La Orilla of St. Petersburg

After moving into the Volante of St. Petersburg my aunt asked why we didn't move her in sooner. She has made a several good friends at the community and she loves all the activities. In particular, my aunt likes hanging out by the pool. The interaction with the staff has been positive. The food is also really tasty. Thanks for taking good care of my aunt as she means the world to me.

The memory care staff do not understand their jobs or care to learn. Management doesn’t care to enforce anything at all. I asked where my aunts walker was and I was told “oh we give it to her but she never remembers to use it,” as three staff members are sitting there coloring. She’s in memory care because she has memory issues?? Arent they suppose to encourage them to use their walkers?? The staff only get up to take people to the bathroom when they’re soaked. They’re never walking around making sure they’re okay. My aunt was outside sunburned asleep, they didn’t even know where she was. Awful. They’re only getting two stars for the activities and the Empower Me therapy. I wish I could leave them a review by themselves it would be 5 stars. I wish she would have never moved here :(

Care staff is never to be found. Waiting hours for a call button to be answered. Downstairs bathrooms are always dirty. Memory care is always incredibly dirty with absolutely no care staff around. If they are around, they’re chatting in a circle not watching anyone and will tell you “that’s not my patient” or “they’re not on my floor today, find someone else” when your loved one needs help. Please don’t send your loved ones here! Memory care meal portions aren’t enough for a child.

Do not be fooled by the show they put on in this facility. Once they have your money, they will not respond to your concerns. They are control and money hungry! This facility has so much potential to be great, but the leadership is not concerned with the resident's needs. We have expressed consistent concerns about the food, how the nursing staff and med techs talk to residents, it seems so unorganized! New management came in last year and we were hopeful, but it has not improved. If anything, it is worse! I am disgusted that they leave residents unclean. If they need their diaper changed, change it! There is no excuse for this inhumane treatment. We have to constantly ask and follow up with the staff, nothing changes. They are rude and disrespectful. The only positive part of my father's stay has been his ability to receive therapy in house. That has been what has kept us there because therapists actually act like they care. Otherwise, we would have moved him a long time ago.

It's a tough situation at best .....any facility is only as good as the people working there, those folks helping the clients & their day to day care. Yes, good help is always hard to find. The place was sold to new owners &, of course, new owners upped the rent on everybody (fee removed/ mo. on Mom). Food is just so-so & they seem to be trying to correct/improve the serving process as mealtime is the "highlight" of the clients day & could be more enjoyable. Hopefully, things are improving. I think the new owners of the facility are "trying" to work the kinks & problems out & some of the food served

I was astonished when I first went there that both the residents and the staff were smiling and happy. I am usually fairly critical of situations like this but have been so pleased.

My dad was only there for about two weeks. They were great at communicating until my dad was actually there. They never called me or my siblings to tell us that Dad was in the hospital. In fact, they never reached out to us again except one time approximately a week later to ask what to do with my father's belongings. They allowed a visitor that we expressly denied. And they have not refunded us any money. The whole experience was a complete disaster.

Very poor management does not follow their contract illegal practices. We picked this community because of property appearance and amenities.

This facility does the bare minimum to comply with state minimums. The only thing they they are concerned about is “money”. The food is horrible. We are not here to be cared for, rather we are here to accomsdate the staff. The executive director told us 10 weeks ago that things would get better. Perhaps they have for him but for the residents NO. I am fiscally restricted from moving so I spend 350 a month for food. My med times change depending on who my med tech is. I spend an hour three times a day waiting in line for food in what they call a “fine dining facicility” I spend four hours a day waiting for meds

Definitely very nice people that care about the residents. At least in the common room. The people that get them ready/do things in the bedroom are sloppy. We're in a semi-private. Clothes show up that don't belong and her stuff can't be found. I've had to micromanage them to ensure she gets showered and brushes her teeth. They can't manage putting in hearing aids in the am and removing them at night.

My loved one is a resident at La Orilla of St. Petersburg and overall things have been very good for her. I'm not sure about the food, I have not tried it. I would recommend La Orilla of St. Petersburg to others.

Living at the facility is not recommended they take advantage of the residence and have no regard for their needs. After you get in to the facility which is very expensive then you experience their treatment of the residents you will have no rights with them regardless of what their contracts say.

The rooms are not kept clean. I had to ask for someone to clean on a few occasions They are generally friendly but not good at follow up. Wound care nurse not very good. My mom is not assisted with much. My mom hates the food. I have never tried the food. I know they have activities but my mom has not participated in them. No one has tried to encourage her either. The place is expensive which I was aware of but the money we are paying far outweighs the value we have received. I also know the management is relatively new but they don't seem to be able to get things going in the right direction. I am sorry to say that I would not recommend La Orilla.

We moved dad there when [removed]. Since [removed] took over it has totally gone down the tubes. All the residents complain the food is over cooked and barely edible. They dining room staff have attitudes and treat the residents like dirt. We pay for too level of care and days go by before the room gets cleaned. Imagine the stench of dirty Depends. All we hear is they are working on fixing things. We have to stock dad's fridge with food because he is hungry. We drive over an hour to get there. It's a nice facility however there is little dignity for the residents.

I have been here for thre months. Tonight I went fifteen hours without pain medication. After twelve hours I pushed my emergency pendant. Waited an hour and pressed my pendant again. Waited 45 minutes and ulled my room alarm. A girl responded and told I would get my meds and to turn my tv down. Waited for 20 minutes and went into the halls on the 4th floor, the first floor, the second floor, the third floor yelling for assistance. Went back to the 1st floor lobby to call the police when a youngster showed and, adversarily, asked me what my problem was. It got worse from that point. She ended by repeating that I was distracting her and she “didn’t care”. There is a floor that is closed. Memory care and special care. I wonder what kind of treatment they are receiving. Some of the nurses/med techs treat me as if I were cattle. The dining room is as bad

I have been living here for almost a year and have met great people here. The staff really helps in anyway they can, ! I appreciate their hard work and friendly attitudes. I would recommend Grand Villa to my friends and family.

Staff are incredibly friendly! Nursing staff isn't easy to get ahold of or return calls made sometimes ever. They've had multiple complaints on the food and the service in the dining hall. They've had meetings with the residents because it's so bad for multiple months now, with no improvement. They have lots of activities, but they are very female focused activities. For active men, there aren't a lot of things to do on a daily basis. The occupational therapy staff is excellent, but the physical therapy staff just doesn't have the equipment, space or ability to give specific, quality individual care.