Victory Centre of Elk Grove

Victory Centre of Elk Grove recently took over from [community name removed] which was struggling - and things are really improving. My mom was a resident for over 5 years and recently passed. The incredible nursing staff and caregivers (particularly the new Director of Nursing, RN, and their staff) all took such great care of my mom, particularly near the end when she really needed them. They spent time with her and made her feel safe, comfortable, dignified, and loved. The nurses, caregivers, and receptionists are a 5 star team. The facility, food, and cleanliness are also really good (4 stars) which says a lot for a Medicaid facility. We always felt at home when visiting my mom. -- THANKS EVERYONE!

A lot of contract help was brought in. Staff was always short. They made it pretty clear they didn't want to handle anyone with many extra needs because they are assisted care not nursing.

They had a ED that was awful a lot of good employees left they cared less all they have now is agency people they need to get all the employees back that left how can you have people cooking for the residents and cleaning the floors maybe a certificate should be in place

The building was always clean and they did laundry pretty regularly but I sometimes had to call to remind them and ask them to clean my dad's apartment. Common spaces were always clean. The nursing staff and front door staff were a 5, the administration would be a 4 and the aids were a 2....dad frequently reported issues with the aids. We had some challenges during the time my dad was there, but I think that's bc my dad required more support than they were able to offer so this is reflected in my scores

My brother lives in Victory Centre of Elk Grove Village, IL. I visit him frequently and I have found it to be Clean, Friendly and warm. The Staff from Administration to Nursing, Dining, and Maintence are all warm and caring, they know the residents' names, are respectful and always willing to address their personal needs and requests. We moved my brother from St. Louis, Mo to here in Elk Grove Village. I wasn't sure that he would like it, but he definitly does, which makes me happy, because he is only about 10 minutes away from me and I can take him shopping, to doctors appointments, or just bring him to my place if he wants, and as a matter of fact he did spend the holiday with me and the rest of our family! My sister and I live in a senior apartment complex, and just moved one of our neighbors there as well, and as luck would have it she lives right next door to my brother!! It's a very nice place.

The friendliness of the staff members can vary between a 3 and 5 overall rating depending on the staff member. Update carpeting and furniture and food is a good place to start with improvements. My mom was there during a rough period as the new management took over and many of the employees left. So we were there during a period of transition. Hopefully there are more permanent staff now and things have settled in better.

Even with being understaffed we do believe they are doing the best they can with our loved one. It is expensive but they are doing a lot of our loved one. The personnel has been great to work with.

Alexian Village is a really great place. Like everywhere, they're trying to get more staff. They have a lot of activities for the people who live there, although they could use more variety. I would love to see them add things like art classes and gardening. The staff is really friendly and caring, and they listen well. If I call with any concerns, they immediately take care of it. They've worked together with us to help my mom settle in and feel comfortable there. The staff at all levels - CNAs, nurses, administrators - have gone gone out of their way, and she's doing great now. They do everything they can to help their residents, and I feel at peace knowing my mom is getting good care there. She likes it there and has made friends. And that makes me happy.

We chose Alexian Village primarily because they offered more controlled medication admissions and ensuring that they were taken and that is what he needed. I would say in contrast to some other facilities I looked at, because it is smaller I do feel that the staff are more in tune to the needs of the residents. Therefore they can also be more in tune to my requests and inquiries. I would recommend the facility to other families looking.

Every day is a pleasure-the surroundings are beautiful & well maintained. The nurses & helpers are always encouraging & very helpful.

I would highly recommend the community to others for their loved ones. The staff were accommodating from the application process to move in to after my loved one passed.

This community is great I just feel like they need better communication. Other than this it has been fantastic getting us moved in and settled. Its just once u get in you don't know what to do or what to expect and the communication on this part could be a bit better.

Our loved one is not that happy with the meals they are serving, and the activities are still pretty limited. However the dining room is not back open, and we do think the value for cost is nice. Another nice thing is they offer Medicaid, which eventually will be an option for our loved one.

My aunt has been very happy at Alexian Village of Elk Grove. On her birthday they brought a piece of coffee cake with a candle in it and sang her happy birthday. Needless to say, the staff members here are great. They have been great with communication as well and are always keeping us updated. The facility offers tons of activities for residents to participate in, they always have something going. We were looking for a facility that takes medicaid and that provides activities and it just fit the bill perfectly. She is in a larger studio apartment with a full sized kitchen, it is great size for her needs. I am very happy with our choice.

I felt safe with my sister in law there. My sister in law did not like the food. The room sizes and layout of the community were good. The staff was very considerate. They accept pets, there is an area in the back where you can walk your dog.

Terrible All staff are not following Covid All are not required to wear masks.The sales staff dont have to then on their web site they tell you that they will give residents cell phones and audio equipment for this virus because they are confined No such thing is happening,Residents families are sending cards to make them feel better well this place will not give them to the residents,but it is fine to have therapy and other fenders come in

I’d loved seeing so many active seniors interacting with each other and with staff during my visit. The community was clean and I thought my mom would love the outdoor space with the gazebo. Everything seems to be included in the pricing and they have an “age in place” philosophy, which is what we’re looking for. Overall the community might not be a five star resort, but it was very nice and comfortable. We’re planning to follow up to get more information and schedule a lunch for my mom to visit.

Very promising--nice looking facility. Activity programs appear nice. Menu options are nice. Services are just what we are looking for.