Mustang Creek Estates Allen

There are only a couple of employees that have any compassion for the residents and their jobs. It is sad to watch my Mom on camera beg for water and she no longer has her call button. They take it off constantly because they don’t want to deal with her. They constantly lose her laundry and the evening staff will not give her a shower. We wish we would have never come to this place.

Small campus footprint and intimate house setting with a covered porch has been ideal for our mom. Mustang's AL houses are best for loved ones who require minimal oversight and non-certified staff. They could improve on the food by having less repetitive meals and more variety of main courses and vegetables.

Nice place to spend some time! 5 stars! Highly recommended!

I give them a 1 on everything! All of my mom's clothes, shoes, hangers, family photos are missing. They was all the residents clothes together then randomly put clothes in peoples rooms. Someone else was sleeping in my mother's bed when I came to visit. Her mattress was saturated in urine. Comforter and recliner covered in feces. Her medication was not given to her. The washing machine broke several times and they went almost 2 weeks with clothes and sheets not being washed. They should have had the clothes sent out to be cleaned or use the washing machine in the other building. I had to buy her all new clothes and shoes for her new place.

I liked the home type atmosphere, it's very close to my house and it was a good price. They have struggled a bit with their staff, but have finally found some good people. The food was not that great at the beginning but has seemed to be on an upswing recently along with the new staff. My mom is happy there.

Looking for a place with home like experience Mustang Creek Estates in Allen Texas is the place. My cousin was cared for with compassion and respect. Whenever I arrived, there was always staff around and they assisted me with any request. The meals served always smelled so good. Five stars

My grandmother has been a resident since April 2024. I have noticed some staff members yell at residents and treat them unfairly. The kitchen area in house six is always dirty, and my grandmother's toilet always has problems.

My mother has been at MCE Allen for many months. She has adjusted well and is happy. She is very well taken care of. Any time I have questions or need to speak with anyone at the home, I always get a quick response.

I like this place because it is so cozy and home-like. I was stressing to find somewhere to put my family member in a memory care facility. I was given information from A Place For Mom on all the care facilities in my area. I called and arranged for a tour of the facility. I chose Mustang Creek in Allen because of the cleanliness of the facility, and the caring and understanding staff. I just felt like at home when I entered the place to tour it. Even the residents were welcoming and everyone said hello with a smile on their face.

Love the venue and daily activities; However, the area of concerns are: (House #6) the oven/stove is nasty and the sink is always dirty! There is no one there after 10pm; and ever during the day it's hard to find an employee in the house. Staff is short.

My mother in law loves this place. It is like she is living in her house with her own private master suite. The homemade food is cooked on site by the staff and looks and tastes wonderfully, just like home. [name removed] , the facility director is on top of each situation and keeps family in the loop. That alone means the world to me. The houses are located on a beautiful street with beautiful homes that dead ends into a cul di sac so there is no thru traffic. I could not have made a better choice for my mother in law.

We had a terrible experience with mustang creek and moved our mom within a few weeks of her moving in. The staff wasn’t engaged, the facility wasn’t taken care of and they over drugged my mom - we think so they didn’t have to “deal” with her - resulting in 1 trip to the ER when we could not wake her.

Its adequate. Hard to keep staff. Some staff exceptional no others Need more training exceptional.

I would say it's "ok" if your loved one doesn't need much care at all, otherwise they are not the facility I would choose. The director will "assess" which house of care your family member belongs in but she put my mom with Alzheimer's in type A housing with all assisted living residents. There is way too much employee turnover, they lost my mom's medication, didn't inform me she fell and hit her head until I walked in and saw her black eye. It is the cheapest facility around but you definitely get what you pay for. I absolutely would NEVER recommend Mustang Creek to anybody.

I would say it's a decent place. Small community. Affordable as well. Staff could be friendlier.

The staff at Mustang Creek are friendly and accommodating. When I couldn’t M-F for a tour, someone met me on Saturday. Maintenance is on top of everything. I should have asked more questions about what staff can do and not expected to do for the resident.

The building location in a very nice upscale neighborhood. Inside it very open and very clean, a little older than the one in Sachse, but nice and comfortable. Rooms are good size for a resident and bathrooms are huge, you will need to provide bed and furniture. The parking spots are limited. I felt very secure and safe in the area. The only issue are the stairs leading up to houses for residents in wheelchairs. The memory care side was more accessable. Staff was very nice and friendly.

Chose based on the concept and price. I can do all of the things they are doing. Needed some help with occasional assistance. Mom pushed her call button 3 different times and no one came. Not acceptable. That's it in a nutshell. PS: resident must love rice, served often.

Activities - Mom not interested in participating. All the rest dependent on who is working that day. Rate All care including cooking/serving is done by one aid for the 10 residents in the house. Some aids are very competent, friendly & able to multi task while some are not able to keep up the pace! I've talked to the manager about this. An expense that surprised me. All drugs including otc's have to be provided by their pharmacy. So those items like Tylenol, Metamucil, Prilosec , vitamins are an additional (higher than Walmart prices) charge. Thank you for your assistance finding this house for my mom.

The staff at Mustang Creek Estates Allen is good, but needs to communicate better when residents first move in. For example: there needs to be a meeting to go over the individual's requirements, not just what the director has noted from speaking to the family. I would highly suggest the family document in detail and provide a copy to each employee. The housekeeping is good, but could improve with deep cleaning. The move in process is bad!! They only allow move in during week days. This makes it hard for everyone. The meals are good. I would suggest family members visit many times during the week to make sure the requirements needed for their love one are being taken care of.