Bayside Terrace

It is adequate care for an affordable price. Our loved one seems content. Food is just standard institutional food. Not very creative or visually appealing but satisfactory none the less. Activities can be more creative as well. More exercises classes would be good.

It was a huge relief to me when I moved him here because I knew he would be safe and cared for. Prior to that he was increasingly at risk living on his own and it was very stressful for both of us The staff are a good team partnering with me to make sure all of his needs are met. I find that the staff is very caring – they really get to know the residents. The place isn't fancy, but I always find it to be clean and the residents are well taken care of. My dad doesn't really participate in the social stuff, but I appreciate that he can get his haircut there and that there are medical providers that come. His room size is good – he moved from a double size unit upstairs into memory care about two months ago, and his room is a good size. And it's a private one – no roommates.

This facility seems to struggle with having/keeping enough staff on hand. Sometimes they are short staff and/or have no shows. Some staff get overwhelmed and overworked. The food selections are sometimes poor, but they try to accommodate as much as they can. I think they have had a few turnovers in the kitchen with the cooks.

I would rate 5 in all categories. My family member passed a couple of months ago, but I was always pleased with her care. Based on the experience we have had so far, we would absolutely recommend this community to other families.

I would really recommend this place.

Bayside has turned into a nightmare. The room was not cleaned upon move-in, and some fixtures needed repair, even though they had a month before scheduled move-in. None of the staff that was on board when we arrived is there now - turnover is incredible. They charged for services not provided to the tune of 3k in a 6 month period, with no attempt to rectify. He was charged for one month twice and incurred bank fees as a result - not reimbursed. Emails and phone calls go unanswered. Reported to BBB and they neglected to respond to the complaint. No PT options in-house and because they are not paying providers, care levels are decreasing and are unacceptable.

The facility is run down, short staffed, bad food, lack of activities and a depressing environment. The construction work in the Memory care area to fix plumbing leaks has been taking months to fix. It has displaced so many residents from their rooms and dining areas. There is no regard for the horrible living conditions there.

This has been an excellent choice for my loved one. The care that they provide to my family has risen for my loved one. I would recommend the community to others for their loved one, no matter what care level your loved one may need. The communication with the family has been excellent. They are prompt to respond to questions or concerns from the family. The maintenance requests have always been fulfilled quickly. There is compassion, professionalism, and care towards the residents and family. There is housekeeping and laundry provided once a week by the community and this has been excellent. There are three meals served daily to the residents, and there are choices for the residents to choose from. There are weekly outings to restaurants decided by the residents. The transportation is provided for these weekly outings and to Walmart. There has been appropriate staffing. The community made sure that my loved one had all their affairs in order and assisted with this process.

5 stars on everything except for the meals, my dad is happy there and safe and healthy. Staff is great.

Most Med techs are there just for the job. They lack in taking the residents in memory care outside. My loved one always had trouble with meds. They were found in his room or pocket. Eye drops were rarely given.

The staff members are very friendly and super helpful and the cleanliness throughout the community really stood out to us right away. We do think they could use a little more help in the med tech positions, but based on the experience we have had so far with Bayside Terrace we would recommend the community to other families

The staff is very friendly, it is a great value for the price. Although I do understand that the rates were raising the rates due to market value increases.