Oasis Living Quarters

Moved my mother here a few years ago. Since then, it has been sold twice. The new owners decided to forcefully evict most of the residents, by intentionally cutting services and relocating all the independent residents to the assisted living building. The relocation was never communicated to the residents or their families in writing. Some residents were notified verbally on Monday and the facility began moving them the next day. Residents were moved into dirty units with mold. Furniture was damaged or broken. My mother had other people’s things mixed in her unit and was left without her medication, a working phone, or a key. I pulled her out the same day. There were seniors crying in the hallways as we left. Absolutely shameful and heartless. The rumor is they want to convert the building into apartments or a hotel. The owners and management team should be in jail. There was no excuse for how this was handled.

I would not recommend the community to others. The community is all about the sales and there is no follow up. My loved one moved in, and no one spoke to my loved one until a month later and there was no welcoming. My loved one finally was spoken to after I made a call to management. The upper management has been responding intermittently to any requests via phone, email, or text made by the family. The cleaning and dining room staff have all been wonderful to work with. There are two meals a day served to the residents, and there are choices for the residents to choose from. The dining room community can be very cliquey and it can be hard to find people to socialize with. This has made the transition more difficult for my loved one.

The place has undergone a good renovation, but for me the main thing is still not the rooms! Thinking about the well-being of the elderly, he removed the rugs, which are already very old and the bathroom could not have a step for bathing the old man.

My loved one was not participating, in activities but they were awesome. We picked this community because, the people were amazing, they went out of there way, and it was the best experience from start to finish. It's a beautiful, brand new, and super clean facility. Everyone was so nice

Our apartment is spacious and has recently been renovated. The dining staff are wonderful, anticipating our needs and preferences. The front desk staff are the people who get things done. Unfortunately, the administration is not so on top of things. Emails and phone messages have been unanswered. We were given our keys and took possession of our apartment on [date removed]. At that time we discussed with the maintenance manager the installation of a ceiling fan. We were told that if we purchased it before we moved in it would be installed by our move in day. We bought the fan the next day and told the manager that it was in the apartment. Today is [date removed]. We moved in on the [date removed]and the fan is still not functioning. We have emailed and called with out response. It is only through the front desk that we know there is a work order in the computer. It’s hard to trust that any future problems that may crop up will be taken care of in a timely manner.

I would be very careful about putting a family member in this facility right now. They are having staffing issues, the food sucks, and the administration is way over there head. The corporate office gives the illusion the care, but seem to have abandoned the management and staff. Return phone calls from anyone is almost non existent. Doors have been left unlocked on a few nights, and the front desk has been vacant in the evening on a few occasions.

Our experience has been horrible at Wickshire Fort Lauderdale. The staff have been unresponsive from the administration all the way down to the aides to the family's questions or concerns about our loved one. The family has been greatly disappointed and saddened by our experience here. We are hopeful the experience will improve for our loved one and family.

They've had some changes in staff, and they're trying to work through those changes. There's one person in the business staff I've had frustrations with regarding communication, but I'm hoping that will get better. Aside from that, everyone else there is great. Overall I think it's a wonderful place. My loved one is so happy there, which makes us happy. He says the food is great, and there's a lot of activities and things to do if you choose to participate. It's being remodeled. The grounds couldn't be more perfect. So far it has been affordable. We definitely talk it up to others when they're looking for a place.

We chose Wickshire because of the location as well as availability of the size of the apartment that he wanted. The food is great quality and they have a wide variety on their menu. It did just change hands, so we are hoping things stay the same. The activities are stopped at the moment due to covid. Overall I would recommend to others looking.

excellent.....rewarding......,,most cordial and attentive to answer my questions.. ....very satisfying in every way. [name removed] is an asset to your staff. Thank you for your complimentary lunch ....most delicious.

God sends special angels into your life at the right time, he send me [name removed] she helped me get the best apt on the lake. I'm truly blessed because of her spirit. She had the most beautiful spirit always smiling and eager to help others. [name removed] has made my journey at Willow Wood special I'm so glad she is in my life. I truly love being here because [name removed]

Management does not take care at all. Residents and staff are great, food is bad and food service is bad. This place needs some nightly activities. We do have movies and a good movie theater. We do lots of bingo here, but we need better activities. Many residents stay in their rooms. Physical Therapy and nurse overall are great here