Oak Park Place Madison

Oak park is not a facility I would ever recommend. It's assisted living and skilled nursing are chronically understaffed, solely due to an unwillingness by the owner to spend more money. The cheapness bleeds into everything, including quality of meals, and underpaid staff don't perform their 100%, either. Oak park does not treat employees right or well, and this also bleeds into everything. It is plain to see in an hour in the assisted living section or skilled nursing section.

Good staff clean nice shared spaces.

A family member went to Oak Park Place for rehab and the facility was horrible. On one occasion she went to the hospital for a drug overdose. On two occasions, she was given another residents medication. The rehab portion was fine but staff is overworked and on several occasions they were non existent. The social worker and management are too chicken to meet you in person with your concerns and prefer phone or email conversations. On one occasion they were hiding in their office when confronted. A very poor sign! I would never return or recommend this facility.

I am very sure that working on a memory care unit is extremely difficult for staff. Staff have to be mind readers with the patience of a saint when dealing with folks with dementia who can be violent, angry, incontinent, non verbal, etc. In my opinion, therefore, staff should communicate with family members more than they do. This lack of communication would be my main complaint. Staff are often folks I have never seen before and I never know who is in charge. In the long run, however, I think they do the best they can.

My loved one was previously a resident at Oak Park Place Madison and I visited about once a week. Overall, his experience at this facility was good. From what I could tell, the staff was nice to my loved one. Like all facilities, they are busy. Some staff were better than others. The facility did seem clean. There was not very much communication with the family, I didn't have a person to communicate with. However, hospice communicated with me. So families should just make sure that they have that information.

My dad loved the positive attitude and friendliness of the assisted living staff. He had been on his own for over 40 years, so the move to a facility was a big change, but they were very respectful of his opinions and ways of doing things. When his care needs increased, they were very responsive. This was a perfect fit for him and for us.

My loved one has been at the Oak Park Place location on Nakoma Road for about four weeks. We toured twice and thought it was lovely. Even though there were very few people (neither staff nor residents)around when we toured (not a good sign), my loved one was happy with the apartment. We thought it would be fine. The rooms are very nice and there are a couple great staff members who are qualified and able to deliver good care. But in general, they are extremely short-staffed in many departments, the staff on the floor is inexperienced, and they don't seem to be able to deliver the care that is necessary for my loved one. Considering the price, it is extremely disappointing. I know it's extremely difficult times right now for hiring and retaining staff at care facilities, and residents can be challenging to care for. Even so, I would not recommend Oak Park Place Nakoma.

Our family member was a resident for several years at the Arbors where the community and the evening meal was greatly enjoyed. A change in medical condition and a hospital error on discharge created a difficult situation. The housing director and the nursing home staff were incredible in assisting us to getting the resident safely placed and eventually transitioned into an assisted living apartment. We are grateful for all the competent staff that made a hard situation much easier. We would highly recommend the Oak Park Community.

My one suggestion would be to keep the resident's rooms clean. My loved one's was awful. Many times I asked for a vacuum to do it myself and was told there wasn't one. The bathroom was rarely cleaned....I did it myself. He is no longer a resident here.

The facility is clean. And the staff is addressing my mother's needs.

My mom had an emergency and after her hospital stay, we were able to get her into Oak Park Place rehab. The staff took great care of her and was always in communication with us. [name removed] , our case worker went above and beyond to make sure we knew everything and actively coordinated her doctor's office, therapists, and her new memory care residence. thank you to all the staff for getting our mom strong again.

My mother was sent to Oak Park Place for rehab after being in the hospital for a fractured pelvis. We then had to search for an assisted living facility and Oak Park Place graciously let her stay until she could be placed in her new facility. They took very good care of my Mom and our family is very grateful to the whole staff.

Oak Park Place Madison did a wonderful job with the care of our loved ones. Everything was taken care of and available for our loved ones in the community. The exercise classes was one of the many activities the community offered for the residents. Our loved ones enjoyed the programs in the afternoon that the community had prior to the pandemic. My loved one really enjoyed the community and everyone was friendly. All the staff were easy to talk to, and answered all of our questions during the move in process.