The Waterford at Fort Worth

The residents here are very friendly and staff helpful and caring. This is a great community if you’re looking for a place to live. Special thanks to the sales director [name removed]. She’s absolutely amazing.

Being a Home health Nurse I go into many facilities. Waterford is a very welcoming and loving home for seniors who need to be in a community with other seniors. There is always something going on with activities, outings and special events. Looking for to the yearly Christmas horse drawn buggy ride !

So grateful to get to partner with The Waterford Fort Worth! Their team is knowledgeable, understanding of their residents and always go above and beyond to keep patients safe and in their “home” with the utilization of additional services like caregivers, home health and hospice.

It was much nicer than the other one we looked at and had a room downstairs, close to the door so she could take her little dog out. My loved one just moved in a few months ago and they told her they are raising her rent so she has to move into a smaller apartment to be able to afford it.

They really need to have working cameras in the facility. They need improve on the taste of the food and offer better options to the residents.

I would tell others looking into The Waterford at Forth Worth that it's a nice, safe facility that would give someone comfort in knowing their family member is there.

I have explored every category with I fine tooth comb and the findings are extremely extraordinary as you will discover from my grading I feel like I am back home with my family and the exception is my family has grown much large You are very lucky to have [name removed] as your Sales Director because she make you feel like you are home and she will take care of any issue you may have, in fact she is your SOLUTION SPECIALIST

This Facility is outstanding, The resident are nice and helpful. The Staff is great and very helpful including [name removed], She is very knowledgeable, smart and nice. If you like good food this the place to live.I give this facility 5+ stars.

What I like the most about The Waterford is the friendly staff members, and the fun activities they have going on for us residents I like living here and I would recommend this community to other families.

Waterford had poor service and poor Food I think it's changed since the new manager took over but [name removed] moved from there about four or five months ago. I went to [facility removed], and that is a super nice place. She was very happy there. It's under new management and it may be better than it was! [name removed] would've stayed indefinitely because it's close to us if the Mills had been decent First and I ate there one day and it was green chili enchiladas I know it didn't say chicken usually it has chicken in it wherever you eat. This tasted like a mouth of sour cream and chicken soup, flour, tortilla, and green chili. It was the worst. I've eaten in a very long time. Every place needs to have a van with a lift so wheelchairs can be placed inside for travel if needed.

It's been a good experience. Wife is in hospice care and staff has been attentive to our needs.. Food service to apartment has been excellent

The staff if generally nice but the food staff is lacking in common skills. Menus are often skimpy and don't follow the one printed. Food could be better.

Once they get you in....they up the price after about 6 months. Lots of issues with maintenance and getting things repaired. Staff changes a lot and no one seems to really care one way or another. The activities are on point and food seems to be good but overall it's disappointing. We picked the place because of affordability but after 6 months rent went up almost [fee removed] and now it's money coming out of my pocket that I don't have so it's been rough.

Overall its pretty good just housekeeping needs to do their jobs because her room is not being swept or mopped I have complained several times.

It has been nice living here at The Waterford at Fort Worth and based on the experience I have had so far, I would recommend this community to other families who may need a place for their loved ones.

Waterford was not a good choice for my mother. Even though she could take care of herself for the basics she wouldn't. And because it was actually an independent living community there was no one that would be helpful in making sure she was ok. Most of the problem I saw was the staff. Just as we moved mom, they had replaced their director because there had been so much tension with the staff. Most of the staff was friendly but didn't go out of their way to be helpful.

We highly recommend Waterford of Fort Worth. It is a clean, well maintained and beautiful facility. My Mom is not technically inclined and requires a land line phone and the wiring for a phone isn’t in place within the walls of her room. So unfortunately my Mom has been without a phone for a couple months but I am hopeful the management at Waterford will work through repairing the lines so that we can get my Mom a phone. We aren’t a family to just drop our loved one off and not keep in steady contact with her….she has friends and family throughout the metroplex and from multiple states that talks to her regularly. Fortunately, I live only 3 miles away and can stop in frequently to remind her to use the lobby phone or FaceTime from mine. However, ideally she could have a phone of her own in her room. Other than that, we are extremely pleased with the food, facility and staff. We are grateful to have our Mom in a nice and safe place.

When my sister needed a new home, I was at a loss as to where to turn. Called “A Place for Mom”. They were so helpful and certainly pointed me in the right direction! She is so happy in her new place and I appreciate this organization’s help! I highly recommend it!

The staff promises things and they do not perform as promised in a timely manner. The food is probably the worst I've seen at a facility. My loved one has found another facility that has a lower monthly cost that she wants to look at, she is planning to move. Her shower was not fixed for over a month, we ended up having to fix it ourselves. I had to order the part to fix it. They promised to take my loved one to Walmart, but they don't keep a routine schedule of when they're going and they cancel a lot. The front porch is nice, but other than that it's really sad. I was warned by another quality lady not to put my loved one here and she gave me the similar story, but we had to find out for ourselves.

My parents have loved living at The Waterford. They feel at home there. Everybody there is friendly, and the staff are easy to work with and have been responsive to their needs. We are very glad that we ended up with The Waterford.