposit. The next day... The marketing guy called and said he had made a mistake and wanted to change the unit that she signed for to a different unit. (What? He claimed she'd better hurry and sign cause there was only 1 unit left! Now there are more???) The unit she paid for was a model and had a blue colored wall. He wanted to switch her to a different room. He was pressuring her relative to get in touch with her while she was at an oncologist appointment, finding out how much longer she had to live! One of the head administrators and another guy became extremely angry when she wanted to stay in the place she put a deposit and signed contract on.... These people are only friendly and professional until they get your money and you sign the contract! It is all downhill after that...... I know that we all love our relatives, so I would tell you or recommend to you....under no circumstances should you put your loved one here if you want them to thrive! KUDOS TO THE REVIEW HERE BY [name removed]. ALL TRUE!

STEER CLEAR. Grandma was here. Not enough staff. Grandma waited 10-15 minutes for CNA after she pressed her button to go to the bathroom. I was there numerous times when this happened as I visited regularly. Don't dare complain. or social workers cop an attitude and we were treated very poorly after doing so. Terrible food as well.

My father resided in an Assisted Living Apartment for several years. ALL staff: business office, nurse, aids, cleaning, maintenance, dining and even the barber were attentive, professional and kind. Thanks for the exceptional care!

The nursing staff is very unprofessional. Getting them to do anything above handing out meds was like pulling teeth. My mom kept losing weight because the food is terrible and they were not tracking how much fluids she was taking in despite her being very dehydrated. I was told by a nurse that she has 65 patients she is responsible for per shift. There is no way the nursing staff would have time to do anything beyond handing out meds.

My sister and a great friend lived at this facility. They both complained about how bad the food was. More importantly, my sister was very sound of mind, as was my friend, and so I know they did not make up any of the following: my sister pooped her pants (and she was not incontinent) due to the fact that the CNA's did not answer pages for assistance in a timely manner (she waited 10 minutes). Furthermore, various possessions went "missing" out of her drawers and when Social Workers were advised, they became very defensive and never resolved the issues. Judge for yourself. Still knowing various relativeCs of friends from my church, they claim of the lack of help and poor attention to calls for assistance in a timely manner. The activities are infrequent and marginal at best compared to other facilities in our community, where I visit frequently members of my parish. Fun, fun activities in newer places and outings as well. Don't let the pretty rooms and lobby fool you at The Manor....you want your loved one to have excellent care! Isn't that what we all want when we are sick or elderly? I hope this helps you make a decision. By the way, I visited 5 DAYS A WEEK, so I saw things and heard things that most infrequent visitors do not see.

The facility is setup for care regardless of what level the resident requires. This can be a great benefit. Assisted, independent, nursing, rehab are all supported. Memory care is coming. The only downside is the independent living area is not as full function as some of the other facilities we visited. I believe this is due to the multiple levels of patient care available at Waunakee Manor. This might be a better choice for non-independent care individuals.

This is a nicer facility and I personally saw nothing wrong with it. It’s really good place but unfortunately, all my mom saw when she walked in was a nursing home. The manager, Penny, was very friendly when she showed us around. The only drawback I saw with the community is that the hallways were really long and it would be harder for my mom to get around. I would recommend this community to other families.

My mom and dad were at Waunakee Manor for a number of years and for the most part got good care even when they were short-staffed, which seemed to be most of the time. The social work staff was excellent and the place was kept exceptionally clean both inside and out. However towards the end of my mom's life my mom was the victim of theft as she had her Mother's ring stolen one month and on her last day alive had her wedding ring ripped off her finger. This was witnessed by two staff members. I got their statements from Susan O., an administrator. I told her I was taking the statements to the police and she told me she didn't want to get her staff involved. Well the police said they had to go interview the staff and the staff must have been coached as they gave"I don't want to get involved" answers. Ring was never recovered. My mom's hand was very bruised which the administrator to pictures of but since my mom died the next day the police wouldn't do anything about this. The Waunakee police force made the Mayberry Police look competent. This is the 2nd time I posted this review. They must have took the first one down.

Confused and very worried. My little brother placed my Mother here for a rest as she was running non stop taking care of her spouse with cancer. Several years later and she's still there. She has MS and has fallen several times and hurt herself. When she calls me she whispers for fear they will retaliate. I find out she's in the hospital 2nd hand. Once my family picked her up to take her out for lunch and after she invited us up to see her "dungeon" she called it. Upon entering she became very sick & lost consciousness. My son begged them to call an ambulance for his Grandmother. The nurse & CNA snottily said "just ignore it as it happens all the time." My Mother throws up & loses consciousness? I'm medically trained & i tell you she is in better hands with me. She is finally taken to the hospital where i arrive before she does. The Dr. & nurses are happy to see me as they know she's in great hands. After very few tests Dr. calls me over to look at her medical records & tells me she's been in renal failure for a long time, then he firmly tells her that she has full POA so he's upset with why she has been treated the way she has & she must drink more fluid. I bring her back & tell the nurse & CNA this & they are just, "Well, we can't do that." I make calls the next day but they never call me back. After several attempts I contact thrir director, David and he's rude & hangs up on me. This is my Mom & no one there seems to care? Plus we noticed their Sunday supper was just sandwich with salty soup written on a chalkboard. No wonder Mom has to take a cab all the time to a grocery store for fruits & vegetables to keep in her room. I worked for Hwalth & Family Services & you contact Bureau of Quality Assurance to complain about Assisted Living Homes as they do inspections all the time. They inspected them & now i'm not allowed to come there or call as they say it was too traumatic for them. These places are inspected all the time & they sure don't have any problem taking our money. Get over it or you shouldn't be in this business. No one's parent should live with total fear of reprisal. They are under staffed too and [Removed]. Sure anyone can put on a good tour when they are trying to get a new patient. But I am a Dr. & this is my Beloved Mom. If you can't be at your Loved Ones side 24 hours a day, keep on going. Call Quality Assurance as they have floor plans, the directors names, etc. Get references. Do your homework as you are entrusting them with your loved one. Otherwise say good bye to your loved one and it's on your conscious.

My tour of Waunakee Manor also went pretty well. The person that took me around was friendly and informative. The facility was clean and well set up, but it was not the best fit for my mother at the time.

Waunakee Manor was really nice except it was huge. They have skilled care, assisted living, apartments, everything. She got good care there, and the building was in good condition.