Truewood by Merrill, Charlotte Center

There is no communication between the staff and the employees at this community. It feels like there is no chain of command and they are doing what they want to do with the patients. They don't call me when I need to know things about my love one and more. There are people there that I truly like but things are not going well. It feels like a lot of things are being swept under the rug and I do not like it, I am just not happy period.

If you can keep your loved one at home keep your loved one at home for memory care it can be tricky. They have activities like bingo, sing a longs, word problems and more for the residents to keep them busy.

They have several activities for the residents and try to get the residents engaged in the activities available. From the very first contact they truly showed they cared and have continued to show this caring aspect. All the staff make it work. It is a community I would highly recommend to others. The staff call you back if you have questions or concerns over your loved one. They are pet friendly. There is no odor to the community.

They're very cooperative and friendly. It's a very nice place and looks exceptional. It's decorated nicely, and they decorate for the different holidays. It's just a very pleasant atmosphere. I would live there myself. Really the only issue is the food is not up to par. My loved one and the other residents complain daily. I've complained to Truewood, and they say they have a new cook. But it hasn't improved with the new cook.

The community is very clean and that was something right away that stood out to us, and the staff members are very friendly. Sometimes our loved one and other residents complain about the food and that it isn't hot enough or that it is bland, but we would still recommend this community to others.

Truewood by Merrill is a very clean community and the staff members are very nice. The meals and dining service is awesome, we are able to visit with our loved one and eat the same meals and not only do they cater to our loved one but also to our family. The residents are able to mingle in their own community and within their community they all have their own apartments, and their own dining room. Also when it comes to the value for cost they are up front with you about exactly what you are getting and you can even tweak it a little in case there is a service you don't need or want to pay a different way. Also another thing we love, is they allow families to stay over a night. We have a family member staying with our loved one for a week, and she will have her own apartment, she eats all the meals for free and can participate in all the activities, and it is not very expensive at all.

The staff members are so caring and patient with my mom, I think they are fantastic.The meals and medication are delivered in a timely manner. I have eaten here a couple of times and I thought it was great. They do have a lot of activities provided for residents, but she does not participate in them. I think overall it is a good facility with good people, you get what you pay for. I would recommend to others looking.

I think when we toured the community and met everyone it gave us a good impression and the follow through of this was excellent. My loved one seems to enjoy the food. Once in awhile my loved one asks for a specific dish and the chef accommodates this request. It would be nice if the community could update the furniture in some areas of the building.

They're very honest about everything. We got exactly what we discussed. It was clean, and the staff were great. They seemed very attentive and easy to deal with. It wasn't more expensive than what I thought it should be. For what they provided, I thought the cost as very fair.

For the most part the care was great. They seemed overwhelmed when our loved one was there. The response time on the call button from the residents pushing it was slower than expected. There have been residents that have contracted COVID, and we don't know the protocols the community is taking to ensure this doesn't happen again.

We chose the facility because of the convenient location. The activities director is exceptional and has gone out of her way to encourage her to participate in the activities that are provided and help my mom. The staff here are just great and make her feel comfortable and accepted. I would recommend to others looking.