The Chelsea at Brookhaven

It is clean and well maintained. Have had multiple medication mistakes with incorrect medication being given to mom. After multiple weeks of no response from the staff and executive director, I went to the CEO. He went directly to the Brookhaven location and within 48 hours, called me to explain the issue and how they resolved it. He also apologized for the lack of response from his team. Mom is involved in a lot of activities, and we can see them regularly on the Facebook page. The cost has gone up significantly since May. Mom's level of care change raised the monthly rate by [fee removed]. Also, we have been hit with a hidden cost regarding her monthly medication. Instead of buying them bulk with 90 day supplies, the IPPC monthly fee is about $[removed] more than we budgeted.

I would say that overall, the experience has been good. I feel the level of care is better than what he was receiving in his previous living situation. There have been some miscommunication issues with the staff, which I find to be common with all facilities and as a family member, you really have to make sure, you visit often and communicate your wishes to the staff on a regular basis.

The people are very caring. It's expensive but my mom is very happy in their community

My boyfriend, [name removed], is the one his daughter and I had been looking for a place for. The cost was a factor and we found that the Chelsea was affordable for him. What we liked about the facility was the size and beauty of the apartments. We also liked that it was small and there weren't too many people living there. [name removed] suffers from severe depression, but he has made a handful of friends and we couldn't be happier. He seems happier. I wish for only one thing. That there were more activities for him. He can be a very creative artist, and there is an art room that he says is never open. He does enjoy the trips to the beaches and Bingo a few times a week. It's a good place.

I would definitely recommend this facility, Mom is always spotless and dressed well. The meals are good and the residents can have a choice of meals as well as sandwiches. The care takers are professional and pay close attention to the residents. I can sleep at night knowing Mom is safe 24/7. My Mom is on the memory section and there is a separate dining and recreation room. There is never a crowd of care givers hanging around the nursing desk or gathered around talking, they are talking to and taking care of the residents. The staff also make sure the residents are up and involved in the activities, not laying around in bed. Went to mass with Mom on Wednesday and we both enjoyed it very much.

The staff is very accommodating. The facility is not overly full, which is nice. My loved one gets plenty of individual attention, and they're meeting her needs.

I would recommend the community to others for their loved ones. They are trying very hard. This is a newer community and have been open for about nine months. The staff they have are very good; however, they are understaffed and working on it. There is a movie theater that they could show more movies geared towards the residents genre. It would be nice to see religious activities coming into the community. They are trying very hard, overall.

We like that The Chelsea at Brookhaven community is not big and not over crowded. Everyone has been really friendly so far and our loved one is very happy there.

The Chelsea at Brookhaven is a new community so they are keeping it very clean. All the staff members we have dealt with so fair have been great, and we do think we are getting a good value.

The Chelsea at Brookhaven still has some construction going on so it's a little messy in certain areas. Still have a lot of plans and sign up about coming build outs. My dad was only there for three weeks before he passed so I don’t have much to go on but it was a nice place with great potential when the building is completed.