The Pointe

The worst has been meals on the weekends, specifically breakfast--if they get one. Cooks consistently don't show up, calling for a late breakfast that might not consist of much. It's been a great place for her! She has met many people, made friends, and is happy with what is provided for her. Based on this stage of her life, it has been the ideal place for her to live.

Overall, very good but there is a notable difference sometimes between the night staff and daytime staff in terms of care. Less oversight (night) = less care. They are undergoing a change in ownership. The food is a sparse selection, they are often out of basic things like orange juice or a breakfast meat for days at a time, and it just isn't very good. Steady decline over last 3-4 months.

What our family really liked about The Pointe community was their staff team. The staff members there were really good to our loved one and based on the experience we had, we would recommend the community to other families.

My Husband was here for 6 days. He came in on a Friday, it was not what I expected a memory care to be. There was no activities scheduled the whole time he was there. By Tuesday I called Hospice to evaluate him. They came and by Thursday he was taken to Bayfront Hospice, where I was told he was so dirty and asked me if I wanted his clothes he was brought in which smelled so bad. I didn’t. He died in March. Please tell people my experience. Thank You.

One thing that really stuck out for me about them is their location and that they were very close to family and myself. And the fact that the patients rooms all have their own private bathrooms, and were large enough to accommodate the furniture that we would be giving her. Just overall, the staff is very friendly and always willing to answer questions. And I would just also say that I am just very happy with everything that they have been able to do for my mother.

Very clean and bright facility. My mother receives the needed care. Staff is very helpful and friendly. Food is cooked from scratch. Indoor and outdoor activities. Management is on top of all services. I would recommend this facility.

It would be good for new residents to clarify all care needs. They didn't need to help my family member with bathing, dressing, showers. They charged him an additional fee assuming this need (though we discussed his needs at intake). We're still waiting refund of those fees. Food isn't too great. If a resident has a personal fridge, they might enjoy having some fresh fruits, snacks if that meal isn't to their liking. There were mixups with his medication administration for the first week after admission. This issue is now resolved, but family has to check on this to safeguard the patient safety. They've had some turnover there, so I think they mean well (but follow through is not always there). I'm a tough crowd, having worked in an ALF and having seen how care can vary based on family visibility/involvement. My dad is stable and they are nice enough.

The staff is extremely friendly, caring, and helpful at The Pointe. From what I've seen, they are very attentive to needs that arise. The place is generally clean, well-lit. Places that need upkeep are getting just that. From what I understand, as a unit becomes available, flooring is being replaced with hardwood flooring, probably laminate. The move-in process was strange because as my loved one moved in, they were being evacuated for a hurricane, so it's hard to judge that process. The theft is an unfortunate issue, but my loved one has learned to be savvy in hiding things and making sure that she has no cash in her room. She really enjoys the meals, says they are tasty, but would like a little more variety in the menu. I would recommend The Pointe to others and have already done so.

My loved one was previously a resident at The Pointe and everything was great for her at this facility. The staff was amazing. They keep you abreast of all that's going on. The move in process was easy. My loved one and other members of our family liked the meals and always said that they were good. I would highly recommend The Pointe. They were amazing to my loved one right up until her passing.

Overall very good.

I think clients and THE Pointe's Staff will improve by including a lot more fresh fruit every day! Please put a sign up sheet for red Lobster and Outback restraunts 2x monthly!

The Pointe as a whole has been a blessing. We thank the staff who share their compassion for residents and our mom, including daily care, planning activities and family gatherings! Our concerns are the disrespectful attitudes of the staff (some) towards moms questions or needs, adding to her anxiety and feeling of being unvalued. The inconsistencies of scheduled care such as med dispercement, showers, dining, laundry and room cleaning are ongoing. We are hopeful these areas will improve.

The reason we gave the cleanliness 3 out of 5, is because our loved ones room was a little unclean by the friends and the bed was awful. However, the environment at the community is very friendly and the clients are really nice to talk to. We would recommend The Pointe community to other families based on the experience we have had so far.

My loved one was a resident at The Pointe, we recently moved him out. The facility is dirty. Poor service. Poor food. Medication management was poor. Communication with after hours staff was laughable. I understand it's hard to hire these days, but the level of care isn't worth the money. I would not recommend this facility to others.

We had a bad experience at The Pointe. They seemed to be understaffed. Some employees were not focused on their job. They were not giving timely attention to the residents. The biggest problem we faced was my loved one needed help eating, and they were not assisting her with that. They seemed to do well with residents who did not need as much care.

This was the worst place I have ever seen for not caring, filthy, and negligence. I wouldn't recommend the community to anyone, it was a terrible experience. Don't expect medications to be given to the residents, as they never provided my loved one with their medication needed on a daily basis. The staff weren't good when I had questions or concerns. They didn't respond to phone calls. They didn't even make the doctor appointments that were supposed to happening for my loved one.

I would like to thank [name removed] for taking the time out to show my Mother In Law around The Pointe. She is an excellent employee who always goes over and beyond when helping! We appreciate that so much!