Elance at Pasadena

It's okay if you can afford it they charge for everything these places are not cheap.

Very nice staff. Gorgeous location. New owners recently took over and renovations are beginning. Most of the staff appear to have stayed on through ownership changes. My mom feels safe and secure there.

I could not be more pleased with Elance! From the tours and move in to the care takers and nursing everyone is very friendly and accommodating. It is very well run and they are making improvements every day. They have tons of activities and “trips” for the residents. The location on the water is superb and close to everything. I was hesitant to put my Dad in assisted living but he is really thriving there!

We picked this community because of the friendly staff and it's cost effective. I would recommend to others.

The staff was very caring to my husband & me also. I think they could use a new common room & activities. I loved the staff & they were very caring with my husband & myself. Allowed me to be with my husband anytime of day or night! They were very good about calling if there was a problem. 911 included.

In the 5 days we were on site, I personally assisted 2 residents who were stuck in the exterior door adjacent to the elevator. STUCK! The Heavy door closed on them and their walker and they could not free themselves. The automatic opening doors are broken and residents told me they had been for at least 2 weeks. This is seriously dangerous. We had 6 meals in the 5 days were were there. ALL served on Plastic plates, plastic cups & plastic cutlery. We were told this was because the dishwasher is broken. It has been reported as broken for SIX WEEKS.  The quality of the food is abysmal! I ordered roasted cauliflower from the menu and received mixed veg dumped from a can sans seasoning. We ordered blackened fish and received plain fish. When asked, the waitress said the kitchen staff didn't know how to prepare blackened fish. I ordered a club and received a sandwich possibly fit for a 5 year old; white bread with processed cheese food slices. There is more but space is limited here.

We picked this community, because they had more activities, more people, a lot more senior veterans, spacious studios, the staff is helpful, the rent is affordable,the local stores are close proximity within walking distance. It's ok the residents are friendly and they have a great deal of activities and the staff are helpful but sometimes you have to watch the meals they can come hot or cold but there is always a remedy. Although, the food could be improved.

I am currently a resident at Elance at Pasadena and everything about my experience at this facility has been great. The cleanliness and friendliness are great. I am so lucky to have found the perfect place for me. I would recommend this facility to family and friends.

Family at the Fountains, now Elance , report food is sub par. Dishwasher was broken for a few weeks so they ate off of paper plates. Weekly cleaning is awful. In assisted living, I provided a duster for my brother in law as they were not dusting. Independent was worse. No dusting, stove burners are dirty and have to be reminded to clean the second bathroom. Lost clothes many times with the laundry and long turnaround waits for Indep Living to receive clothes back. Elance doesn’t message your Facebook posts or Instant messages. Haven’t gotten a return email in five days. Elevators for the most part have atleast one out of service regularly. Because there is no freight elevator, move in has to be at night. If you have a medical emergency and it’s move in time or an elevator down, good luck, The buildings are very nice and smell great. Maintenance does a great job.

My loved one is currently a resident at The Fountains at Boca Ciega Bay. The facility is in a good location. The cleanliness is good. The friendliness and quality of care are okay. The meals are also okay. However, the administration is not great.

My mother had been living here for about a year when we were told they would no longer accept Medicare and she had 45 days to vacate. This entire process has been made much worse due to the lack of help from the staff. Once the decision was made, my mother’s care dropped. She was left with expired food in her refrigerator, clothing dumped on the floor and went over a week without a shower. Records were not sent to her new home after weeks of asking and promises made. The staff lied, the supervisors lied and ultimately I had to do the “nurses to nurse” interview after we were told it would absolutely be done within the hour. The moving process is restricted to after hours and the fee we paid to move my mother in one year ago is not being refunded. A fee that the new facility also requires. Once the transition to Elance occurred, we were no longer valuable. I can not image how a resident without family close by could possibly manage this.

I met with [name removed] the sales director and immediately knew this was where I needed to be.I am 93 and my budget is tight and over the years we have had contact but she had a price that I could live wth.I have no family to help me make this change.She lead thru the paper work and spent a 2 hour visit and tour of the facility.I use an electric scooter,she stayed right beside me never hurrying me,just such a beautiful person,how lucky can you get.I chose a floor plan on my first visit and I am looking forward to my new life at The Fountains.Jean Brown

My brother chose The Fountains because he interviewed some of the administrative staff and my mom is in the memory care unit. The care plus the value of the cost and the size of the facility were all of the main reasons that we picked it. Overall it has been a good experience and I would recommend to others looking.

Location is beautiful at the Fountains and the price is reasonable considering what you are offering. I am very concerned about the elevator situation and the lack of availability to residents. Two persons allowed in a elevator at a time and one elevator not working is serious problem especially with the number of floors you have and many of the residents unable to do the stairs. The food is not just poor in many cases it is not eatable and people are buying food as a back-up. I question why there are only a few people using the dining room, when allowed, where the food is somewhat better. Possibly its because of elevator situation .These are not only health issue, but safety as well. When can we expect these items to be corrected. I am fully aware that you are operating at a disadvantage due to the pandemic.

I would give them a plus. I feel comfortable here and the staff is friendly. We do have food in the dining area was good, before COVID. The food is being delivered to our room, and it isn't as warm and the selection isn't good as before. The delivery isn't set up to be done. One thing you have to consider is the price, this is much better than other communities I visited. It's as good as it get.

They have done a very impressive job keeping the residents safe during the Covid-19 pandemic. The staff does well with communication from management. The front desk staff could be a little more courteous, however. We are overall happy with the care.

Spent a wonderful 15 months in independent living and sorry I left to return to the UK. Would happily return there if any vacancies arise. [name removed]

Basically everything is fine except for the meals here. The food sucks!