The Preserve at Palm-Aire

My husband and I are very thankful to have discovered Palm Aire for my elderly brother who suffers from dementia. [name removed] was our initial contact and guide and his patience and understanding were exceptional. After we agreed to admit my brother, he even helped us obtain a room my brother had saw and liked! It is roomy, cheerful and bright. My brother entered the Bridges program. It is a wonderful program for folks with dementia, but who are still capable of learning, interacting and doing activities to help maintain their cognitive abilities for as long as possible. Many thanks to [name removed], who despite the holiday weekend, patiently helped us collate and complete the necessary forms and paperwork. My brother has adjusted very well and is comfortable and happy in his new accommodations. The staff is kind, caring and patient. The nurse in charge, [name removed], has been very approachable and her commitment to the residents and their loved ones is obvious and admirable. Thanks to all!

I would suggest you look for a younger community, as this community has an older senior population. The rugs and carpeting in the community are filthy. The communication with the staff is good. There is a full kitchen in the apartment and a washer and dryer connections in the unit.

I would be prepared to bring a lot of patients and to be ready to cope with a lot of difficulties. A lot of the residents are in wheel chairs or walker and it is hard sometimes to try to help the other residents when they approach you. That is the one thing that I would be prepared for. The staff are very good and they try really hard to help. They are doing the best job that they can, the kitchen and dinning area however, are having some issues. It is taking a while to take the orders and the food and it just takes too long to get a meal.

We get good care for the cost that is paid at this community. This is a really good community, with cleanliness and the overall care that we receive. The staff are really good with the residents and I would recommend this for your loved one.

The community is very nice and the care staff is very caring, lovely, and does a great job. the community is neat and clean. Communication has not been good. We are not getting updates or any covid info. The lack of communication is very frustrating. Basic appointments and communication are way too hard. There is a lack of ownership by the management and inconsistent. I would recommend this community if the management was more consistent and communication improved.

It's very clean. We have had nothing but pleasant dealings with any of the staff, from admin to the front desk to maintenance. We're not using any of the caregiving staff since we're in the Independent Living section. The food could use some improvement. It has been better lately, and I think they did the best they could under the circumstances during lockdown. It was very difficult for the residents during the Covid restrictions, but the Preserve did an excellent job keeping everyone healthy and safe, and making the best of a bad situation.

I am very happy with the care that my husband is receiving at The Preserve at Palm-Aire. We chose them because they had just completed a memory care wing, so they were going a discount in the price and making accommodations to get people to move in. It is also close to me and a newer, clean facility. I think the aids seem very caring and really wanted to find out about him before he moved in. I would recommend them.

My loved one was taken care of by caring staff. The community is beautiful. I would encourage others to check this out for their loved ones. We have recommend this community to others already.

They should allow anyone with any type of disability to participate in all the activities they have to offer. Our experience we had, was that other residents were able to decide if someone with a disability could participate in that activity or not.

They have had a great covid plan, and have kept the residence very safe. They are starting some outdoor activities including musical performances. They have been so good with my mom. I could not be any happier than I am right now with this community. The room sizes are really nice and big, and the food is good.

The initial individuals that we first met at The Preserve were very helpful, In our experience our loved ones room was nice and pretty spacious, We would recommend this community to a family or friend

The cleanliness of Preserve at Palm Aire really stood out to us, and in the beginning the food was amazing. However they had a change of ownership and at that point the food quality declined. There isn't that many food options to choose from, and the portion sizes are smaller. The rooms at this community are very nice, and pretty spacious. This community has done a great job with COVID, they have been very conscientiousness with the residents. We would recommend this community.

I chose The Preserve at Palm Aire because I have a condo in this community. The room sizes are very generous. The food is on par, they have a chef that prepares all the meals. I would recommend the community.

Most of the staff are nice, the care services are not consistent, sometimes they do their jobs and sometimes they don't. The food is bland, they don't offer a variety to chose. My room is very big, the community itself is also pretty big.

Most of the staff are nice, the care services are not consistent, sometimes they do their jobs and sometimes they don't. The food is bland, they don't offer a variety to chose. My room is very big, the community itself is also pretty big.