These ratings on how they have been treating mom and myself when I'm there. The staff now is pretty good. They treat mom like she is their mom and the only issue is they have gotten caregivers who don't have experience and leave after a month or so and don't like to be told what to do. My issue is with [name removed] and the director turn over (third director in 2+ yrs). [name removed] is awesome and so is the hospice care.... Read more
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
7.8
Review Score
Review Score
68 reviews7.8
Out of 10
5 star
61%
4 star
20%
3 star
5%
2 star
6%
1 star
11%
A Place for Mom has scored The Heritage at Twin Creeks with 7.8 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, The Heritage at Twin Creeks has 68 reviews with an average "overall experience" of 4.1 out of 5.
3.8
3.9
4.5
3.7
4.1
4.6
3.6
These ratings on how they have been treating mom and myself when I'm there. The staff now is pretty good. They treat mom like she is their mom and the only issue is they have gotten caregivers who don't have experience and leave after a month or so and don't like to be told what to do. My issue is with [name removed] and the director turn over (third director in 2+ yrs). [name removed] is awesome and so is the hospice care.
4
4.5
4.5
4
5
4.5
5
The overall experience was bad enough that I pulled her out our loved one out. We expressed concerns about cleaning our loved ones room and saw little or no improvement afterwards. No, I would not recommend The Heritage to other families, I took her out because they failed to address issues
3
4
3
3
3
4
2
Recently new ownership and new executive director. Will be third since we have been there. Many staff changes, takes longer than I would expect to respond to some emergencies when pendant is pushed.
4
4
4
3
4
4
4
Excellent service and very good care.They have a great activities staff. My mom is in memory care and is busier than she has been in 15 yrs. They make an incredible effort to keep everyone active and engaged. My mom loves it.
5
5
5
5
5
5
5
I toured this facility and it was very nice! Everyone was friendly and things were very clean. However, their communication about availability was not good. I put a deposit down on an available room (they said it was fully refundable). The room ended up becoming not available and I'm still trying to get my deposit back.
Response from The Heritage at Twin Creeks
March 5, 2024Thank you so much for taking the time to leave a 5-star review for The Heritage at Twin Creeks! We're thrilled you found our facility to be clean and friendly during your tour. However, we sincerely apologize for the miscommunication regarding room availability and the delay in returning your deposit. We understand how frustrating and concerning this experience must have been for you. We are committed to accurate and transparent communication and are taking steps to ensure similar situations do not happen again. Thank you again for your feedback. We appreciate your understanding and look forward to the opportunity to serve you in the future. Sincerely, The Heritage at Twin Creeks Team
Right away we really liked the quality of the facility and everything they have to offer, but our biggest frustration and complaint would be with their billing and accounting process to the point where we would move our loved one out.
4
5
5
5
5
5
5
Good community, was worried about the review I read.
The Heritage at Twin Creeks is a very nice facility. We found that there were not as many residents out and about and it did not seem as active as another we were looking at. There are also no washer and dryer in the apartments.
The Heritage at Twin Creeks was a good facility. We weren't there for long, but they were very accommodating and addressed any issues we may have had. The staff is very friendly and very helpful. And they will go out of their way to make people feel comfortable.
5
5
3
4
5
5
4
We have had a good experience so far, our loved one really seems to be doing very well here. We chose The Heritage because of all the activities they offer. On Tuesday's they have grocery days, on Friday's they go out to lunch at different spots. They have different outings all throughout the weeks. The staff are very accommodating and if our loved one is really needed to go to the store one day, they will take her there. We appreciate that they go get our loved one for activities since sometimes she may forget. They are very communicative with our family and send us pictures all the time. Our loved one also says the food is great.
5
5
5
5
5
5
5
I believe this is one of the best communities in the area. One of the reasons I picked this place is that the residents were talking, laughing, and enjoying themselves. The staff are great to work with. Anything the family needs they are willing to assist the family and residents. There is an hourly listing of activities for the residents to choose from. There are some activities that the residents will sign up for and others they can just show up for. The memory care activities are able to keep the residents actively engaged. There is a monthly family night, and there is a newsletter sent to family. There is transportation for the residents to use for field trips.
4
5
5
4
5
4
5
I have been here since [date removed]. The people that work here knew my name from day one. Everywhere you look going down the hallway you see interesting things to look at. Everything is always very clean. I have been on the bus many times and everything is very busy. My son wanted me to come. He has lived for 50 years nearby.
The Heritage at Twin Creeks is a great place for seniors. The staff goes above and beyond in ensuring the comfort and respect that the residents deserve. The building is always clean and there is a lot of activities for residents to engage in. I will 100% recommend this place.
Amazing staff, always helpful with smiles on their faces. Facility is always clean.
As good as it gets. All of the staff are very accommodating and interested the welfare of those who reside here.
Great place to place your loved ones. Offers great care and activities. Friendly atmosphere.
Such a beautiful place for these residents! They are well cared for and live happily.
I like the activities and the caregivers. I would tell people to live here. Enjoy the people here.
I have been here long now working as a caregiver stayed with residents and my other staff. Worked together and Heritage is role model to me. I wish to stay long and communicate with more and welcome all. Thank you
See what the neighborhood has to offer and what’s nearby:
The Heritage at Twin Creeks offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
A Place for Mom has scored The Heritage at Twin Creeks 7.8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (214) 509-9005 to reach a resident at The Heritage at Twin Creeks.
To reach a resident at The Heritage at Twin Creeks call: (214) 509-9005
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