Truewood by Merrill, Charlotte Center

When I could no longer keep my husband safe at home, I contacted a Place for Mom. They arranged some tours for me and I decided on the Memory Care Unit at Truewood Charlotte Center. The administration is knowledgeable about dementia and is empathetic and easy to talk to. The caregivers are friendly and caring towards the residents. No one is perfect, but they are patient with the residents and have helped my husband adjust to a difficult situation. And they help me every time I visit.

The office staff is very helpful but if you try to talk with a nurse or someone medical they will not call you back. I have many unanswered questions regarding my mother's medications and overall well being. She was recently sent to the hospital for a fall and diagnosed with dehydration. Why did they let this happen? I guess you get what you pay for as I'm told this is a cheaper place.

Friendliness of staff is something we like the most about this community and based on the experience we would recommend them to other families.

She wasn't there long and kept herself pretty isolated but we found the community to be clean friendly and welcoming. We picked them because of the location.

The facility has been recently renovated and is fresh and bright. There is a good resident to staff ratio and the food quantity and quality are good. The price for service is fair. The communication from staff could be better.

I recently toured Truewood Charlotte Center. It was very, very clean and a lot of remodeling going on. I met, the manager, the nurses, both of them. I love the pods, they call them neighborhoods, concept with the dining. My mom can’t walk too far and the neighborhoods fit her perfect. It looks great.

The quality of care was addressed and fixed. They are working on the meals. They have a new manager there that is changing a lot in just the past couple weeks. My Mom likes her a lot! She said she already sees a big difference.

My mother is in the memory care part of the facility. The staff is very friendly. The snacks are very bland. Some of her clothes are missing or she has other peoples clothes. She seems to have pink-eye a lot.

My mom had a fall at Truwood at no fault of anyone. They quickly got her to the emergency room and she had fractured her hip. After a hospital and rehab stay at a different facility my mom was finally getting released back to Truwood. The staff there not only worked with the rehab center to make the release and transition back, when I stopped in to check on her room staff members knew she was coming back and told they were so happy she was coming back home and when she finally arrived back everyone gave her a warm welcome home.

What our family likes the most about Truewood by Merrill, Charlotte Center is the staff, floor plan and common area set up. We also like that the front door is locked at night. Based on the experience we have had so far, we would recommend this community to other families but with caveats.

I would recommend them to others just beware that they do like to send you out to the ER as per the staff is not licensed. They have a licensed person there about 2 to 3 times a week, otherwise the staff are regular caregivers. I wouldn't mind mom being sent out to the ER as long as there was something physically showing that there was something wrong such as bleeding or such. Two times she has been sent out and the ER has discharged her almost right away because of being there for no reason. They are being over cautious. All in all, I'm happy with the facility and mom is very happy there. Of course, she would rather be at home with us. But if I have to have her in a place, True wood is a good place.

Currently, understaffed in all departments. Food is bland, usually cold, and served unappetizingly. There is no RN in the building. I do not recommend them.

They were all very. Nice there and the room they had was perfect for her.

I think Truewood by Merrill Charlotte Center is understaffed, I would still recommend the facility to others.

My loved one was a resident at Truewood by Merrill Charlotte Center and most everything was great. I would recommend this facility to others.

The staff is friendly and attentive. My mother is happy with the housekeeping in her apartment. The other areas look well kept. Maintenance was available when my mom moved and helped with many things such as moving furniture, getting the internet working, installing her TV and hanging pictures. The meals are varied and well put together with soup, entrees, beverage and dessert. Yes, I would recommend Truewood to others.

My loved one was previously a resident at Truewood by Merrill Charlotte Center. The staff communicated with the family when a problem was apparent, but either did not pick up on sublet signs of decline or did not feel that it warranted a call to the family. It seemed that there was not consistent communication from direct care staff to those with higher levels of licensing until an issue arose. Honestly, it is not entirely the facilities fault that things did not go well for my loved one there. I do think that families need to have a better understanding of what a facility is capable of doing, in terms of level of care. My loved one's physical mobility greatly declined over the five weeks that he was at this facility, in part because he was not interested in participating and in part because the facility did not have the capacity to be consistent with ensuring that he was getting up and moving around. Also, I'm sure that the meals were fine from a nutritional standpoint but my loved one's tastes were not satisfied by them. And the 'extra fees' that were incurred were not clearly communicated. I would not recommend Truewood by Merrill Charlotte Center unless family members have the ability to visit their loved ones frequently to ensure that there is not decline over time.

Great people and great facility. We picked this community because of the price and the neighborhood approach.