Truewood by Merrill, River Park

The staff are incredibly friendly and helpful. Always willing to address any concerns immediately. I would recommend Truewood River Park to others looking.

They have closed the facility. It is not an option for anyone. The main issue was is staffing who had poor attitudes and their food choices were not the best. The cooks were are sweet as they could be, but clearly the upper management did not allow for the food budget. For instance, a grilled cheese with bacon is not top of the menu.

Read all the reviews from other review sites. This place has been dangerous for many years. My Mom loved there for a short period of time. She passed away while there. The staff was unsympathetic, aggressive and more. After her passing, many of her belongings went missing overnight. The food is horrible and unhealthy. The fall buttons do not work. My Mom fell during the night and was not found until the morning. Please do not use this facility. It has left a scar on our family.

Improvements: The menu could be better. They serve salad as the main course almost every dinner and they require an hours notice before an meal for alternatives. This doesn't work very well for my Dad, who has memory problems and special diet restrictions. The staff also refuses to remind him and get his menu changes even though his care plan specifically says he gets reminders. The cost is really high for the care being received. If the laundry staff member doesn't show up, his laundry isn't done until the following week. There are no mitigation steps to get caught back up.

My dad loves the food and the staff at Truewood by Merrill, River Park. They are all so sweet to him and helpful, if his TV isn't working or any other small thing. The housekeeping is good and they are very friendly. The activities are so much fun for him, especially on Fridays when they have music and dancing. I would definitely recommend this facility to family and friends!

The main reason we chose Truewood by Merrill River Park was because it is close to a family member that lives nearby. I live out of state and have not actually been inside of the facility. With me living out of state, the staff have been wonderful! I get texts and calls with any updates. My dad seems to be doing well here and I know that he is being well taken care of. I would recommend Truewood River Park to others.

My mother had a great experience at Truewood River Park. She made friends, both with other residents and staff. The apartment was a good size and laid out well. I appreciated that the main doors to her building were locked after hours. She also enjoyed being able to sit outside near the River with her friends.

They can improve on, staffing and communication. It was affordable for what we needed. Though I was quoted one price. Then they tried to increase the price, I told them that was not what I was quoted and they brought it down. Activities they had to go to another building to participate. Under their care my loved one's insurance was changed, when the pharmacist brought it to my attention and I mentioned it someone changed it back. They terminated his med benefits when he moved when they somehow moved him back to traditional Medicare. It was awful. It started out great when looking at the property and went downhill from the day my loved one moved in.

There is never any staff at the desk to help with any problems that arise. The food is sub par, and when they recently went into lockdown for a surge in coronavirus, we were never notified and food was served to the residents in their rooms. There was no notification of the lockdown and last minute plans had to be made to take my loved one to Walmart. The only reason I recommend this place to family and friends, is price. For the price you pay, don't expect anything above the minimum.

The intake coordinator was very friendly, although I understand that's her job in sales. It's a good price. It has potential, but It needs upgrading. They've had some bigger maintenance issues like burst pipes and electrical problems. In general, maintenance requests are not handled quickly. They just got a new chef, but the food and food service are not good. They don't have many activities for the residents. When there are confirmed cases of Covid in the building, they don't have any type of protocol for visitors or residents. They just encourage people to wash their hands. I think they should be doing more about it.

The meals are delivered in a box, so the residents can eat the food in the dining room, or take it back to their room. My loved one doesn't care that the meals are no longer being served in the dining room. The community could use some additional staff to assist in the dining room as well. The community doesn't have good internal communication about payments and when the mail is received. This could be improved for the residents and family. It would be nice to have more housekeeping and the cleaning of the carpets in the community. There is a activities calendar that is provided to the residents to know what is being offered. My loved one is happy here.

Everybody is friendly. The food is fine. We picked this community, because it was recommended.

I think Truewood by Merrill RIver Park is affordable for what you get. They have very nice grounds that make it feel like a park. I would totally want to live there myself when I'm older.

My dad is profoundly deaf. Many of the activities are not accommodating to his hearing loss. They do have lots of activities and outings it's just that my dad doesn't participate since he can't hear.

This is a nice community and has a good value for the money. The variety of meals and food available is something that could be improved for the residents. Dinner is served at 4:30 which seems very early for some residents. The dining hours could be extended as well to accommodate some of the residents in the community. Some of the activities available include: field trips to stores, bingo, exercise classes, holiday celebrations, and more for the residents to participate in.

We were not here very long, only a few months because mom passed away - but she did enjoy her time while she was here. The staff were always very friendly. I always felt welcome into the facility as a family member as well.

Truewood is a great value for the apartment and services...the staff and other residents are great...they have made my mother feel very welcome...the staff has been very helpful to me also...in setting up services for my mom.

We are paying way less here than her previous facility for a much bigger apartment and they waived the community fee for us as well. The apartment she got was just redone with new paint and flooring and it is bright with a lot of windows in it. My mom fell in love the minute that she saw it. We have had an issue with the food, it is institutional and the chef is not accommodating to requests that we make so that has been frustrating. That is the only downfall though, otherwise it is a very vibrant community and the residents are always outside and socializing with one another. There is a wide variety of people because they have independent living, assisted living, and memory care provided. We would definitely recommend.

This is a pretty good deal for a community for you or your loved one. The tour was very informative and pleasant.