Village Walk at Patchogue

I visited this facility with my coworker to volunteer and every single faculty member I encountered was treating the residents with kindness, care and respect. The Director of Life Enrichment, [name removed], was kind enough to give us a tour and teach us more about the Village Walk facility. They have a full itinerary of programs for the residents throughout the day including board games, Musical experiences, Movie nights and so much more. We were lucky enough to get in on the fun of BINGO which everyone seemed to enjoy. I also thought it was great that they have multiple trips the residents can sign up to partake in which included museums, restaurants and even Dave and Busters! Based on my observations I would say this is an excellent facility and somewhere I would recommend for a loved one.

What we really like about the Village Walk at Patchogue is the newness of the community, it is conveniently located for us and overall it has generally been a good experience. The staff and quality of care gets a 5 star + they have been very good with our loved one. Even though our loved one was not able to participate in the activities, they have so many different things going on for the residents.

I would advise looking elsewhere first. If your loved one is in an early stage of dementia, I think maybe they would thrive here. But for later stages of dementia, I think there are better options in the area. I think they're understaffed, and that negatively affected my loved one's health. I also think they need to better assess their patients' needs based on daily/weekly analysis, and not just based on their initial assessment. I think they need to take better care of their patients, especially ones that are returning from hospital stays. Those patients should be their main focus, and in our experience, that was not the case. Also, communication from the memory care director was not what we expected it to be. The woman in marking and admissions was wonderful. But the woman who was the director of memory care only gave us a response maybe 50% of the time.

I think the biggest negative we have is was they are supposed to wash the clothing Tuesdays and Thursdays and that is not always happening. Sometimes she walks around with other peoples clothing. Aside from that it has been a pretty good experience. All of the staff are very polite and the facility is clean. Most of the aids are good. I would recommend Village Walk to anybody else looking.

Great location on Main Street in Patchogue. Restaurants and activities without driving. Just push the wheelchair up the street. Very important right now for my sister.

Reading the reviews, I see many are impressed by all the activities provided to the residents. Well this does not apply to my 98 year old mother who suffers from dementia but is still quite articulate and gets her point across to me, her daughter. Prior to the pandemic I visited with my mom 3 to 4 times a week. Now it is rare even though we both have been vaccinated. The beauty parlor and getting her hair done lifted her spirits. It's gone, never to return. My mom goes many days without her hair being washed. The condition of her rug has not been cleaned in over a year with many stains. I have requested it get cleaned numerous times. I do pay extra $ for extra care. My mom seems depressed now.

We chose Village Walk because they were able to give us the best price and it was also convenient to our house. We are not able to see much of the place at all because of the covid restriction that are in place, but from what I have been able to see. activities have been great and he has taken advantage of them. They are very creative, he is wheelchair bound and they have accommodated him. They have been communicative with us if there is anything we need to know. I have reached out a few times and sometimes it is really hard to get a hold of people. The most frustrating part has been the covid restrictions and not being able to go inside his room.

As far as the people who care for our loved one we have no problems, they are very friendly. However the management has a lack of communication and it seems to be happening a lot more. The first time we visited we got a frozen people and it was atrocious, but we did confront them about it and we think it is improving. Our loved one says there are no activities, but having memory issues we have to take that with a grain of salt because we are told by staff our loved one is participating in things. It is a good price for the place, we did have problems from the beginning with rates being added and there being inconsistency.

We chose Village Walk because they were offering a great deal at the time, they had a lot of activities provided for residents, and the location. Compared to others we visited, the rooms are a little on the smaller side but still a good size. The facility is super clean and we would recommend to others looking.

So far we are very happy with the experience at Village Walk at Patchogue. They have tons of fun activities provided for the residents such as fishing trips, live acts, trips, etc. Administrative staff has been great, they always answer any questions. I appreciated that they explained everything well to us in the beginning, they took time and understood the emotional aspect of it all and really worked as a team. I would recommend to others looking.

