Trustwell Living at Mission Springs

The facility is very clean. The staff are very caring and supportive. They have been great with mom overall and she has had good interactions. From what I have seen and how mom has described the food, it is very good. Some activities are good, but some more variety would be helpful. It is on the more expensive side considering other facilities in the area.

[name removed] has been at Trustwell since [date removed]. The care team is pretty much the same every day so they know the residents and what they need. Food is tasty and served warm because they dish it out as they serve it. Trustwell's memory care is about [name removed] less than her previous facility. We are so happy with the care that [name removed] is getting, and the friendliness of the staff.

My sister has acclimated to her new Environment and is making the best of it. Although I was not able to see the facility myself prior to her moving in her husband has been pleased with her care and the property.

Our experience with Trustwell Living at Mission Springs was great! Unfortunately our loved one is deceased now. [name removed] was absolutely phenomenal to work with. It has been nearly two years now, but everything there was good.

The staff respond in a timely matter, reach out with any concerns, worked with my mother to determine the best way to care for my mom and listen when I have concerns. I have never had to reach out multiple times and the executive director sends me pictures and stories of how my mom is doing.

The reason we give the cleanliness a 4 is because they were in the middle of remodeling. We were there for about 4 weeks before my mom passed, but with the experience we had we would recommend Trustwell Living at Mission Springs to other families.

The room is nice and bright and larger than previous facility for several thousand LESS a month. Executive Director is fabulous, very responsive and approachable. The facility is smaller than others which means fewer residents and (hopefully) better care. The price is much more reasonable than other places I visited. It is a very cheerful place.

My amazing wife, [name removed], passed a few weeks ago. I want to express my sincerest gratitude and praise for Trustwell, for giving her a comfortable and dignified exit from this world. My wife had Alzheimers for about eight years. She spent the last three and a half at Trustwell. In that time, I never for a second worried about her being well cared for. Even when Covid kept me from visiting. I can’t even imagine how hard all of this would have been if I was worried about her well-being when I wasn’t there to be her advocate. If anyone is reading this, trying to decide if Trustwell is the right place for their loved one, let me allay your fears. Taking my beautiful wife, the most important person in the world to me, to Trustwell was the best decision I could have made. She was happy there, and was surrounded by caring people as she passed.

They seemed very nice and reasonably priced. Just didn't know what I was getting into. If they want employees to do anything make sure they have a drs order. Check on family frequently because they do NO fall check ups after a fall nor do they notify family of a fall. Friendly people but will do the bare minimum for residents.

Highly recommended to others. We picked this community because of the proximity to relatives.

They were very attentive and welcoming to my mom and our entire family. They checked on her regularly and encouraged her to get involved.

It's unfortunate that this industry has such a difficult time with staffing, but that is the reason for a less than stellar experience. In addition, with Bickford being bought out right after my dad moved in, they have been in transition since Day 1. The original staff was great but they immediately started letting them go and there hasn't been any consistency since. They have had poor management of medications but as my dad doesn't need any serious meds, the inconsistent medications haven't been a big issue for us, thankfully. Right now it's fine for folks that are more independent but i wouldn't recommend for folks needing more attention.

Finding any place with Quality care in this day and age because most places experience short staffing, which effects every category. The staff works very hard and most are honest and reliable. I see compassion and genuine interest in my Mother, especially since my Father recently passed away. For cleanliness I think there could be some improvement, but they do pretty well overall. Friendliness is an important quality in valuing vulnerable seniors when they are frail parents, they were very welcoming and kind to my parents and me. They are short staffed but really make every effort to take care of my Mother, especially since my Father recently passed away. Food has a healthy variety on the menu and tasteful. Activities again, good variety and helpful for social and emotional connections.

I would recommend the community to others for their loved ones. They do well with meals and making the residents feel taken care of. They can improve on cleanliness and communication with family members of the residents. They do a horrible job communicating or I would have given them a better rating. I also understand that they have a lot of residents per staff member and they do get stressed. Just like dropping off our kids at daycare, we want to know all that is going on and not all is communicated or questions don't get answered or just plain ignored.

It was a smaller community, which was very nice. My loved one seemed to like the food. They did well with working hand and hand with Hospice, and making sure that they had everything that they needed.

The nursing and care staff were great! Appropriate referrals which made us feel safe knowing my loved one was well cared for. We brought our own toilet paper, paper towels and toiletries and they were always gone. Not sure if my loved one was handing it out or if the staff didn't realize we brought them to ensure they had some.

Place has gone down hill the last 2 years mostly from poor management and inability to keep the place staffed. Said they were going to remodel 2 years ago but facility is in disrepair with broken A/C, ceiling leaking water on the 2nd floor, dirty windows, paint peeling and scuffed along the walls. You can find a much nicer place for the money they charge. Don’t let the name change fool you, it’s the same inept leaders running the place.