Elison of Pinecrest

So far, my stepmother is very happy! And, she loves the food! We picked them because of the size of the rooms, balcony in every room. Laundry close by. Elevator close by.

It seemed very friendly and well run. Not only were the staff friendly, but the residence seemed very friendly. There are lots of activities that they have the option to take advantage of. The only negative is the constant maintenance issue with the elevators.

The cleanliness of the community and how active it is was a big factor in our choice. It's a beautiful facility! We have been extremely pleased with the Elison overall. The only thing we have been disappointed with is that during the recent Hurricane the generators did not work!

I would tell them that A Place For Mom was instrumental in helping us ate the best fit for mom. We did have an incident involving the medical care, but the top people were willing to meet with me so I could voice my concerns. Pinecrest has 24/7 nurses, and is rated for a category-5 hurricane. Food is excellent.

What we like about Elison of Pinecrest is the independent plus option as well as the flexible 30-day move out notice. Based on the experience we have had, we would recommend this community to other families.

The staff are highly engaged and supportive staff, legitimately caring about their residents. Yes I definitely would recommend Elison to other families based on the experience we have had so far

Nice place, however if you have Alzheimer's or Dementia I suggest somewhere else

Carpets should have been replaced 1 year ago. They are past usefulness/ cleanliness. Why No recycling?

Everyone has been very welcoming and helpful. Most everyone I meet is very happy living here. Their recommended mover does a great job. Some people do it themselves if they are physically able. It takes a little while to set-up your apartment and meet "your people ", but that's part of the adventure. You can stay as busy or as quiet as you like if you are living independently.

I expected the facility would be safe during wind & rain storms. They told me that it is “hurricane safe”. IT IS NOT. Rain comes in my windows, soaking the carpets & damaging my wood furniture. The plaster around the windows was soaked & fell to the floor. When you tour this facility look at the air ducts in the hallways. Black mold is evident in both the north & south towers. Initially I thought this would be a good fit for me. The marketing ppl are very friendly. Although, what was promised wasn’t upheld. Now that I’ve joined in some of the activities. Ones I’d normally enjoy. But the experience was ruined by the people put in charge. Now I know it’s just girls just being mean, but someone “in charge” should have some decorum. It’s a horrible feeling when I sit on the bus & the organizer of the dinner is saying vicious things about me to 2 other women. And one of those women actually stood up so she could hear better!

The people at Elison of Pinecrest are so nice and helpful. The apartments are spacious and well cared for. There are so many great activities for the residents to participate in. The food is pretty tasty too. Overall, a great place!

What we like the most about Elison of Pinecrest is that the staff are very helpful. There are full services available for care and emergency. They have great employees and I feel my mother is very safe and cared for there.

The nurses and regular aides have been the same for the whole 18 months which I like. But, things have slipped since the management left. The biggest thing (which I told the new Manager) is the aides shouldn't have access to their cellphones while they are working because they are on them too much when they should be caring for the residents and engaging with them. And of course, everyone blames the other shift for things not being done....The manager of the facility and the Memory Care unit have both left in the last couple of months. I met with the new Manager of the facility and I think he will make some necessary changes. Biggest problem is the aides not doing their jobs. So Staffing is always an issue

The front desk staff at Elison of Pinecrest are super friendly. The management can be huffy. Housekeeping is a joke, which is frustrating as I was counting on it. The residents are 99% the nicest and friendliest people that I've ever met. When we first moved in, the food was served restaurant style, as advertised. Shortly after that, it went to all buffet style, which a lot of the residents really complained about. Those with walkers had a hard time going thru the line and carrying their food back to a table. The food was mostly pretty good, but there were almost never any vegetarian options (twice in four months). The salads were consistently very good. Many of the dinner offerings were too peppery and the pork was always tough. Their best chef left after we'd been there for only three months. She was truly special.

The services are way over priced for what you actually get. Mostly I found the workers sent to me slow, unmotivated, and not ready interested in the job.

They said they were replacing the carpets on all the floors right away. However, other resident said that they have been saying that for a couple of years. The carpet is really dreadful. Two meals a day are included, but the times are difficult to work with, and the food is average Everyone is very friendly and responsive and I feel like my mother is in a safe place The grounds are lovely My mother loves all the activities and everybody has been very welcoming to her so that is nice

I am currently a resident at Elison of Pinecrest. The housekeeping is awful! The move in was great. Just take what they say with a little grain of salt. Remember, they are trying to sell the place. The meals are good food, but cold. Trying to go back to plates served, lots to fix. Overall, I would recommend the facility to others. Warning, showers are made from old tubs and not really safe.

Staff: Independent Care...Outgoing and friendly... HOUSEKEEPING: maid service can be intermittent...public areas are maintained well. Entire facility is being remodeled. Paint, carpet, lobby furnishings. COMMUNICATION WITH FAMILY: families visit most anytime, apartments available for staying over, emergency contacts are kept on all residents. Communication is open. Move-in process was very easy companies most used are excellent in the move-in process. MEALS... average mostly buffet style. Get there early. IMPROVEMENTS: Upper management needs a more hands on approach to dining services.. training. RECOMMENDATION: I have talked with others and studied media of other living facilities and find that for the money at this time, can't be beat. There's always room for improvement.

The lobby is like a gigantic living room and is the hub for many activities like Friday afternoon happy hour. Most daily social activity centers also radiate from the lobby. The dining room, the bar, the movie room, the pool table, etc., so there are always people with whom residents can interact in a beautiful and comfortable ambiance. The office staff, the front desk staff and dining room staff are super welcoming, friendly and fun. My 80 year old friend is extremely happy living at Pinecrest. He was initially upset with the thought of selling his home of 44 years, but now he says that he can't imagine living anywhere other than Pinecrest. Now that I'm retired (since 2021), I decided to attend and even assist with some of Pinecrest's events. I attend several Friday happy hour events where I dance & socialize with the residents. I also attended their New Year's Eve celebration. I'm providing DVDs for movie nights, etc.