Bay Wood Senior Living

My mom only stayed at this facility for about 5days or so. She was in and out of the hospital. A few of the people when I went to collect my Moms belongings, were very curt and not very helpful. The director was very helpful and super nice! I paid for the 30 days, but like I said my mom was only there for about 5 days. I recommend this facility. Mainly due to the director, April. She was very nice and super helpful. Any facility can always have room for improvement

Very well trained dementia care specialists, that are providing quality care, to my loved one. It give me, total peace of mind, to have my family member be a resident here!! Excellent staff!! Super clean!! Very caring!! Very organized!! So very glad I found them.

Activities excellent. Outings need more help with wheelchairs. Dining has improved.

Well managed clean. Dietary is good.

1. Exceeding my expectation on all levels. 2.Great reviews from resident families. 3. Amazing care shown by all staff. 4. Tons of daily activities for all residents. 5. Super clean, super organized. Super place. 6. Director of sale was very caring and knowledgeable. 7. Impressed with the level of professionalism.

I feel very fortunate that I was directed to Volante Assisted living. The entire facility is lovely, the administration staff and caregivers are so conscientious, concerned, and caring. My Lived One s in Memory Care. They really care about the residents. They spend so much time interacting with them, seeing they're involved in activities and make sure everyone is safe. I'm always informed.about how my Loved One is doing. It seems like a big family. The cleanliness and care that's taken of the facility is admirable. Since my Loved One can't be home, I'm very happy my he is here at Volante.

When my mother went there in June. 1 month was nice. Everything was smoothly. Then July hit an August hit and it was the worst experience we’ve ever had first of all the elevator hasn’t been working for about four weeks and it is a two-story building then they shut down the cafeteria because somebody had Covid and they were serving meals in the room my mother they must’ve missed my mother eight times For her meals, she wasn’t getting breakfast lunch and dinner I did complain and once Saturday night I had to go in the cafeteria and the head guy was there and I begged him to make her an egg salad sandwich . when she started getting her meals. Her name is [name removed], but she was getting meals for somebody in the name of [name removed].. I actually gave them 30 day notice. I will be taking my mom out of there and moving her back home for [fee removed] a month. I can do a lot better than they’re doing. they have a newsletter that goes out every day with activities but sometimes they weren’t doing them.

This place is amazing! It was the second place my mom and I toured that day, and I knew the moment we walked in the door, that this was the place we were looking for! She has been there about a month and a half so far and seems to love it. You feel welcomed everywhere you go. This staff is top notch and work very well together to make sure all the residents are extremely well taken care of. They are all very patient and willing to answer all of your questions. And I had a lot! Residents are their first priority, and it shows. So very thankful we found this place. Check it out, you won’t be sorry!

Bay Wood Senior Living community was very eager to talk to us when we were trying to decide if that's where we wanted to bring my mom. However, once my mom moved in and I had concerns about things that I needed to talk to them about, it was hard to get anyone to return my messages.

My mom is currently a resident at Bay Wood Senior Living. The staff are caring and dedicated professionals. I have asked questions and received answers to assure that my concerns were met for my mom. I have recommended Bay Wood Senior Living to others and will continue to. The entire staff is wonderful.

My mother was diagnosed with dementia . We placed her in the Grand Villa. They took such great care of my mother. Then Baywood bought them out. My mother went from the assistant living to memory care. Once in memory care, they ignored her. She somehow hurt her arm to the point that it was bruised so badly all up her arm and her hand was three times it's normal size. An aid told us that mom cried out in pain all night and they did NOTHING! I was beyond pissed!! But no one could tell us what happened. Then they told us we had 45 days to find her a new place as she required more help then they could give her, although there are people there worse than she is. I wouldn't recommend this place to anyone. Mom is now in a facility where she receives one on one care! Thank you lord Jesus!

My loved one is getting really good care. The value for the money is fine. We picked this community, because it was recommend by a friend. We are pretty happy, with Bay Wood. I would recommend to other families.

[name removed] gave us her time and a very complete overview of what we could expect at Baywood. If you want to understand the complete experiences and know that you are dealing with a knowledgeable and caring organization, contact [name removed].

They have been very helpful, and I am satisfied. They are very busy, and sometimes is a challege getting in touch with the nurse. The interaction with the staff has been a pretty good. They have a lot of stuff going on with the activiites.

Thanks to the Director of Sales at Bay Wood Senior Living I found a safe, comfortable, clean home for my loved one. Her hard work and dedication to the residents set my mind at ease and her knowledge and expertise provided the assistance and support we needed. Additionally, staff members are kind, the food is wonderful and the residents are friendly. Thank you so much!

I was working with [name removed], the sales manager, to move my mother into this building. I couldn’t reach her by phone and when I went to the building I was told that she no longer worked there. No one had communicated this with me at all! They were very unfriendly and didn’t offer to have anyone else help me. [The sales manager I originally spoke with] was very friendly and professional and I thought this facility would be a great fit for my mom but after this experience I ended up moving her to [community name removed] instead.

This is a smaller community. The community tried their best to care for my loved one and try to re-admit my loved one after a hospital stay. Everything was wonderful during my loved one's stay here. The staff communication was good. The only concern was one person at the door, other than that everyone was great to work with. The staff were friendly to us when we would visited. The community provided three meals a day to the residents. Most of the residents seemed happy.

They are very over priced, for what it is.