The Heritage at Delray

Everything is GREAT

The staff does well at Grand Villa West considering the reputation they have to deal with from their East location. The staff seems to care about the residents, and from what I have heard, their office staff is much more qualified and experienced than Grand Villa East. I'm happy when I leave there most times. No complaints.

We like it. We don't have any major complaints. There have been a few medication issues, but that's not all on them. It's clean and the staff is friendly. He likes the food there. So far it's working out well.

Very impressive. Mom liked it and thought she could live there. Very clean, friendly. Cost is a little high. On the possible list.

Well qualified and equipped place

I have worked in the county for many years and in multiple memory care units. The care & genuine concern for the residents in this unit is truly exceptional!! Laura and her staff treat them as extended family, it's lovely to see!

My parents moved into the independent living side a couple months ago, and so far we've been very pleased. The facilities are lovely and kept clean, but the most impressive part is the staff. Everyone I've met have been extremely kind friendly and patient, and my parents rave about how helpful they've been. They've also been impressed with the food, and this was one of the few facilities that offered 3 meals a day instead of 2. There have been a few glitches here and there, but the staff makes an effort to quickly resolve whatever issues arise.

My loved ones have been here a few weeks and so far I have heard nothing but good things! I don't get a chance to visit often myself since I live out of state, but my loved ones really seem to be enjoying themselves here!

I am so thankful that my mom and dad where living at grand villa when dad had a heart attack. The quick action of the staff may have saved his life. When dad was able to return back to grand villa the staff continued to keep a watchful eye on him. They also took great care of mom during this most stressful time. She didnt have to worry about cooking or cleaning. Also, the renovations are now over and I can't believe how beautiful it turned out. Great care, beautiful place!

Facility did not offer much flexibility to support dads needs and improve/enhance his transition into the facility. Challenges with proper closing of accounts as well after dad passed away.

Much nicer than East as renovations already happened. However no Assisted available but I was told Independent can add services for a fee to acoomodate an individuals needs. Reviews tend to lean toward a lot of promises that don't get met. They do offer all the services. Needless to say, that concerns me. I want to know my father will have his needs met. Assisted residents must line up for meds in an area there are seats to wait your turn if needed. They are assuming these individuals will remember? They are there because they need help to remember. What if they don't remember to go to station for meds? Is that managing their meds?

Things are going well here so far, we don't get to visit often but we've heard nothing but good things. They do a great job with the memory care here, we toured quite a few communities in the area and that one really stood out to us as being a great place for memory care.

no availability in assisted living with a waitlist. They would have allowed a bathtub to be added by my dad.

I met with Jane Theberge and was very impressed with the facility. I put Mom on the waiting list for a studio apartment.

The staff all know my dad's by his first name. No complaints about the food. Room is kept very clean, and laundry done, and folded so neatly. My father has been so active, that he is never in his room.

My name is Dr. Scott Kalina. I am a hospice and palliative care physician with TrustBridge Hospice. I have been following patients at the Grand Villa West memory care unit for the past eight months. I am very impressed with the staff at the unit. At the memory care unit, the staff are compassionate, conscientious, and caring. The patients receive excellent care by well-trained and well-educated staff. It has been my pleasure in following patients at the Grand Villa West memory care unit. Respectfully submitted.

As a health professional this is one of the facilities I frequently visit, especially the memory unit, had the opportunity to observe the kind of care is provided and I have to mention, the staff is very friendly, kind and seems to understand the importance of caring of people in such need as Alzheimer's patient's. The person who actually is in charge of unit knows what she is doing and definitely to her the priority is the patient and the families.Thank you very much for all you do to each and everyone of the staff working there, I highly recommend this unit if you are looking for a place kind, clean and caring.

Both my mother and father were admitted to the Memory Care at Grand Villa West. It is newly renovated, beautifully appointed and has a lovely locked outdoor area that patients can access. It has been open less than a year and it is kept scrupulously clean. Make no mistake, Alzheimers and dementia patients are incredibly difficult to deal with and it takes special caretakers to deal with an entire facility full of such patients. The Memory Care Director knows every patient individually and has genuine affection for her charges. What has impressed me most is the management's determination to find the right kind of caregivers and establish the right program of care. Since this is a new facility, this has resulted in a fair amount of staff turnover as staff that do not meet the standards are dismissed. (I wouldn't be surprised if some of the complaints come from terminated staff) But they are constantly improving. There is a very active Family Council that meets monthly and is on top of any issues or problems. Family members are always welcome and many spend substantial time in the facility. We have other family members phone numbers so we can look out for each others loved ones and keep each other informed of developments and concerns. My father passed away under hospice care while at this facility. Everyone was caring and supportive. My mother is still at Grand Villa and seems pretty content under the circumstances. I visited many facilities and this one was the first one I felt good about. While not everything is perfect, improvement is constant and they are very responsive to family member concerns. I recommend this facility highly.

My husband was one of the first residents when Grand Villa West opened their newly renovated doors. I will admit there were the usual start-up problems, but family members formed a council where these problems were discussed and brought to the attention of management. It took a little while, but every detail of our concern was remedied. Laura, the director, did a wonderful job of redirecting and retraining the staff. The food is fine-dining quality, and I am not exaggerating. Any family member will attest to this. There are daily activities (with a new Activities Director and Assistant) that stimulate the mind, as well as exercises, Yoga, arts and crafts, sing-alongs and movies. Live entertainment is brought in on a regular basis. The doors are open until 8PM with access to a large, fenced-in, well protected and well lit area where residents can walk or sit. Regular head-checks make sure everyone is accounted for. I can honestly say that the facility is now running very well. My husband is kept clean, safe, well-fed and as occupied as he cares to be. The aides are doing a wonderful job under stressful conditions. Just putting my husband of 50+ years into a facility was a long and guilt-ridden journey. I am so fortunate to have found Grand Villa West. The weekly support group meetings have helped me put my life together, and the monthly Family Council meetings assure me that any concerns we have will be addressed. I could not ask for more.

From the moment I walked in the doors of Grand Villa West, the staff was so warm and welcoming. The residents seemed very happy and content as I spent a week there with my precious aunt. I highly recommend this facility to anyone. What a great group of people..like one big family!