The Heritage at Twin Creeks

Thank goodness Heritage Twin Creeks is close to Presbyterian Hospital since many residents end up there (especially from Memory Care) due to the lack of attention, callousness, and carelessness. Falls, injuries--even residents who wander away unnoticed seem to be the norm at this facility. This is not a place for your Mom or anyone needing attention and care.

This place is a joke 1st shift 2 or 3 care partners 2 med techs. Med techs don't help care partners not there job 2nd shift lucky if we have 2 care partners 3rd shift once again only 1 person on duty they say that all that's needed NO NURSE IF SHE'S HERE IT FOR 3 or 4 hours maybe 3 or 4 days a week no one on duty at night and most weekends Front office are worthless [name removed], [name removed] and [name removed], [name removed] the maintenance is lazy The cooks in the kitchen are wonderful food is great Actives are good try to get everyone to join in Price is high for what you get Don't move here you will be sorry

There are a handful of people at this facility that sincerely care and the rest steal from the residents, treat them poorly, or have prior arrests! And sadly, none of them are trained properly. From transferring residents to proper hand hygiene, this place just can’t quite pull it together. They are on the third executive director and third resident care coordinator in the past twelve months. They all talk a good game with little results. There’s absolutely no accountability. This industry better start figuring out how to improve the quality of care for the elderly or we’re all going to be in trouble. It just can’t be that hard to properly vet and train people and figure out how to retain those care partners that are worth keeping.

This is a great community for people who are relatively independent. The activity program is one of the very best around. Unfortunately, most elderly people who are looking at moving to assisted living need special care. Ask any home health professionals who come in and out of this building and they will tell you that the care is seriously lacking. They focus more on renting out apartments rather than taking care of the people who already live there. Look for an assisted living who has a nurse there in person supervising caregivers during every shift (24 hours/day). This place is known among industry professionals as having ongoing problems with State inspections because of clinical concerns.

All interesting reviews, but they fail to point out that the Surpass corporate management are far more concerned about their wallets than ensuring consistent, quality care for your loved ones. If you plan to tour this place, take time to speak with current residents and their families, check out the pitiful laundry facilities, ask to see some of the apartments that are sub-par--check out the carpet in 128 which has not been replaced for a year - but promised many times And you certainly want to review the Heritage Twin Creeks dismal investigation record with the State of Texas: a real "eye-opener"!

[Removed] does as little as possible to see that Heritage Twin Creeks residents live happy and healthy lives. Too few caregivers - - who are most often expected to work double shifts. Erratic food service and quality. Few washers and dryers that work. But you can count on many, many promises, ie., lots of talk and no action.

Management and ownership are strictly in it for the money, not your health and well-being. Research this facility carefully, prospective residents and families.

My inlaws have lived here since June. Much of the director/top people have changed since they moved in. Apparently we were not assessed correctly and have had to make adjustments to be able to afford to keep them at the heritage. The original staff that was there in June were friendlier and more accommodating. The newest director seems almost bored by questions and concerns. Several of the original staff that are still there, have been great. They need to build on a covered breezeway at the front doors for when it's raining.

Do not put your loved one in this facility!! My mom and dad were residents of the memory care for 1.5 years and I loved it when they moved in. But, when all of the top managers were fired or quit all at the same time, the care, compassion and communication ended! In the past 2 months, there's been rotating people from corporate (Surpass) and I've done nothing but complain in person, through emails and phone calls to corporate. Finally a month ago, I was called into the office for a meeting with multiple managers and nurses and told "obviously we are not meeting your needs so you should find another facility for your parents." I gladly looked at numerous other memory care facilities and just moved them out...and took their $7,000 per month rent with them. When the nurse at the new facility compared the med records from Heritage and their doctors orders, we found out that both of my parent's meds were all messed up. They were giving meds that the doctor had discontinued and they were not giving meds that were on the doctor's orders! There was usually only 3 caregivers for 30 memory care residents, and one of those was in the med room with the door shut. (and I was told numerous times that this is enough and is "the norm") This left 2 caregivers for 30 people with significant mental and physical deficits. The activities they used to do had pretty much ended and my parents were just placed in front of the tv all day. On numerous occasions, I went to visit during meal times and no one was helping my mom eat so she was sitting alone with a full plate of food - and she is diabetic! One day I went and my dad didn't have any other pants besides the ones he was wearing. Their laundry was constantly put up after being washed and not completely dried, so it would mildew. They would not give out their cell phone numbers or a way to contact people when family members had problems at night or on the weekends. Check out their deficiencies on the state website from Texas Health and Human Services for Long Term Care Providers.

Very friendly and pro-active staff. Beautiful community on one floor. Mom can garden from her wheelchair. Larger rooms, but not extremely expensive. Laundry done by staff or residents. Wi-if throughout building. Patch units in rooms, but could have shelf unit put over top.

My mother had a lovely respite stay experience here in this community. She thought she was on vacation. I did feel comfortable with her staying at this community while we were away. I know she was safe, and in good hands. The staff took good care her, and her needs. Everything went very well, and I would recommend this community.

We toured this community for care. The staff are very nice and were able to answer the questions that we had. The offer healthy meals. The community is beautiful inside and out. They do offer a good range of activities. Families might consider this community for the care of a loved one.

My father is currently at this community, but we will be moving him soon. The location is to far from my mother's community. Other than the location issue this is a really nice facility. We do like it a lot. The staff is good, they have been friendly. It is a good community, but unfortunately the location is to far for us to travel too. I would recommend this community overall.

Clean, neat, friendly staff, hard to believe this is a home for the elderly. Mom seems to be very happy here

I highly recommend this community because of the staff. They are wonderful, they take very good care of my mother, make sure she eats, and make her feel at home. This place has been a very good fit for her. I can not say enough good things about them. The place as well as her room are very clean. The food is excellent. They have parties all of the time right now for the holidays. In her apartment, she has enough space. The bathroom has a nice walk in shower that she really likes. Overall, it's a great place!

Very Nice facility, and knowledgeable Director of Sales & marketing. Current Staff is caring and warm. Will be scheduling a second visit to evaluate room size and Monthly rent and fee schedules in comparison of other local facilities and services.

The Heritage was a very nice community. It's located in front of a Walmart and the place is very nice. I have a friend who put her mother in here and is very happy. The reason we were not able to move my mother in here is because they were not able to accommodate to her needs. And they were up front about it, which I appreciate their honesty.

It was so close to the highway and the shopping center. I wonder about the noise level. I was not happy about the monthly cat rent.

My mother stayed there for respite for a couple of weeks. The people there were great -very patient and upbeat with her. I would have her stay there again,

My mother and father both went here early 2016 one on the assisted living side and the other on the memory care side. This was the nightmare of our life. They do not give meds correctly they do not even know what they are giving if you ask the person administering the meds as she is not a nurse, they left my dad laying on the floor as the caretaker said he's just going to fall again why pick him up. They do not have enough qualified staff its like a bunch of high school kids that do not know what they are doing. The worst thing that happened was they gave my dad my moms meds. and my mom my dads meds my mom got very sick and they never could give us any explanation except they fired the care taker and tried to blame the pharmacy not true by the way. This place is a joke managed by a large company who just wants your money they are a horror story do not take you family members here!!!