Village Walk is absolutely beautiful, it is well kept and appointed perfectly. The decor is beautiful and the community is only about 3-4 years old so it is pretty new. The location along is fantastic, they are right on Main street so they can go walk to different shopping stores, and go eat the the restaurants who set out tables outside on Friday's. The community also has a private car service if you need assistance going to and from appointments. This community really has it all. Unfortunately due to our loved ones health, it was no fault of the communities fault, but their health just became more difficult the what they were able to handle. They did such a wonderful job caring for our loved one, we would recommend anybody to the Village Walk. They took incredible care of our loved one, and the entire staff team is just wonderful.

Overall the community has been great. It's clean and neat, the staff is very friendly, and they have activities available for the residence. My loved one also really liked the food. I would recommend this community to others based on my experience.

One issue we have is with communication, once I get ahold of someone they help and are very friendly. For people looking for assisted living, they have activities and lots to do. I would definitely recommend this community to others. The community is in a good location with things to do all around. You can bring in a home-cooked meal or go out to eat close bye to.

We put our loved one there for a month, we paid for a specific care package because they are ale cart. This specific care package was the second or highest packaged, they would take care of her and see her three times a day. This never transpired. The reason why we picked this place was because i would stay the night when i came in for out of town over the weekend. She did not get the care we asked and paid for. They cut corners wherever they could, there would be one nurse at night looking after residents on three different floors. We cannot blame the nurses there are emergency's all the time, but our loved one would have to wait hours for to get help.

This place has been HORRIBLE to my Grandmother. The “nurses” are the absolute worst people on this planet. There is NO compassion for the people who pay a minimum of $6k a year to live and receive care here. They are constantly yelling and jerking my Grandmother around who has a broken arm. For some reason they can’t remember that her arm is broken or they DON’T inform the other nurses when they come in her room that it is broken. One nurse in particular SCREAMED at my Grandmother that she needed to stop pulling off her sleeping mask because she can’t keep coming in to fix it. The sleeping mask that she needs for Oxygen only comes off when this particular nurse puts it on initially at the beginning of the night. Please DO NOT PUT YOUR LOVED ONE HERE. Trust me, there are so many more stories like the above.

This place is horrible. I don't recommend it to anyones parents. They treat the people staying there real bad. Staff is not nice.nurses etc... Security isn't good there at all. Back door is always left unlocked. Not safe.

We have signed a contract for residency as of 8/31. Mom-in-law will be transferred from her current rehab on 9/11. We were extremely satisfied with the facility and care level options.

Having to move your mom/dad out of their home is never an easy thing to do. village walk has made moving our father into assisted living a breeze for my siblings and I. My dad has always been a social guy but after being here for a few months he has made so many friends and is always busy when we come to visit. The administrative staff goes above and beyond their titles and is willing to help with anything and this extends to all of their staff as well. They are always there to help my dad as well as any of us when we visit. we are forever thankful for making this transition an easy one for our family!

I have concluded after one full year, that this state facility has its values, priorities, on big pharma revenue. Narcotics on the fourth floor are distributed like candy. Staff are trained to give minimal personal responsive care, and instead, serve the collective...staff. Diet is not conducive to nutrition, but, instead, to an impression of menu appearance, for appearance sake. Residents come from impressive career backgrounds, yet, no one seems to incorporate their high level of intelligence in activities. The activities are very undignified and way too elementary...not engaging for these residents. Nor, dignified. Staff wouldn't have knowledge of the simplest things. Such as how to quickly stop a nose bleed. No cotton balls, or ice? That's strange. Those have worked for us, for generations. Carbs and sugar ought to be taken into account in planning meals. I do like the 'low salt' in prepared meals. Fruit is poor quality and very scarce on the forth floor. We were assured kitchen was accessable with fresh fruit and fresh water. Its proven, not. The decor is lovely. The outdoor sitting areas, too. Rooms are nice. Dining floor is often dirty and sticky. Tables, placemats, are often, sticky. Meal times are always lax in service. Residents sit patiently waiting for accompliments to dishes, condiments, glasses...for instance. Staff is too self obsorbed during meals. Salads are not offered. The policy seems to be run on, "unless a resident asks, dont offer."